British Airways customer review
J Rodder (United Kingdom)
I was pleased to see that British Airways now uses 'proper' gates at Terminal 3 Heathrow, compared to the previous bus boarding scrum. The boarding was organised, the crew friendly and the onboard service good. We were served a tasty ham and cheese croissant with drinks, the flight departed and arrived on time and bags arrived quickly. The seat wasn't very comfortable but all in all, very good!
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Warsaw |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Jenny Phan (United States)
This was my first time with British Airways. I was disappointed in the amount of seat/leg room compared to some other airlines I've traveled with. I was also surprised that on longer European flights London to Istanbul for example which I traveled) there was no TV when the flight is as long or longer than flights in Asia from country-to-country which have TV/entertainment system. The universal entertainment system was broken too and the sound wasn't working. The service button to call an attendant was broken too. A stewardess on this particular flight from JFK to LHR (BA1511 on June 19, 2015) was so rude to my daughter. My daughter is unable to eat dairy and both food options on the plane included dairy. My daughter asked nicely if there was any non-dairy options and the stewardess, takes the food from my daughter’s tray and says “I guess you’re just going to have to eat that salad.” It wasn’t what she said that bothered me, it was the way she said it. She didn’t offer pretzels or non-dairy snacks or anything. This was my first experience with British Airways, and I was disappointed. It wasn’t until my flight back home that I felt a bit better. On my ride back with British Airways, not this flight in specific (from LHR to LAS), I encountered a steward who was very pleasant, polite and very professional.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | JFK to TAV via LHR |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Benedict Hung (Canada)
As a frequent flyer on various airlines, British Airways is by far the worst I have experienced. Substandard customer service even before the flight. My original plan was to fly from Toronto to Rome via London on July 2nd. Three tickets were purchased and confirmed in March. Two weeks before departure, an email was sent to me altering my flight from London to Rome. I called and waited on the service hotline - I was able to get myself on one flight and my parents on another. The rep refused to try to put me together with my parents. Less than 48 hours before departure my rescheduled flight was rerouted to Naples. The agent told me all extra travel expenses would be my own. On the day of departure I got my flight from Gatwick to Rome after rushing from Heathrow. I was told initially the flight was rerouted to Naples and just before departure this reverted back to a direct flight to Rome - very confusing communication. I arrived in Rome to discover my parents flight was delayed for four hours. With more BA flights arriving into the terminal, the service desk was closed before my flight even arrived. There are no BA reps anywhere to seek assistance.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Rome via London |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
JinDao Zhou (Singapore)
My family and I flew from Rotterdam to London on 26th of June, and it's our first time traveling with BA. We chose it as we thought this airlines would be better than budget airlines with constant delays. We were very wrong. We arrived at the airport on time and sat down to wait. BA announced flight delays due to "technical" error for 1.5 hours before finally announcing that the flight was cancelled. We were given no explanation except for one phrase "technical fault". We were then unceremoniously sent back to queue in line to be rescheduled. We waited another 45 mins and was then transferred to a 7.20pm flight (original was 1.05pm). We were denied all chances to board an earlier one at 4pm. We did not complain or gave BA any trouble. We followed procedures and applied for compensation online. Their reply was simply a sorry and they denied all responsibilities.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Rotterdam to London |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
John Duffus (Thailand)
Returning from Chicago to Berlin, the overall flight experience was no better than the outward sectors a week earlier. I opted to skip dinner and instead have breakfast since the flight landed around 10:00. Breakfast was a hard slab of cake with one drink - a total disgrace! Once again the cabin was too warm and I saw no passengers using their blankets. The Berlin flight ex-LHR was delayed, initially due to the usual "late incoming aircraft" excuse, and then to a broken APU. So no air was being pumped in to the cabin and the engines could not be started! For some reason it then took half an hour to locate one that did actually work. Meanwhile on one of the hottest days of the year we waited on board in increasingly sauna-like conditions. The captain kept us informed and then made up a bit if time, although we still landed 35 minutes late.
| Aircraft | B777-300 / A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chicago to Berlin via London Heathrow |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Lee Bailey (United Kingdom)
On this occasion my partner and I experienced a 3.5 hour delay with BA. There was no communication at the airport, nothing until we got onto the plane where the captain told us delays were due to a bag that had not been checked in correctly at Heathrow. Because of the delay when the plane finally arrived it had no water on board and was not permitted to fill up at our destination. This meant disgusting toilets because of no flush and no warm drinks on board. We were sat on the runway for an hour because the engines would not start. We had no aircon for 40 mins. When we finally got back to Heathrow the captain told us that he was sorry for the issues.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Ibiza |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Christopher Neep (United Kingdom)
Boarding well organised and efficient. Seated in World Traveller on the upper deck. 2x4x2 on this deck is preferable to the 3x4x3 on the lower deck. Flight attendants welcome customers on board and service was friendly and professional. Seat fairly comfortable. Legroom standard for economy. IFE excellent; a huge range of entertainment options. The disappointment was lunch. The chicken casserole was basically a few pieces of chicken swimming in oil with a few vegetables. Very poor. Afternoon tea, on the other hand, was nice.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Los Angesles |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Felix Maltchinski (Canada)
YUL to FCO and BCN to YUL. PTV on each for e long haul planes, entertainment did the job and it was activated when I boarded the aircraft. The food was ok except on the return flight from London to Montreal where the chicken was dry. No flight delays on outbound journey but 3 hour delay on the return flight where the aircraft has to be changed due to the mechanical problem.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | YUL to FCO via LHR |
| Date Flown | October 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Duffus (Thailand)
Check in at Tegel was a disaster and ludicrously (for it has a lot of BA flights) I was told there are no BA staff at that airport to sort out problems. 100 minutes prior to departure, 2 check in desks were open - 1 business, 1 economy. As a BA Silver card holder, I joined the business queue. First one lady had considerably too much baggage. The arguments went on for more than 10 minutes before she paid the extra fees. Then the technical crew for a pop event the previous day had to be checked in. Not only were some of their 20 or so items very overweight, others were way too large. After 20 more minutes I asked a young lady why the other business passengers could not be processed at the economy desk. This was not possible, I was told. Eventually another economy desk opened; yet our queue remained immobile for a further 15 minutes. Finally after more than 40 minutes, someone decided we could be processed at an economy desk after all! Looking forward to a drink in the lounge, I then discover there is no lounge airside. As for the LHR-ORD flight, I have been spoiled with business class intercontinental travel since business class was introduced. To board an international carrier and discover a seat pitch of just 31" was a major shock. This is like travelling long haul on a budget carrier only at considerably greater cost. The worst part was the cabin was kept at an extremely warm temperature throughout despite requests for the captain to reduce it to a more reasonable level. The meal was OK and the IFE had a decent selection of movies. But overall, the flight was hugely uncomfortable. With some other carriers still offering a seat pitch greater than 31", BA has lost my future business.
| Aircraft | A320 / Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Berlin to Chicago via LHR |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
6 reviews Thomas Kingston (United Kingdom)
After my flight to Vienna with BA I was hoping for a slight improvement on the way back - however the service was very boring. Drink service was rushed with the stewardess pouring an entire miniature of vodka into a drink before putting a drop of Tomato juice in when I asked for a Tomato and Vodka - unpalatable. Was glad to be off the plane in all fairness. Hoping that one day BA will wow me.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Vienna to London |
| Date Flown | November 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
