British Airways customer review
Daniel Wilkie (United Kingdom)
I am a Silver Card Holder, work in aviation and fly around 3-4 times a week. Up to 2 months ago I was loyal to BA as it is an 'English Airline with English Values' but this loyalty was unfounded. My main issue now with BA is the age and quality of the aircraft they are now flying. On frequent trips to Dubai with BA on a 30+ year old 747-400, it seems that BA has removed all cabin quality standards and is waiting to send the aircraft to the graveyard. The seats were old and falling apart, not one thing on this aircraft worked correctly. The arm rests were damaged and the cushions flattened. The inflight entertainment was shambolic, the screens did not work correctly and were in need of either overhaul or an upgrade about 10 years ago. On short haul flights, in business (LHR-MUN), the 'upgraded cabin' is a bit of a con. The seats are lightweight. Uncomfortable seat foam with less leg room, the faux leather is horrible to sit on and does not let you breath especially when you are sitting on the aircraft without AC on. My worst experience was trying to fly back to Munich from London. It was an old A320. As we took off the pilot had to do an emergency landing. On landing, they say that they were trying to fix the problem and kept us on board. This I feel was a lie as it so happened that they let the 100 + passengers off as the last flight to London departed. We then had to stand around for 2 Hours trying to get rescheduled onto the next day flight and hotel accommodation which even though they knew we were coming had not prepared anything. Next day we flew home on the aircraft that we had originally taken off in. I would not recommend BA at present, even the new A380 I flew on to LA had so many faults and badly thought through. I will miss the easy access of Terminal 5 and lounges that I earned through loyalty as many other customers do. However the age, quality of the aircraft along with the new bullish attitude of customer care has lost me as a customer.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LHR to DXB |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Nigel Diepering (South Africa)
I am a regular user of BA and generally find the airline to be OK but not outstanding. This flight was fairly full , departed on time and check in was very quick. In my opinion the 747 fleet of BA needs either replacement of extensive refurbishment, these aircraft are all old and look it in the interior. The seats were past their prime and quite uncomfortable. The food offering was very poor, no fresh items either at dinner or for breakfast. Staff were OK, punctuality was good and baggage delivery although not fast was acceptable. Inflight entertainment was good but the TV screens are from a previous age with quite poor quality
| Aircraft | Boeing 747 400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Cape Town to London |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Nigel Diepering (South Africa)
The flight left on time and arrived early, which was great. The B747-400 fleet of BA needs either replacement or complete refit of the interiors. The aircraft was old and looked it. The food was pretty standard but compared with our earlier Cape Town to London flight much better and more complete, why the lack of consistency is unclear. The inflight entertainment offering is good but the TV screens are small and worn delivering poor quality images. Staff were excellent, efficient and friendly and went out of their way to make the journey more pleasant
| Aircraft | Boeing 747 400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Cape Town |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David George (United Kingdom)
The seat that I had booked 24 hours in advance (a window seat) had been changed without my consent to the middle of the cabin, I complained to the staff at the gate and they said there was nothing they could do about it as the flight was full. Once onboard I discoverd that the interior was worn and the seats very uncomfortable. The in-flight entertainment or the VOD (video on demand) system apeared to be VHS and was broken for my seat, one of the cabin crew had to do a reset it which took over ten minutes. The screen was very pixelated and the sound did not work very well which meant that watching the in-flight entertainment was more tiring than not watching it. The food was average but seemed to match the aircraft as it was dull and tasteless. As this was an overnight flight I expected to be able to get somewhat more than a 30 min nap which was interupted, any sleep was not possible due to the fact that there was 5 infants in the world traveller cabin all of which at least 3 were shrieking at any given time. The Boeing 777 should not be still used on long haul flights as it does not live up to the standards of BA's Airbus A380's or Boeing 747 flights. I had an excellent flight out on BA and an amazing stay in Washington D.C but the flight back put a dent in the enjoyment of the holiday.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Washington Dulles to LHR |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Lindsay (United Kingdom)
We flew Business Class to Vienna on the 28/7/15, Terminal 3 is a dismal place and the lounge reflected this. There was very poor food choices and everything was tired including the staff. The outward journey was okay, flight attendant was pleasant. I think the meal choices could be improved - these tickets are not cheap. However the return flight (31/7/15) which was in economy - also not cheap, was not good at all. The attitude of the staff was really below par. The food choice was an iced bun and a chicken/bacon bun. Seeing the choice I asked for the vegetarian option-Couscous with a few slices of pepper - all of which were tasteless. When asked would I like a drink I replied - Bloody Mary. I should have known better, as this was the attendant who having to do a live safety demo chewed and smirked the whole way through, produced the drink without any WS. I asked if I could have some and then watched him add a good 1cm to the drink - turning the tomato juice a dark brown. BA need to remember we as the customers pay their wages.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Vienna |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
John Durkin (Australia)
The staff were great, food was pretty good, their seating policy is a sham. For that reason I'd never fly with BA again. I have issues with arthritis and they changed my Aisle seat to a window seat at the last moment and I had to endure no room to move for most of our flight from London to Sydney.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Sydney via Singapore |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
7 reviews John Bradley (United Kingdom)
Short trip to Vienna in BA Economy Class from Terminal 3. New A320 cabin on the flight out - looks nice and fairly comfortable for a couple of hours. Other than the cheap, highly processed cheese and ham croissant and a coffee you are given it is no different to a low cost airline. Staff service minimal - they served breakfast and collected the leftovers, basically in the cabin twice during the entire 2 hour and 10 minute flight - not even an additional beverage service. I'm sure if they were flogging the drinks it would be different. Return a couple of days later, older aircraft but clean. Same indifferent service, similar processed carbs handed out in silence and 1 drink. This wasn't a cheap ticket (over 200GBP) - I know BA are competing with low cost airlines in Europe but when are they going to realise they aren't a low cost airline? A bit of chat from the staff and a couple of extra coffees would have made all difference to how I felt leaving those flights. BA sadly seem to be falling behind the crowd.
| Aircraft | A319 / A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Heathrow to Vienna |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Michaël Steiner (Switzerland)
This was my return flight of my trip in the USA. From Europe to the USA we had an Airbus A380 which was modern and quite enjoyable to fly. My return flight was on a Boeing 747. The aircraft was quite old with seats which weren't so comfortable but at least fully OK. The flight was good, cabin crew were friendly, sometimes absent in the cabin and not very happy when you asked them something. The food was OK, not gastronomic but acceptable in an economy class. We had delays of 35 minutes by landing, so the flight were quite on time, though that the longest delay was due of an engine problem. I recommend British Airways even for short flights (if you book early and fares not too high) than for longer ones. One reason more is that connections in Heathrow are easy when you have two BA flights, transfer done in 35mins.
| Aircraft | Boeing 747 and A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | San Francisco to Zurich via LHR |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Gibson (United Kingdom)
Quick online check-in and boarding passes with the BA mobile APP. It is so easy to use and definitely helps you to get rid of those annoying loose bits of paper from your cabin bags. Manchester Airport Terminal 3 is bursting at the seams during the summer holiday mornings. There's a severe lack of seats in this terminal but despite this, the security check didn't take too long at all. The BA ground staff at Manchester seemed friendly enough and boarded strictly in groups from the back of the aircraft to the front. This helps stop the queuing in the aisles onboard to get to your seat. We were greeted at the aircraft door by a couple of cheerful and friendly crew. The refreshed cabin now looks very modern, welcoming and clean. The comfort of the new seats and the space on this aircraft (A321) I feel would be more than sufficient for a flight of 2-3 hours or so (I'm 5ft 11"). With a fully loaded cabin and a flight time to Heathrow of just over 30 minutes the crew were quick into action. We were offered a hot breakfast bacon wrap, orange juice and tea or coffee, perfect for such a short flight and definitely helps set BA apart from the competition. The flight arrived into Terminal 5 a few minutes ahead of schedule and outside the UK Arrivals area less than ten minutes later.
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | MAN-LHR |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
K Weller (United Kingdom)
Booked for our trip to Uganda, in Feb 2015 we spent £1450 for 2 return tickets, had to pay an additional £100 to reserve seats on the flights. About 2 days ago I received a text message (not a call) saying that our flight had been cancelled - left us in the dark until I had to phone their 0844 number to get transferred to a Delhi call centre, when I was told I could get a full refund they tried to only refund me for the flights and not the seats on this now, non existant flight. I had to phone back a further 2 times to get through to someone that could understand that I did want my £100 as well. In a nutshell, I will not book with British Airways again,
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Entebbe |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
