British Airways customer review
Robert Borman (United States)
First leg CAI-LHR was on time, flight crew was pleasant, but the seating was very cramped and legroom almost non-existent. The second leg LHR-JFK wasn't much different with helpful crew but horrible seating space. My knees were pressed against the seat in front of me constantly and had to relieve them one at a time. It used to be a flagship carrier but now it's not much better than a budget airline. Will do my best to avoid.
| Aircraft | A321 / Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAI to JFK via LHR |
| Date Flown | September 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
N Reeves (United Kingdom)
Travelled in party of four with prebooked seating 4 abreast outbound, 2 abreast inbound. Cabin clean, well presented and tidy with good welcome. Not a full flight but approx 80% loading. The level of service from cabin staff was excellent. Service got underway quickly with full choice of menu and drinks available. Good, clear and short information from flight deck. Toilets were clean and tidy throughout flight. Lights dimmed two and a half hours into flight to allow rest with water rounds taking place by cabin crew. Good English breakfast served 1.5 hours out of JNB. Return flight good with attentive cabin staff and quiet cabin enabling some sleep. Food did not seem to be of such a good standard on this leg. BA on these flights provided excellent service and we were impressed. TV screens a little too small.
| Aircraft | Boeing 747- 400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to JNB |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Richard Dalgleish (United Kingdom)
BA is getting more like a budget airline every time I fly. I now have to pay £15 to choose a seat when I book in and then wait an unreasonable time to board. Fast track were called forward first and about 80% of the passengers went that way. When I finally got to the front I asked if all the fast track were fast track and was told "no but we are not allowed to make them go to the general boarding queue" so what is the point. Easyjet and Norwegian are far better than BA for short haul and any Middle East airline for long haul. Try harder BA please!
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Heathrow to Brussels |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alan Spencer (United Kingdom)
The booking of our flights was straightforward. However, when we have paid to sit next to each other, and paid for the opportunity to book seats in advance, you would expect the seating plan for the aircraft to clearly show where all the toilets and galleys are so that as the paying customer we would have a choice as to whether to is near them particularly on a long haul flight, on this occasion British Airways failed miserably. The plane was new and the seats were comfortable and spacious enough, not the upper deck in ecconomy. However being seated next to the toilets was not the best location, particularly as we had pre booked the seats online. The service was excellent and the staff helpful and happy to be there. The gluten free meals that we ordered were provided although the breakfast could have been more substantial especially after an 11 hour flight. All in all a stress free journey which was comfortable.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to LAX |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Duffus (Thailand)
Having encouraged passengers to check-in online and save it staff time and money, what does BA do? It reduces the number of staff for bag drop to the barest minimum. Business class bag drop at 08:30 at Heathrow had mostly empty desks and a queue resulting in a quite unacceptable wait of more than 15 minutes. Then having raced through security, there was the almost inevitable flight delay, only this time the 40-minute delay to the incoming aircraft was a result, we were told, of someone forgetting to tow the plane on to the stand from another part of the airport! With flights taking off to the west, there was yet another 20 minutes delay during taxiing. Only crisps or a couple of sweet biscuits were offered along with drinks. Sadly the gap between the national airline and budget carriers just gets closer all the time.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to EDI |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
1 reviews Ali Nike (United Kingdom)
Overall the journey was good. The breakfast was okay, we were served sandwiches which weren't that appetizing. The cabin had recently been refurbished, it was very clean and new with mood lighting. Screens coming down from the ceiling provided us with a moving map. Overall a good flight.
| Aircraft | A321 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to Hamburg |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Paul Hillsmith (United Kingdom)
If I could give it a Zero I would. From the moment we checked flight departure time and were incorrectly informed resulting in waiting to board for over 3 hours, to the incorrect arrival time as stated on the IFE screen. A 12 hour flight with only 1 main meal plus a snack served - without any drinks. Their idea of an Asian vegetarian meal is grilled vegetables and rice, drinks only served when the staff were either not sleeping or chatting away. Very uncomfortable hard seat, aisles so small that most passengers had their legs stuck out in the aisles and finally finishing with nearly an hour getting thru customs to then having to wait 20 minutes for my luggage. Can you please get off your backsides BA, and fly economy with Singapore Airlines as they still realize it's human beings they are transporting.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shanghai to London Heathrow |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Angela Chadwick (United Kingdom)
Adult meals ran out, just sausage and potato left, no children's meals available! Return flight delayed by 7 hours as plane was not in a safe condition. Scheduled flight at 8pm departed at 3.30am! They had to fly one in to Orlando all the way from Cardiff - a bad joke. No children's meals available.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Orlando MCO |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Ronald Pinto (United Kingdom)
Once British Airways review their seating facilities, I will use the airline again. The seats are so cramped and when the passenger in front decided to recline his seat that was it, no matter how much I asked him to recline back, he would not do it. Only when the food arrived did he move his seat - and to add insult to injury the food tasted vile, and ended up eating the bread roll only. I will use BA now as a last option.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London Heathrow to Dubai |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Geraldine Marshall (United Kingdom)
Flew back 30 June, LGW-MCO flight delayed at Gatwick for 8 hours. Got told at 13.55 when flight was supposed to leave that there was a technical fault and they were bringing in a new aircraft from Cardiff, told to report back at 15.15 to be told that still not here and to report back later and given £10 voucher. Told we would take off at 17.15 Come 17.15 got told they needed to try and get a crew. Did not depart until after 9pm. It was our tenth wedding anniversary not one member of staff said anything (I spoke with back duty office the day before and was told they would arrange a glass of champagne inflight). Boarded aircraft which was a very old 777, no champagne, no duty free and no kids packs. My IFE had to be rebooted.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Orlando |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
