British Airways customer review
Yvonne Attridge (United Kingdom)
What on earth has happened to British Airways inflight meals? On our way out to Rome, we were told that the plane had to be changed, so when we were only offered a stone cold croissant with cheddar cheese in it I thought well, OK, maybe the reason for that is because of the change of planes so no hot meals available. However, on our return, not only did we have an hour delay (still not sure why that happened, we were traveling with a 1 year old baby, so it was quite stressful just waiting around), but on our flight our "meal" was half a sandwich with a bit of bacon and lettuce, they said chicken was in it, but I didn't have any in mine. That was it, no hot drink either, the drinks trolley did come round once so we were then offered a soft drink, or there were small spirits if you wanted them but the food was appalling. I'm not a fussy person, but I thought a meal on the plane consisted of something hot, I didn't have time to eat anything at the airport, and arrived home at midnight, I was starving.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Rome Fiumicino |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Gudavalli (United States)
Travelled on August 8th when there was a power outage at London Heathrow which resulted in missing baggage. The way BA handled is pathetic with no proper communication regarding status of bags. I called several times and had to go to the airport twice. There was much confusion with the BA people claiming 2 of the tags issued were not found in their system so no claim was made for these missing bags. No follow up though I was promised they will call me later that day on the 10th. Finally the bags arrived on the 11th but the whole experience left me not wanting to travel with BA again.
| Aircraft | Boeing 747 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Hyderabad to Phoenix via LHR |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Mary J Dinan (Ireland)
This was my first time on a long haul flight with British Airways. I found the seats to be very comfortable until a woman in front pushed her seat right back so then the video screen was almost in my face. She refused to put it back when we asked politely. She got out of her seat and stood on my foot which had been recovering from a broken bone, then laughed with her friend. I detected she could cause trouble so decided it was time to move. I explained to the air hostess who immediately accommodated us. She came back a few minutes later to ask if I would like tea and if all was ok. She also brought a colleague with her. I found the staff to be ultra helpful and pleasant. The food was good quality for economy. Previously I would have flown Air Canada but I think British Airways are a better quality airline. I would have no hesitation in recommending British Airways.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Dublin to Vancouver via London Heathrow |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Sean Patterson (United States)
Staff was helpful in both cities. The plane was on the older side, but clean. The tv's were not the biggest, but a wide selection of movies, tv shows, and music. The seats were comfortable and a good amount of legroom. The service was great and flight attendants attentive, food was good.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Boston to London |
| Date Flown | April 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Roberts (Australia)
Very poor flight. Broken seats, toilet stuck together with tape and everything rattled around like an old car. The inflight "entertainment" was terrible, screen tiny and very poor quality. Staff pretended to be interested and made glib promises about refund and upgrades for the way home which turned out to be a pack of lies. I guess it was get them off the plane and I will not see them again. My various email to BA were met with a standard letter and an offer of a 50 pound refund. An insult considering the thousands paid for the air fare.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Sydney to London via Singapore |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
T Farr (United Kingdom)
Another excellent experience with BA. Very fast check in at Glasgow for Exec Club status holders (prioritised over a large queue) and the quickest security I've had at an airport. Though small, the BA lounge at Glasgow is smart, well designed and well stocked. Welcomed by friendly staff, good selection of sandwiches, cheeses, snacks and alcohol, and happily provided a glass of champagne on request. Loved the little whisky nook! Priority boarding was honoured and had row 1 seating on this former BMI A319. Good welcome by staff and adequate legroom. First Officer was informative and we took off ahead of schedule. For a 1 hour flight the crew provided a good service of snacks (crisps and biscuits) and a full bar excluding champagne (no CE service on domestic routes). Seats and toilets were clean and we landed ahead of schedule. My only gripe was that we taxied at an international gate and had to wait to be bussed to the domestic area, but this was only 10-15 minutes in total and staff were helpful throughout. Overall an excellent experience and as a silver card holder, my loyalty to BA remains intact.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Glasgow to London Gatwick |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
5 reviews Andrew Coogans (United Kingdom)
GLA-LGW fine for a domestic flight, small snack and drink, crew pleasant enough, but arrival process at Gatwick was irritating. My next flight from LHR so after a rather fraught journey across London I checked in at Terminal 5 and had to wait while check in assistant called several numbers trying to get a "Visa Check" performed by a member of staff who came to the desk to check my documentation. The flight to Moscow began with a long bus journey (longer than the one already endured at Gatwick) around Heathrow tarmac to the waiting aircraft. The flight was due to leave at 21:50 and although the seat was comfortable, the aircraft was extremely hot and stuffy for the duration of the flight. The crew appeared impatient with passengers and quickly served a small sandwich and drink. Another drinks run would have been appreciated as the heat in the cabin was almost nauseating. Arrival in Domodedovo airport at 03:40 local time. Not BA's best effort but nothing seriously wrong.
| Aircraft | A319/A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | GLA to DME via LGW / LHR |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
5 reviews Andrew Coogans (United Kingdom)
Bag drop at Moscow Domodedovo was quick and efficient, but no smile by ground handling agent. This didn't bother me, as she did confirm my bag would travel all the way to Glasgow. The aircraft was too large for the small boarding lounge, but plenty of shops and restaurants to pass the short time I had to wait. I was seated to the rear of the lower deck, in a window seat where the aircraft narrows from 3 seats to 2, so I had a good amount of extra space beside and in front of my seat. The crew were pleasant, some appeared a little intimidated by some Russian passengers when they were asking for drinks or indicating their meal choice. I noticed from their name badges that many of them spoke languages in addition to English, but I didn't see any who spoke Russian. After drinks service the meal was served, including a vegetarian choice. This was in contrast to the outbound overnight flight in my other review. The flight crew updated regularly. I liked the use of the Boeing 747 on the route, although internally it is beginning to appear dated. At Heathrow, multiple boarding card, passport and security checks combine to produce an awkward process. The flight to Glasgow on an A321. The cabin crew gave an impression of efficiency and friendliness. A short flight with time for a drink and small snack. On arrival at Glasgow, I found a wheel missing from my 4-wheeled trolley case, rendering it unusable. I mentioned this to the ground handling agent, but she confirmed that unlike some of the low-cost carriers, BA do not take responsibility for such damage.
| Aircraft | Boeing 747-400 / A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | DME to GLA via LHR |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Shannon O'Hara (United Kingdom)
The staff were friendly and food was good, selection of films was more than satisfactory. However, due to a power failure at Heathrow our luggage did not make it on our flight. I was appalled to see that there was no back up at all in the first place, but then we were told our baggage would be with us within two days by one of British Airways staff. It is now nearly our fourth day on holiday and we still have not got our bags. I understand that this happens and sometimes is inevitable, but I am most dissatisfied by the information British Airways are able to provide us about our bags. All we know is that they have left Heathrow; we don't know which airport they were flown to, if they arrived, where they are or when we can expect them. They have no details of any individual bags and I think this is disgusting service. The staff have been unhelpful and unwilling to aid us in finding our luggage, which has spoiled our holiday completely and left us in a dofficult situation with 4 children under 12.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Orlando via Miami |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Wade (United Kingdom)
A pleasant trip with British Airways as usual but suffered a 60 minute delay, for which the Captain apologised for when we boarded. Inflight entertainment was on mainscreen and showed a range of programs and the onboard service was good, especially as it was a jam packed flight. However, these planes are rather old and neither my seat nor the one next to me had a working headphone jack. British Airways is a standard airline, but not as good as other major scheduled airlines. I find it tends to be rather hit and miss when it comes to the quality of cabin crew and aircraft.
| Aircraft | Boeing 767 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Larnaca |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
