British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1965 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

British Airways customer review

(United Kingdom)

After flying many, many, times, I can honestly say this was the worst plane I have ever flown in. The aircraft was old and falling apart. During the flight the handle of the toilet flew off, one of the overhead bins was loose and the table holding the bassinette was broken. The carpet was threadbear and the equipment was being held together with tape. They did not have enough food, and nothing available for me (I have a nut allergy), the food that was served, was not fit for human consumption. The toilets were not cleaned during the whole flight (13 hours), and as a result the smell from there was disgusting. The rubbish bin was overflowing with waste, which included soiled nappies. The only time we saw the cabin crew was when they were serving food. They looked very scruffy, not what you would expect of a BA cabin crew. All in all a very unpleasant flight. I travel to Asia every year and will ensure I never fly BA on this route again.
Aircraft777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Heathrow
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

BA0567 15/6/15. There was a delay, which I understand and accept. This crew were helpful and went out of their way for me and my travelling companion as we were due to make a very tight connection to travel home by other means. It was unfortunate that my travelling companion's bag didn't make it on the outward journey, particularly as our break was only 5 days long and we had pre-booked travelling plans for the day after arrival.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to Milan Malpensa
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

I flew out on the 8th June 2015 and all I can say is that the staff, flight and service was excellent. We had a little issue with the flights as the people we booked it with made an error on our tickets but BA sorted this out in no time. I will definitely be flying out with them again and I will recommend them. Service on the plane was excellent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Turkey
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Arab Emirates)

I fly with this airline almost every other weekend from Abu Dhabi to Muscat. Throughout (I think so far 7 trips with them), they have never had any delays with me, and even if there has been, it would be a maximum 30 minutes (and still be able to arrive in Muscat on time). Staff are professional, yet friendly enough to chat to. It would be excellent if there was a flight from Muscat to Abu Dhabi at an earlier time (the only ones available now is one that arrives at midnight). The only downside to this airline is that the Highlife shopping is not available for that Abu Dhabi - Muscat due to the short duration, even if you booked and paid for the items online and were hoping for an onboard delivery.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Muscat
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

British Airways customer review

(Canada)

Ended up on a 25-year-old 747, the second-oldest in BA's fleet, and boy did it show. The cabin was seriously dated and in need of a good renovation, but I guess this aircraft will be retiring any day soon. The outbound flight was on a nicely retrofitted 777 with comfortable spacious chairs and excellent, clear and larger IFE screen. The screens on this 747 were tiny and and very poor resolution by comparison. Nevertheless, the service was usual good BA standard: courteous and efficient, with decent enough food (better than in past years, when revolting soggy pasta seemed to be the norm). Despite the ancient and not-up-to-standard aircraft, the flight was pleasant enough.
AircraftB747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to YYZ
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

We were boarded quickly but suffered a weather delay of over an hour because of localised thunderstorms. Throughout this time, the cockpit crew kept passengers updated and after about 30 mins water/juice were offered before being advised that we would soon be cleared to depart. The cabin was clean and the crew friendly and polite with apologies about the delay. Breakfast snack just ok but only a short flight. In my view BA in general do short haul well, but really need to improve their long haul product.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to VCE
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

28th May 2015, LHR-DEN, B747, Seat 29A. Paid £55 extra for Legroom seat which was good though the width is very narrow. Lady in seat next to me kept fidgeting And her arm kept twitching into mine the whole flight which was annoying. Flight was on time and cabin crew were all very friendly. Food also was pretty good for economy. 747 is really showing her age now, though the cabin was clean, tidy and in good condition, it was old in style and very noisy. The entertainment system is also quite long in the tooth with a small, blurry, screen. Pretty good flight though.
AircraftB747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR-DEN
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

10/6/15, LHR-GLA, A321, Seat 9A. Was able to choose this seat in advance which has plenty of legroom as no seat in front. Flight was pretty full. Cabin crew were all extremely friendly and helpful welcoming every passenger individually. Flight was delayed by difficulty in storing the silly amount of carry on baggage people brought on board. Some stuff was obviously way bigger than the allowed size. It took ages to get it all sorted which was ridiculous, however the crew kept smiling though it all. Again new configuration seating which I found pretty comfortable. Drink and snack was served as usual. Landed nearly 30 mins late to discover my baggage had not made it from GRR which was quite annoying. Overall good flight though.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR-GLA
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

28 May 2015, GLA-LHR. A321 (new Seating) Seat 4A. Flight was on time and about half full. I've read complaints about the new seating however found it to be comfortable and roomy. Drink and snack service was fine and the cabin crew were all very friendly.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGLA-LHR
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

British Airways customer review

(South Africa)

This is more of a general review having travelled almost exclusively with BA longhaul as a family for the past 3-4 years. I highly rate BA for families. On our travels I have found the BA staff inflight: 1) To be sympathetic towards my wife and I with having infants. They have offered quiet areas during service (on the A380) to help settle our baby. Left us to last for dinner service if we were in the middle of settling the kids (nothing worse that being made to take a tray of food when all you want is your kids to sleep). 2) Friendly and attentive, but maintaining professionalism. Crew are not servants to passengers. They have a fairly strict roster of duties to attend to but I find that they are more than happy to help at the less peak times. They are less inclined when they have 300 people to feed. It figures. I am fortunate to regularly travel longhaul for business and so reach Silver tier on an annual basis. Having BC check-in is a great bonus for checking in a family - shorter queue etc. The greatest perk is that as Silver I get 2 bags at 32kg each. Not only that but when I travel with my family, my wife and eldest child get the same allowance as I do and our infant gets 23kg bag. Plus car seats and pram free. That is a huge allowance and makes packing less stressful. BA are a professional outfit and get you where you are going, I have no issues with them and find them value for money. I could not care less what the food is like. I fly to be on time and get good connections. Heathrow T5 is great.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages