"absolutely chaotic boarding process"
Sarah Shailes (United Kingdom)
Flew British Airways from Salzburg to London Gatwick. Check in was very slow. Boarding at Salzburg involves a bus ride out to the plane. No attempt was made to separate passengers by row numbers onto the two buses used, as other airlines do in a similar situation, resulting in an absolutely chaotic boarding process. Cabin crew were off hand. The in flight snack was thrown at rather served to passengers. The totally inedible "sandwiches" offered consisted of rubbery processed cheese between two thick slices of poor quality bread. The one consolation was that the flight lasted just less than two hours.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Salzburg to London Gatwick |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"adequate inflight service"
A Bailey (United Kingdom)
Full flight efficient boarding, friendly greeting from Purser. Flight crew kept us updated on hold up, efficient and adequate inflight service for a short domestic flight, cabin interior immaculate. I had no checked baggage so from the plane to the Tube was just 7 minutes.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Newcastle to Heathrow |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"enough legroom for a tall man"
Andrew Hopkin (United Kingdom)
Flew British Airways from GIG to LHR. Nice easy check in with no extra charge for an overweight case. Got 4 seats together even though we couldn't check in online. Enough legroom for a tall man. Staff were all great and very friendly and helpful. 2 meals which were pretty good for an airplane and drinks on request. I emailed a request to let my father in law see the cockpit after landing and they pulled out all the stops for him. Made his holiday. Our Wheelchair was waiting at the aircraft door when we got off. Couldnt fault them.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | GIG to LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was lacking in finesse"
Sarah Shailes (United Kingdom)
Flew British Airways from London Gatwick to Salzburg. Agent at baggage drop was rude and off hand, she tried to take my well under maximum sized cabin bag for "free" check-in as hold luggage. Even when I explained that it contained valuable items and medication, she still persisted. Boarding was efficiently managed, a pleasant change from the free for all I experienced on my last BA flight. The cabin crew made no attempt to greet passengers, or help with stowing luggage. The snack included in the ticket price consisted of a "muesli" which resembled yoghurt with a few oats stirred in, a stale, a unbuttered bread roll containing a slice of plastic cheese and a very small plastic cup of tea. Service was lacking in finesse. The one plus was landing twenty minutes early.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Salzburg |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not a pleasant experience"
1 reviews Colin Dunbar (United Kingdom)
British Airways flight from Punta Cana to London. The food was awful and the cabin crew gave the impression that they were doing us a favour when going about their duties. Not a pleasant experience and the last time I will use them. The fact that they fly the flag for the UK makes it even more unpalatable.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Punta Cana to London |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"continues to set high standards"
Neil Turner (United Kingdom)
Excellent flight with British Airways from London Heathrow to Singapore Changi. Boeing 777-300 was a great aircraft and must have been nearly new. Wonderful staff onboard and good food. British Airways continues to set high standards. We look forward to our next flights with you.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to SIN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressive all round"
B Crockford (United States)
Very short hop with flight time at 30 mins. Departed on time and despite full plane, cabin crew completed a service with a decent cup of tea and a very acceptable bacon sandwich, with no additional charge. Very friendly and efficient service. New plane, comfortable seating. Exactly the same for the return trip a few days later. British Airways flight from LHR to MAN was impressive all round.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to MAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"suffered with seat A by the window"
B Crockford (United States)
Flew British Airways from LHR to SEA. Very good check-in at LHR T5 and fortunate with efficient security checks. On board, very full flight and hadn't paid extra to book seat early so suffered with seat A by the window. Old fit-out 747, small screens very poor for watching what was a decent selection on IFE. Paid extra for enhanced meal service which was a big plus. Could be improved by offering better quality wine as meal is B-class standard. Definitely worth the extra (in the context of onboard catering).
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to SEA |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very friendly crew"
D Marsh (United Kingdom)
LGW to TPA with British Airways. Boeing 777-200 was an older aircraft but clean, very friendly crew, all smiles and helpful. Food was ok, three different choices, though sadly ran out of red wine mid flight. Seat ok for economy apart from the woman in front of me who must have thought she was in Club and kept trying to recline her seat into a flat bed.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LGW to TPA |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"unlimited legroom and a speedy exit"
Andrew Allen (United Kingdom)
Heathrow to Cape Town with British Airways. I was aware that the 747 is past it's best but I had two wonderful flights due mainly to the superb service from cabin crew, who are better than any other airline I have travelled. I did however have maybe the best seats ie 28b and 28j in the entire economy section which give unlimited legroom and a speedy exit. The food was extremely good with dinner and breakfast served. The toilets were spotless.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Cape Town |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
