British Airways customer review
James Williamson (United Kingdom)
28th May 2015, LHR-DEN, B747, Seat 29A. Paid £55 extra for Legroom seat which was good though the width is very narrow. Lady in seat next to me kept fidgeting And her arm kept twitching into mine the whole flight which was annoying. Flight was on time and cabin crew were all very friendly. Food also was pretty good for economy. 747 is really showing her age now, though the cabin was clean, tidy and in good condition, it was old in style and very noisy. The entertainment system is also quite long in the tooth with a small, blurry, screen. Pretty good flight though.
| Aircraft | B747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR-DEN |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
James Williamson (United Kingdom)
10/6/15, LHR-GLA, A321, Seat 9A. Was able to choose this seat in advance which has plenty of legroom as no seat in front. Flight was pretty full. Cabin crew were all extremely friendly and helpful welcoming every passenger individually. Flight was delayed by difficulty in storing the silly amount of carry on baggage people brought on board. Some stuff was obviously way bigger than the allowed size. It took ages to get it all sorted which was ridiculous, however the crew kept smiling though it all. Again new configuration seating which I found pretty comfortable. Drink and snack was served as usual. Landed nearly 30 mins late to discover my baggage had not made it from GRR which was quite annoying. Overall good flight though.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR-GLA |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
James Williamson (United Kingdom)
28 May 2015, GLA-LHR. A321 (new Seating) Seat 4A. Flight was on time and about half full. I've read complaints about the new seating however found it to be comfortable and roomy. Drink and snack service was fine and the cabin crew were all very friendly.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | GLA-LHR |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Lee (South Africa)
This is more of a general review having travelled almost exclusively with BA longhaul as a family for the past 3-4 years. I highly rate BA for families. On our travels I have found the BA staff inflight: 1) To be sympathetic towards my wife and I with having infants. They have offered quiet areas during service (on the A380) to help settle our baby. Left us to last for dinner service if we were in the middle of settling the kids (nothing worse that being made to take a tray of food when all you want is your kids to sleep). 2) Friendly and attentive, but maintaining professionalism. Crew are not servants to passengers. They have a fairly strict roster of duties to attend to but I find that they are more than happy to help at the less peak times. They are less inclined when they have 300 people to feed. It figures. I am fortunate to regularly travel longhaul for business and so reach Silver tier on an annual basis. Having BC check-in is a great bonus for checking in a family - shorter queue etc. The greatest perk is that as Silver I get 2 bags at 32kg each. Not only that but when I travel with my family, my wife and eldest child get the same allowance as I do and our infant gets 23kg bag. Plus car seats and pram free. That is a huge allowance and makes packing less stressful. BA are a professional outfit and get you where you are going, I have no issues with them and find them value for money. I could not care less what the food is like. I fly to be on time and get good connections. Heathrow T5 is great.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tarun Thadani (Singapore)
Worst customer experience on BA flight. I have a confirmed flights for British Airways from Singapore to Sydney for tomorrow. When I tried to check online the system did not allow me to do online check-in. I called the BA contact center in the UK and was shocked with the response received. The person told me that there is a difference between confirmed booking and confirmed seating. Essentially BA wants to sell their seats at a premium. They arm twist the passengers and make lame excuses that although you have confirmed flight bookings it doesn't mean you can fly unless you get the seats allocation. We are travelling as a family but got scattered seats. Very embittered with the overall experience. Will never fly again with British Airways.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Thomas Varughese (Canada)
I had this terrible experience of traveling British Airways from Heathrow to Calgary. The plane was parked in a no-mans area and we were bussed to the plane. To my horror I had to climb through the stairs with my carry on bag! The width of the seat and the leg space is the smallest I saw in my 40 years of travel experience. It's a shame that that the airline is using this kind of carrier for a Transatlantic flight. The quality of food is one of the worst I have ever seen. I picked the non-veg chicken item the taste and content was hopeless. The container was marked for expiry as 28/11/16 07.53 an expiry after 18 months but marked for the hour and minute. The only positive thing I can think of in this torture for 9 hours is the attitude and service of the cabin crew they were great.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Bradley Baker (Cyprus)
I'm very disappointed with my BA flight as it was very poor. I was traveling from GLA Glasgow-LCA Larnaca via LHR London. On my first flight my tray table fell on it hinges. They did gives a full breakfast though. Then on the second flight the middles of the seat were full of dust and gum. Secondly the television on the 767 was broken. Finally on a 5 and a half hour flight they gave us a little chicken or vegetable wrap with a choc pud.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sean Kyte (United Kingdom)
Flew Eurotraveller Heathrow to Athens and back. Both flights only slightly delayed in departing crew attentive on both sectors and being a band 4 flight hot meals provided although edible the meat on the Athens to Heathrow was indeterminable. Cabin was fairly clean on both flights however did find a boarding card from 24 hours previous in my seat pocket. Traveled with a 6 month old baby and at Heathrow and on board was looked after my only criticism which is not really BA's fault was the check in agent at Athens (swissport) was hesitant about letting our pushchair through to the gate despite my insistence this had come from London with us and hadn't been an issue then!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
George Ling (United Kingdom)
Flew to Tampa from Gatwick on the 12/5/15 return flight on the 25/5/15. Had flown with BA on several occasions to Mauritius. Can't believe despite the number of complaints BA received nothing has changed regarding the food the service. Admittedly some of crew are good but some of them makes you wonder why did they choose such career. BA seriously need to review the customer care they provide. Dinner overcooked frozen rolls with a cereal bar for breakfast - really tasted better food on cheaper airline. Come on BA listen to your customer and improve your service. Very disappointed with BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
W Woon (Singapore)
BA873 KRK-LHR 17 May - a new sector launched just early this month and my first time flying BA. I was pleasantly surprised (for my friend) that he was able to check-in his big carry-on for free while I paid for check-in luggage. I understood why in the end. My biggest gripe has to be that the Sunday flight departs and arrives late into LHR. This was worsened by the fact that it was a full flight but the overhead bins were already full before all were on board hence there was a 20 minute delay on the tarmac as remaining hand-carry luggage had to be put in the hold. Unfortunately flight did not manage to catch up while in the air hence we landed 20 minutes late cutting it close to the curfew time for LHR. We had to run all the way through and almost missed the last Heathrow Express train. I will never fly a late flight into LHR again. That said the pilot and cabin crew were entertaining - quite chatty over the PA and with some passengers though not necessarily friendly to all customers. 2.5 hours on an A320 passed by without any in-flight entertainment (to be expected for regional flights) and with some food and refreshments (which were good).
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
