"flights therefore very uncomfortable"
Nadia Ramia (United States)
Washington to Dubai via London return with British Airways. My concern is regarding seat allocation. When we booked our flight (2 adults, one child and one infant), the seats with the bassinets for the infants were not available. We then chose 3 seats together on the side. I presumed that those are granted first come first served, based on the needs of the passengers that are traveling with children. Nonetheless, in 3 out of the 4 flights we took, those seats were taken by single individuals with no children/infants accompanying them. I asked at the check in if the seats with the bassinets were occupied by people with infants and the ground attendant responded by "yes". That was not the case, unfortunately. The flights were therefore very uncomfortable due to not having a place for the infant while food and drinks were served. I do not understand that when you try to book those seats with the bassinet, the system does not grant priority to the people traveling with infants. British Airways should consider that instead of having passengers with the hassle of keeping their infants on their laps for 7-8 hours while the bassinets are empty. The priority seating chart is for that purpose useful.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | IAD to DXB via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"pleasantly surprised"
Paul Cartwright (United Kingdom)
Pleasantly surprised with my British Airways return flights from Edinburgh to Las Vegas via LHR. Great crew on the outward flight and whilst we were in economy we were treated to champagne to celebrate a fiftieth birthday and offered the usual complimentary drinks. Two hot meals outbound were tasty. Return also fine but dinner was a bit dodgy, chicken gnocchi allegedly but hot breakfast compensated for this. Although the flights were full it was quiet and managed to get some sleep. Only slight criticism is the in flight entertainment. Not much of a selection in comparison to other airlines.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | EDI to LAS via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"vegetarian salad was welcome"
P Herman (United Kingdom)
We boarded and arrived to destination late (30 minutes) but inflight experience was nearly flawless. Cabin seemed to have some mood lighting, comfortable leather seats with headrest, and enough legroom. Crew pleasant and hardworking, they spoke to passengers with onward connections about the state of their flight. Vegetarian salad was welcome, as was the small bottle of wine. It certainly wasn't the cheapest flight but I noticed the difference.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MAD to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"British Airways have lost the plot"
Lynn Ting (United Kingdom)
I think one word sums it up 'Rubbish'. The London to Barbados flight was passable, however the return journey was a joke. It started at Grantley Adams airport where passengers were bumped off the flight through overbooking, we fortunately, were there early enough to be able to get onto the flight. We sat down and found that the seat in front of me was broken, so I had to spend the eight hour flight with the seat in my face, the gentleman in front was very apologetic however it was not his fault. There were no headsets and only two cots on board, in spite of numerous babies needing this facility, leading to very fractious and tired little ones, a nightmare for parents I would presume. Next the food, abysmal! A choice of peri peri chicken or pasta with tomato and cheese, no cheese and a thick horrible overpowering spicy tomato sauce, revolting. The tea and coffee was served at the same time as the food so if you wanted to eat and have wine, by the time you got to your tea or coffee it was cold - (obviously cabin crew in a hurry to clear). Breakfast was an all time low, a cold congealed croissant with a little butter and jam plus what can only be described as a bird seed bar. I have travelled with British Airways for more than 40 years and have never had food like this on a long haul flight, or in face any flight. Many years ago when I used to travel from Singapore and Malaysia with British Airways the food was excellent, even in economy, menu, three choices of main meals and cooked breakfast that was always very good. The cabin crew could not care less and somehow fail to realise that we, the customer, actually pay their wages. I asked for milk for my tea instead of the creamer for coffee that was provided albeit in miniscule amounts and was told by cabin crew that the creamer was ok. I did not feel like a paying customer at all, just a nuisance. British Airways have lost the plot and are up against great airlines such as Emirates and Singapore Airlines, although sadly not on the Barbados route.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Barbados |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"treat passengers poorly"
1 reviews Shripad Sathe (United Kingdom)
Manchester to Mumbai via Heathrow return, an A320 for the shorter leg and a Boeing 777-300ER on the long haul leg. Sadly British Airways seems to have it's most rude and arrogant staff on flights to India, who treat passengers poorly and don't really care. Flew MAN-LHR-BOS return last month and the staff on those flights seemed to be much better. Same with the food - food on the flight to and from India wasn't great - I asked for a specific meal on the outward journey which wasn't there and was instead there on the return leg - which I did not need. When I queried this - the answer was "You must have made a mistake" and the attitude was of a "take it or leave it".
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | MAN to BOM via LHR |
| Date Flown | January 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"made me check my carry-on bag"
G Silvin (United States)
Rome to London with British Airways. Very uptight woman checking myself and husband in made me check my carry-on bag that was substantially smaller than other bags taken onboard the plane. When I arrive to London I find I have no bag for my vacation! No pajamas, no toothpaste, no change of clothes, no toothbrush and it's pouring down rain and cold here.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Rome to London |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"disgusted by such treatment"
G Bradley (United Kingdom)
I travel quite often to Europe and elsewhere but have avoided flying British Airways due to bad experiences in the past. However I decided to try the airline again - and a big mistake! Checked in online and selected a widow seat near the front of the aircraft. On arriving at LGW I was informed my seat had been unilaterally changed to an aisle seat at the rear of the aircraft! I am absolutely disgusted by such treatment. No other airline has done that to me ever in 20 years of flying. As a result of this I shall now try even harder to avoid flying British Airways whenever possible. Oh and the flight was delayed and the boarding staff were slow and inefficient. Bad experience all round.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LGW to AMS |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"pleased with my flight"
D Cusator (Canada)
I was very pleased with my flight on this aircraft, it was my first time flying on a B747, and it made quite the impression. This flight was full with a duration of approx 9 hours. Rough start as we had to wait an extra 45 min for additional crew for the flight. Each seat equipped with a blanket and pillow, e individual TV screens with a broad range of movies/tv shows. I am 6ft and found the leg room to be adequate (my knees did start to become sore towards the end), but enough room. Crew were great and food service the best I've received. A couple rounds of snack/drink service and a hot meal served which was great. It seemed very easy for everyone around to sleep but I can never sleep on planes so I stayed awake.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Vancouver |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"sunk to new depths"
Peter Jones (United Kingdom)
British Airways online check in policy is now most appalling. Four times I have flown with them and three times myself and my girlfriend have been placed apart. This is even though we were on the same booking and once this has happened in business. British Airways charge you just for selecting a seat. Not a better seat, just any seat other than that automatically selected for you! The system seems designed to deliberately place you apart, even though it knows that you are together. Then it charges you £18 per seat to change your seat. If neither you or your partner have an empty seat next to you then you have to pay to move both seats just to be together. They also won't let you checkin until 24 hours before so you have to spend one hour of your holiday going online and paying for the privilege of sitting together. Both these practices are archaic, even with Ryanair, they place you together in the system and if you pay to change you get priority boarding. Monarch only charge you to get a better quality seat. With Ryan Air you can also checkin your return at the same time as your outward. British Airways have sunk to new depths and I will not fly them again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Vienna to London |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service pretty good"
14 reviews Craig Cutts (United Kingdom)
London Heathrow to Edinburgh return, checked in on line with only hand luggage, used the app to download the boarding pass so through security and to the BA Galleries North Lounge which was packed but had a good spread of breakfast. Boarding from Gate A8 onto a Boeing 767 which appeared pretty old and not very clean, but fine for a 1hr 20min flight. A hot breakfast served which was nice, the flight was only half full. Return the BA app refused to work so checked in at the airport, quick security quick and had time in the Galleries lounge. A newish A320, seat 2F which was fine with the aircraft an all economy layout. During the 1hr flight served a coffee and snack. Service pretty good, and I guess there is no other option these days apart from BA.
| Aircraft | Boeing 767 / A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LHR to EDI |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
