British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1965 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
3/10

British Airways customer review

(United Kingdom)

The baggage check in took forever, it was 45-50min of standing in the queue. The flight looked good and well maintained 777. Inflight entertainment was good and updated to latest movies, documentaries, talk shows 5* for that. The seating space was just about good enough. Be careful of the head set it can get in the way and snap. The air conditioner was not up to the mark so it was warm in the cabin. The inflight food was extremely hot, in short it was burnt. The answer from the flight crew when someone asked for a second helping of 150ml coke can is that they needed to keep stock for the return flight. This was the first time in 12+yr of international travel of hearing this excuse.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR-BOM
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

British Airways customer review

(Singapore)

Flight was decent. Have to say the seat was rather cramp. I'm 180cm, or 5 foot 9, sat at seat 32F. Inflight entertainment was alright, but do take note to always unplug the headset whenever you get out of your seat. It damages easily if it gets caught on something. I had to change 2 headsets because of that, because being in a aisle seat, you have to get off when someone wants to use the lavatory, thus remember to unplug it if you intend to get up from your seat. Service was alright. I requested for eye shades, and it came about 1hr later, crew must have forgotten about my request. I didn't pursue it as I thought I could just head to the back galley and request for them after my movie. In terms of food, it was appalling and greasy. Overall, I will not say never again, but given a choice, I'd look out for Singapore Airlines first, then the big 3 Gulf carriers. For the right price I'd do BA again, otherwise, there are better ways to suffer than that cramped seat
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Singapire
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

LHR to KUL. Bag drop off took much longer than expected especially as we had already checked and printed our boarding passes. Full plane left about 45 mins late. Food and drink better than expected, as was cabin crew service and seat comfort. Friendly and efficient service. I suspect the plane might have seen better days given that the entertainment system was ancient - no games, small screen compared with the likes of Singapore Airlines, Emirates etc. Some cost cutting evident - no menus, hot towels, metal cutlery - which is fine by me. Would be happy to fly with them again.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Kuala Lumpur
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United States)

Both flights on time, aircraft appeared to be well maintained. BA should be commended for retaining 9-abreat seating in the 777, legroom is adequate and adjustable headrest is a nice touch. AVOD was decent, with clear screen, though movie selection was not extensive. Catering was marginal on the outbound flight from Atlanta, with breakfast "croissant" being inedible, however, much better on the inbound flight from London. Cabin crew were professional, but utterly aloof, interacting with the passengers without the slightest hint of warmth. Not allowing seat selection until 24 hours prior to the flight (without paying extra) is a negative, in my opinion.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATL to LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

LHR-BKK-LHR. Started badly with all the Ryanairesque baggage warnings at Terminal 5. BA's low 23kg baggage allowance had me nervy. Seating offered less legroom than competitors and seat not very comfy. Outward food superb, best economy meal I've had in a long time. Return trip horrible. At check-in I was under 30kg but over the 23kg derisory BA limit. Was asked for £65 more but declined. When I quoted Thai Airways 30kg limit I was invited to buy a ticket with them. So I had to put on loads of clothes and dump a few cheap items to get my boarding pass. On the plane I had to sit next to a very fat man (not BAs fault) and the food was disgusting. Some rubber chicken with four strips of gravy-sodden potato wedges. No vegetables. Second meal only accompanied by tasteless square of sponge. No salad, yoghurt or other goodies. Between the 2 meals a goody box was given out with an oat bar and a few other bits which was nice. IFE had the smallest screen I have ever seen, and a poor choice of films. Return flight journey progress constantly broke down. Generally, a poor experience considering BA's prices. Will not be using BA again.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangkok
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

British Airways customer review

(United Kingdom)

LHR-NCL-LHR economy on newly refitted Airbus narrowbody. The seats have so little legroom, it has the feeling of a budget airline (far from budget prices!) but OK for a short flight. The problem is this seat configuration is used throughout Europe and it's possible to be in such cramped conditions for a longer flight. Upgrading to business isn't a solution as there's no extra legroom on these planes. Have flown both Swiss and Norwegian in the past few weeks as well. Both had more legroom. Would recommend Norwegian (great airline - cheap, comfy, free wifi) but not Swiss (dreadful customer service). BA cabin staff continue to be very mixed : some attentive, polite and helpful. Others are downright rude (as one was on this flight) Overall, BA can be great, but sometimes not so much.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to NCL
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United States)

First leg CAI-LHR was on time, flight crew was pleasant, but the seating was very cramped and legroom almost non-existent. The second leg LHR-JFK wasn't much different with helpful crew but horrible seating space. My knees were pressed against the seat in front of me constantly and had to relieve them one at a time. It used to be a flagship carrier but now it's not much better than a budget airline. Will do my best to avoid.
AircraftA321 / Boeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAI to JFK via LHR
Date FlownSeptember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

Travelled in party of four with prebooked seating 4 abreast outbound, 2 abreast inbound. Cabin clean, well presented and tidy with good welcome. Not a full flight but approx 80% loading. The level of service from cabin staff was excellent. Service got underway quickly with full choice of menu and drinks available. Good, clear and short information from flight deck. Toilets were clean and tidy throughout flight. Lights dimmed two and a half hours into flight to allow rest with water rounds taking place by cabin crew. Good English breakfast served 1.5 hours out of JNB. Return flight good with attentive cabin staff and quiet cabin enabling some sleep. Food did not seem to be of such a good standard on this leg. BA on these flights provided excellent service and we were impressed. TV screens a little too small.
AircraftBoeing 747- 400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to JNB
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

BA is getting more like a budget airline every time I fly. I now have to pay £15 to choose a seat when I book in and then wait an unreasonable time to board. Fast track were called forward first and about 80% of the passengers went that way. When I finally got to the front I asked if all the fast track were fast track and was told "no but we are not allowed to make them go to the general boarding queue" so what is the point. Easyjet and Norwegian are far better than BA for short haul and any Middle East airline for long haul. Try harder BA please!
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHeathrow to Brussels
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

The booking of our flights was straightforward. However, when we have paid to sit next to each other, and paid for the opportunity to book seats in advance, you would expect the seating plan for the aircraft to clearly show where all the toilets and galleys are so that as the paying customer we would have a choice as to whether to is near them particularly on a long haul flight, on this occasion British Airways failed miserably. The plane was new and the seats were comfortable and spacious enough, not the upper deck in ecconomy. However being seated next to the toilets was not the best location, particularly as we had pre booked the seats online. The service was excellent and the staff helpful and happy to be there. The gluten free meals that we ordered were provided although the breakfast could have been more substantial especially after an 11 hour flight. All in all a stress free journey which was comfortable.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to LAX
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages