British Airways customer review
Kenneth Barton (Canada)
This was my first flight on a British Airways aircraft with the new, slimmer seats and I was quite appalled by the seat pitch (space between rows). The seat back in front of me (I was seated in 14C) was so close to my face that I could not hold up a magazine to read. I had to try to twist sideways in my seat and hold the magazine in the aisle. I passed on the light breakfast that was served because it just seemed like too much trouble to try and eat from a plastic box that would have been almost pressed against my chest. The cabin crew on my flight was very pleasant and professional and the aircraft interior was immaculate, but in the future I'll avoid British Airways within Europe. The single-aisle aircraft of Air France, which I fly regularly, are far more comfortable.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Toulouse |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Desmond Jones (United Kingdom)
They sold me tickets without any luggage allowance. I paid £100 to add 3 bags using their online system. When I took the return flight they charged me again. But this time double. So a reasonable £200 pound flight ended up costing me £600. I'll never fly with them again. They're more expensive than everyone else, and they've totally changed their luggage terms. What a complete rip off.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Copenhagen |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Colin Pay (United Kingdom)
No problems on this short flight. Left and arrived on time. Drink and snack served.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to DUB |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Lloyd (United Kingdom)
Not impressed. The cabin crew lacked energy and enthusiasm. Poor service. There was also rubbish left in the pocket of the seat in front of me when I boarded the plane. There were food crumbs on the table when I unclipped it and the magazines looked well used. I expected more from British Airways. I won't be flying with them again.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Berlin to London Heathrow |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Mark Cowell (United Kingdom)
Easy check in at T5 and good passport/security/gate transit. Flight boarded 20/25 mins late due to issues with airbridge. BA WT+ cabin in good order with nice welcome aboard. AVIOS worked, must have been lucky. Young flight crew, so I assume new MF types, so not that much interaction, but non the less efficient. Food 8/10 for both dinner and breakfast. Flight made up some time so nearly on schedule. Bags first of carousel, so all in all a good travel experience.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to CPT |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Emma L Robson (United Kingdom)
We flew with British Airways to St Lucia on flight number BA2159 on 28/7/15 and returned on flight number BA2158 on 9/8/2015. The journey to St Lucia was pleasant enough as we were upgraded from economy to premium economy due to spare seats. Unfortunately however the upgrade meant that my husband and I no longer had seats together (as I has with the seats I'd pre-booked) and as this was our honeymoon this was quite important for us. The journey home however was extremely disappointing. On finding our seats we discovered that the plane had not been cleaned since the previous journey. There were empty sweet wrappers in the pocket and crumbs all over the seat and on the floor. We were not offered a new pillow and blanket and instead we're left the ones used by previous customers. In my case blanket scrunched up on floor with pillow on top. In comparison with other long haul flights we have travelled on with Virgin and Emirate,s British Airways seemed to provide much less space and poorer facilities. Needless to say the flight was an uncomfortable one for many reasons. On future holidays we will be returning to other flight operators.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | St Lucia to Gatwick |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Hiba Ahmed (Belgium)
Very nice and helpful staff in Terminal 5, very nice and friendly cabin crew. Food was good too. Very smooth flight and on time. I have flown 6 times in last two weeks with different flights and I was flying with my 3 year old son. British Airways was the only flight where the cabin crew came from time to time came to ask if my child needed anything. She brought him a bag with a colouring book and pens without asking.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Toronto |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Michael Little (Australia)
A very smooth and pleasant flight from start to finish. The bag drop queue at Terminal 5 was long but moved reasonably fast. Onboard a small snack of crisps and a drink was served, which was fine. The flight operated on time. My only quibble was that a label was put on my backpack instructing me to keep it at my feet, presumably so that other people with unreasonably large take-on bags could easily put them in the overhead bins (while I suffered less legroom than them). Apart from the safety issue of hand baggage stuck on the floor, this policy penalises people who do the right thing and encourages others to take big items of "hand" luggage. Come on, BA, enforce a your hand luggage rules and don't penalise considerate passengers.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Düsseldorf |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Raheel Zia (United States)
Pretty poor experience flying with BA. Staff were not enthusiastic about taking care of passengers, food portions were insufficient, online check in was a problem. BA was able to process my payment for upgrading seats, but once they took my money, the website stopped working and no longer let me select seats or check-in. BA is more expensive than Virgin Atlantic, and delivers worse service. Virgin allows passengers to pick their seats on booking, BA charges passengers for that option. I've booked 60 tickets on transatlantic flights over the past 5 years - BA, Virgin, Delta and by far the best experience was Virgin/Delta. I wont be booking BA - not very good value for money
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | SFO to LHR |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
H Ballard (United Kingdom)
The crew were very enthusiastic and helpful. The service was very fast and we were served a drink and a snack. For such a short flight it was great. I would recommend.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Amsterdam to London Heathrow |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
