British Airways customer review
Alistair Baker (United Kingdom)
I flew LHR-PEK for a holiday on a 747-400. The plane was not that busy and the seat next to me was free which was great. The plane was clean and my seat was reasonably comfortable. The IFE had a good selection although the small screens on the 747 now look out of date. The meal was fine for economy class and the staff were polite and attentive.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Chris Sansom (United Kingdom)
BA2204/5 LGW-PUJ-LGW B777-200ER. Both flights excellent comfortable seats tasty meals both ways and friendly cabin crew. Lucky to get upgrade to WTP on return flight very nice BA at its best.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Lucas Robert (Australia)
We travelled on Flight BA11 from Heathrow to Singapore on 25th July 2014 and it is most unlikely we would travel with them again. We were supposed to depart at 2000 and had arrived early to escape the rush and heat of London. When we checked the Departures board we noticed no gate number had been allotted to our flight. We hung around Gate A area and waited for further advice and waited and waited. The clock ticked on and we all waited for the advice the board is supposed to display. Come 1920 (supposed to be boarding) and still no gate number or advice as to the delayed boarding. I could go on and on but finally at 2008 (yes 8 minutes after scheduled departure time!) the board declared that we had to go to Gate B area for a 2100 departure. Still no explanation as to why we were an hour late. We caught the transit service and headed over there finally boarding the plane after the rescheduled departure time. The air conditioning was virtually non-functional and we were forced to sit in the stinking heat waiting for some sort of explanation and apology. The staff seemed surly and disinterested in our discomfort and one stewardess near us at the rear of the plane refused two requests from passengers to bring water using the defence that she was "on my own back here and cannot leave my post". Incredibly she left her post several times when it suited her to talk to other stewards etc! About 2110 the Captain announced that they had "lost a passenger and we should depart within 10-15 minutes". Finally at 2221 we took off after sitting in the terrible heat and humidity of all those bodies for over an hour with no service of drinks or anything else after boarding over an hour late! Yes we departed 2 hours and 21 minutes late and still without explanation or apology of any kind from any of the staff! The air conditioning did not start to reduce the temperature until more than 3 hours into the flight! When we landed at Singapore the Captain announced that he "hoped the ongoing passengers hadn't been too inconvenienced by the hold-up". I guess that was BA's apology? Totally disgraceful BA andwe still don't know why we were delayed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clare Roberts (United Kingdom)
Sadly flying British Airways is no longer about a great experience - it is a seat on a flight which you pay a lot of money for. We had a number of issues that we tried to get resolved via Customer Services but were told they couldn't do anything until our journey had ended? We were very disappointed with this approach and their inability to address our issues during our journey. BA staff at Heathrow told us the wrong information about reclaiming our baggage (causing big issues) the plane was overly hot on both legs of the flight and we were told by cabin crew on both flights this is a known problem on these older planes. The breakfast on our return flight wasn't fit for consumption - an ice cold hard croissant after 7 hours of no food? Really poor service and even worse customer services.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
K Tinashe (Botswana)
JNB-LHR BA056 May 13 2015. LHR-JNB BA055 May 23 2015 on the Airbus A380. Departed and landed on time. Friendly flight attendants and fairly comfortable seats. Food not exactly 5 star but I didn't have very high expectations either. Overall no complaints at all and I will definitely fly BA again!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M Neave (United Kingdom)
Gatwick to Florida return Flight out was quite good with an attentive crew 3 choices of meals found the seatback TV screen very small and selection of movies and audio choice was poor legroom could be a lot better too and I feel that BA need to update their B777 on this route. Return flight was delayed two hours but was informed by the airline by text and email on check-in a $9 vouches was given to buy drinks or a snack i found the food on the return flight very poor with only chicken or pasta available and the breakfast consisted of a stale croissant and jam and a raisin bar that was virtually indelible I would consider flying BA to Florida again if their prices are comparable to other carriers.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
P Herman (United Kingdom)
Gatwick-Naples returning Barcelona-Gatwick. Excellent flights as usual. Especially loved the stylish and comfortable interiors of the refitted A319 on the Naples run. Both flights left late but it didn't seem to seriously affect arrival time. Only complaint is the food/drinks service sandwich is not to my taste and I now refuse them - but other passengers seem pleased. Should offer an alternative such as crisps or nuts to go with wine.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Damon Goodman (United Kingdom)
LGW-RAK-LGW May 2015. These flights were on BA's newly configured A320's we paid for Emergency Exit row seats on both ways and very thankful that we did British Airways have reduced the legroom in both Economy & Business class to 30" and at 6'1 the normal legroom now is quite tight. The seats themselves are quite comfortable and having storage at the top of the seats mean you don't lose your legroom. The service on board was excellent friendly staff both ways provided with a wrap roll cheese and biscuits and a chocolate mousse both ways return not as nice as outbound and they offer complimentary drinks. Looking at business class all you get is the middle seat free and no extra legroom a lounge and a hot meal so wouldn't think it's worth the upgrade fee anymore (having travelled many times in club with BA new product is not a winner from what I could see). I would fly British Airways again and would recommend them.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Franci Ghe (Italy)
BLQ-LGW and return. Operated by A319 clean tidy and with a spacious legroom. The service at the desk and from the cabin crew was really smart and friendly. Both flight were on time and both landing were great. I will fly again BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Y Fox (United Kingdom)
Travelled from Heathrow to Washington in April on one of the new A380 planes. Extremely impressed with the plane even in economy the seats are quite spacious and the storage buckets at the side of the seat are a big plus. The service on board was good and the meals were pretty good. The plane arrived exactly on time too! All in all one of the best flights I've had.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
