"cost no more than Ryanair"
J Fairclough (France)
London Heathrow to Barcelona, and for some reason British Airways continue to run this Barcelona service from the dated Terminal 3 at Heathrow, rather than new T5. That apart, this service was fine. Boarding was quick and efficient. Seats in Economy are now pretty similar to those on low cost airlines. But this handluggage only ticket cost no more than one with Ryanair from Stansted would have. Food and drink was the now standard minimalist option on most European flights these days. Just one question - why, when this is the British national flag-carrier, does the drinks trolley not stock some British beer, rather than identikit continental fizzy lagers? Departure and arrival in BCN was on schedule, and exiting the airport a breeze.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to BCN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"sad to see the same old planes "
Rob Jacobs (United Kingdom)
London to Newcastle. Been a while since I last flew British Airways, sad to see the same old planes in use and now very much looking their age for domestic use. Technical issues delayed departure, normal sure, but the noise the plane made on taxi lasted far too long and was slightly alarming and not the norm. Seat pitch belongs on a dodgy charter not the national carrier surely? Last time flown I got a nice sandwich and drink, this time it's small bag of crisps and juice? It's time BA stopped taking it's domestic (no competition routes) for granted and upgrade the fleet on short trips, the numbers onboard justify a better level of service considering the extra fees now attached for checked in luggage versus just carry on, puts me off using their long haul option with ever increasing fees whilst oil prices have been rock bottom for how long now? Kudos to the pilot for landing in Monsoon like conditions with very limited visibility - if only the aircraft quality matched their pilots!
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to NCL |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"clean and efficient"
David Jackson (Saudi Arabia)
Jeddah to London Heathrow with British Airways. Punctual, clean and efficient. Good quality food and multiple drinks served including red and white wine plus some excellent British beers. Film selection good with the video on demand 6 inch seatback screen; slight delay in screen registering your finger pressure and 3 minutes of advertisements prior to each film. Economy class cabin was half empty and the front of the plane was virtually empty, so plenty of space to stretch.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | JED to LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service onboard was dreadful"
A Saraiva (United Kingdom)
London Heathrow to Lisbon return with British Airways. Decent aircraft but the service onboard was dreadful. Pilot and first officer sounded friendly and professional and kept us up to date with flight details etc but cabin staff were cold and had a completely "couldn't care less" attitude. Why do this job if you seem to hate it? Same service when I flew London Heathrow - Lisbon. Such a shame, especially as when you are really scared of flying you could do with a crew with a different approach to passenger service.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LIS to LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"entirely unsympathetic"
James Cohen (United States)
I booked a non-refundable round trip ticket, New York to London; Paris to New York. I showed up at JFK 2 hours before my flight and was informed that my ticket had been "refunded," which meant I had no ticket. When I spoke to British Airways customer service, they said they would investigate how this happened, which would take 24-48 hours, but that meanwhile I had no ticket. They would not rebook my ticket. They were entirely unsympathetic, even though they had made a huge error cancelling my ticket. I was forced to purchase an expensive ($1300), last minute ticket, for which I have still not been reimbursed, even though, finally, British Airways acknowledged that they had made a big error. I can understand making an error. I cannot understand their unwillingness to help me, when they put me in such a compromised position. Subsequent to the problem on first leg, British Airways Customer Service assured me that my return ticket was not affected, and they even sent me an E-Ticket confirmation of my return. But, again, the morning of my return flight, they told me I had no return ticket. Only then did a Supervisor finally admit that an error had been made, and he rebooked my return, at no cost. Over the course of 2 weeks, however, I spent at least 10 hours trying to get my problem sorted out, first at Heathrow Airport, then on the phone and on email, and I was still left stranded for my return flight. I am amazed that British Airways was so insensitive to the problem which they created through a huge error, and that I have still not received a refund for the outbound ticket I was forced to purchase.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | New York to London |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I am left disappointed"
M Spielbichler (United Kingdom)
Having previously flown with British Airways on their European routes, I thought I would take a long haul flight with them. I arrived 2 hours before departure at Heathrow Terminal 3 and couldn't quite understand what was going on; the queue to actually drop my pre-checked luggage was long, very long, hearing customers complaining they were standing in line for a good hour, and that there were no signs of BA taking any steps to remedy the situation. Even with my frantic tweeting at BA, nothing improved. The situation boiled down to the fact that only 4 desks were open for the general public on the day that schools finished. Needless to say, whoever was in charge that day didn't really know what they were doing and caused a lot of agro for many customers, and BA needs to take full responsibility of this. Once these proceedings had passed, I found myself boarding the Boeing 747-400 which was tired and not very well maintained. Leg room was atrociously tight, with a metal support for the seat in front of me limiting the actual usable legroom. The inflight entertainment had a good selection of films, but was made to be disappointing with the meagre 7" to 9" screens. The staff was very friendly. Looking after our area was a charming staff who really made us feel welcome and did his very best to find some people seconds if they were left hungry after the meal. The meal was decent, not fantastic. My only note when it comes to food and drink is that more water should be made available. I found myself constantly thirsty and having to go back to the galley to ask for water. All in all, I wouldn't fly with BA again using their long-haul services unless I were to fly in Business or First. The ground service is terrible. I am left disappointed given how decent their short-haul flights are, and how much they pride themselves on the quality of their products in that market.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Vancouver |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"tired and jaded aircraft"
Sayantan Biswas (United Kingdom)
British Airways from London Heathrow to Mumbai from Terminal 5 in coach class. Check in uneventful. No boarding priority for people travelling with children, a first for me for any long haul flight. Five minutes before departure, captain announces that someone has checked in a bag but has not turned up so they need to take off the offending suitcase. Fair enough. The staff had botched up loading the suitcase by marking it to be in a container in which it wasn't. Result they started taking off all the containers one by one and searching for the flight. Captain told that he cannot give any estimate. 90 minutes passed after that no announcement, a tired and jaded cabin crew literally disappeared. After 90 mins they realised that people might be hungry and started serving juice. Finally after 1 hr 45 mins captain said that they had found the rogue suitcase and we will be off in 15 mins. The plane suddenly started a push back without any warning. The aircraft was a jaded B747-400, poor seats, poor entertainment equipment which had to be rebooted thrice before it worked. Once airborne the crew said that people were hungry so there will not be a drink service they will be serving lunch - possibly an excuse to do less work. Lunch was ok. Second flight service was a snack before landing for which they lost the child meal I had requested, and shamefully tried to create one by adding a fruit shot to an adult meal. Overall poor airline, with tired and jaded aircraft and an equally tired and jaded looking staff.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to BOM |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"excellent flights"
Shirley Scott (United Kingdom)
BA city break, this time Glasgow to Munich return via Heathrow. Four excellent flights, on time, aircraft clean and comfortable, crew helpful. Catering on three of the flights was a snack and on one a lovely turkey and cranberry sandwich, plus a full bar. Great hotel and the whole experience great value, only negative is no direct flights anywhere from Glasgow.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | GLA to MUC via LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"tired, overpriced airline"
G Black (Thailand)
Booked a very expensive London to Bangkok flight for my wife and I because it was the only direct flight, and also we expected to get a decent service for this higher price. The British Airways terminal was hopeless, impossible to find your way around with no signs anywhere, and hideously overcrowded. Onboard my entertainment system never worked, then a few minutes into the flight both my wife's and my neighbour's entertainment systems also stopped working. Tried to read but my overhead light was broken. Tried to sleep but my neighbour's light was broken and on - could not be turned off. Complained but it took 3 months to get a satisfactory reply and all they offered was a £100 voucher for future BA flights! Like I'm ever going to travel with them again. They're a tired, overpriced airline.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to BKK |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"don't bother with British Airways"
Alex Sawle (United Kingdom)
British Airways cancelled our holiday flights to Egypt (Sharm el Sheikh) today via text. We went online for a refund which sent us to phone a help line (Indian based call centre). We were told we have to wait 7 to 10 days for a full refund? The flights were booked last March. After waiting on hold to complain to a supervisor for over 20 mins, we still didn't get to discuss why it takes so long for a refund? I phoned on another mobile and was told no supervisor was available! If ever you need help don't bother with British Airways.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LGW to SSH |
| Date Flown | December 2015 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
