Breeze Airways

✅ Trip Verified | Disorganized, terrible customer service when something goes wrong. I booked two one way flights with this airline since the routes were direct. I upgraded to First Class. The first flight on the way there was a good experience with the exception of an initial delay that was less than 1 hour. The seat in first class was comfortable and service on the flight was good. Things fell apart on the return flight. The flight was delayed three times. The gate was switched to the other end of the airport on the last delay. Issues occurred at the airport where the flight was removed from the status board for some reason. However, the Breeze app listed the new gate but upon arrival to the gate there were no agents in uniform and the gate was advertised for a completely different airline. After 15 min of searching for either a Breeze representative (there were none) or someone working for the airport, the flight was missed. Once I finally found a Breeze representative they offered no realistic solutions. The Breeze agent claimed to have no responsibility for the monitor at the gate advertising a completely different flight with a different airline. I was offered to be booked on a flight several days later to a different destination city that was more than a 6 hour drive from my original booking destination. I was forced to book a new one way ticket from the airport costing close to $500.00 just to get home. Breeze has made no offerings and seems to accept zero responsibility. I highly encourage you to not book with this airline because if something happens good luck getting to your destination or back home. I have always been a huge Delta fan and would highly suggest sticking with a larger commercial airline where they value customer service and will take care to get you to your destination.

Not Verified | Skip it. 4 Flight delays to depart. Followed by a grounding for maintenance. Delay forced us to book a hotel and not make it to our family at any kind of reasonable time. NOT looking forward to the return flight next week, but I will update you. Not worth the "cheap seats". Fly Frontier or Southwest!

Not Verified | Two nights before our flight out I received an email saying they were looking for 16 volunteers to cancel their trips because they had booked more guests then seats available on the plane. A night later i received another email saying they still was looking for 11 people to cancel. Shortly after our flight got delayed 5 hours. Then delayed another 2 hours but they didn’t tell us about the second delayed. We got to the airport and every few minutes they told us it would be longer. They took forever to board then plane and we were ridiculously late to where we needed to be. Flying home we got to the airport for a 7:30 flight which we didn’t even board until after 8am. The plane was small and uncomfortable. We will never ever use breeze again. So much better off spending money and having a reliable and comfortable flight. Safe to say we hated this airline. Also it is absolutely impossible to contact anyone working for breeze. Also said we would be reimbursed for our over 7 hour delay but that never happened either.

✅ Trip Verified | This was a terrible experience. Flight delays with no explanation. Then they took my bag off the plane at the stop when we didn’t even get off the plane. I was told via text it was an accident and they do not provide and assistance except refunding my checked bag fee. They would not forward my bag earlier instead they’re waiting for the next flight which is not until Friday. So there is no way of knowing if I’ll ever get my stuff. Worst customer service experience ever. They literally don’t even have a person you can talk to and the text service is clearly not going to resolve anything.

✅ Trip Verified | I was initially concerned after I booked my tickets due to the reviews. This is my experience flying direct from Tampa to Norfolk and then Norfolk to Tampa a week later. I fly first thing in the morning and sat in the Nicer seats. Overall, no issues with the flight. The boarding process was very easy and go the seat with no problem. If you are a bigger person, you may need a seat belt extender. Just ask the flight crew right when you step on and they will give you one before heading to the seat. Once boarded the captain came out and spoke with the cabin and explained the flight. We took off on time and landed 20 minutes early. The fight was very smooth and couldn't have been happier. There are inflight refreshments but unless you are in the Nicest seats cost money. I flew back to Tampa in the Nicest seats and WOW! what an upgrade. For an extra fifty bucks having the extra width and leg room was fantastic. I sat in row 1 which provide extra leg room and at 6'4'' was more room then really needed. The seats are comfortable and have a reclining feature with a foot/ leg rest. Inflight refreshments come with the seat which include a can of soda and other beverages and snacks. The snacks are not the little airplane snacks but large bags of chips, candy, and energy bars. Overall, the staff was fantastic. The inflight stewards were professional and very nice and accommodating. The gate staff were also professional and prompt to load flights and get people on. The only things to remember: No in free inflight refreshments. Depending on your seat you will be allowed a personal item, carry on, or loaded bag. Some seats only allow a small personal item, and a carry-on bag will cost extra. Also I think the reviews related to delay flight and issues relate to a very limited number of aircraft. I was the only Breeze flight at the terminal, of the flight was cancelled there would be no other alternative, so there is a inherent risk you are taking. They do not have the plane inventory like Delta or AA and can accommodate a change. Also they fly on certain days and times from the airports. When scheduling makes sure to schedule a flight that has another flight the next day just in case there is a issue.

Not Verified | This airline is miserable, stranded people for 26 hours, will reimburse $125 hotel, good luck finding a hotel that cheap on a moments notice, no cab or food reimbursement. Worst airline experience ever and sadly this was your first impression.

Not Verified | They canceled flight at midnight the morning of our return flight. Gave us only 12 hours to find another flight. Discovered this at 4 AM as we were sleeping when we got notified. Reason they gave is could not get staff. Not dependable. Flight down took off 90 minutes late. What good is a cheap price if you make plans based on their schedule and they don’t seem to care to honor them as they seem to cancel quite regularly if not a full flight.

Not Verified | I had a short trip planned for just me and my daughter to go to Disneyland for her birthday. I booked our flights months ago and made plans with friends we were meeting there. We planned 3 days at the parks and lunch and mani/pedi's on the first day. However Breeze Airways changed our flight coming home from 10pm to 11.50am and then changed it again to 2.30pm in the course of the few weeks leading up to our trip. This made it so we had to cancel our third day at Disneyland because we no longer had a full last day. Now it is the day before we leave and I was just notified that our outgoing flight tomorrow has been delayed 5 hours! Now we will miss lunch and our apt for manicures and pedicures tomorrow. When you have such a short trip planned it is incredibly frustrating when the airlines basically take an entire day off your trip and you have to cancel plans. And to make it worse they don't have a phone number you can call to make changes to your flights. It is all electronic and very frustrating trying to navigate making changes, having questions answered and nobody to even make a complaint to! I will never fly Breeze again and I don't recommend them to anyone. It's not worth the cheaper airfare!

Not Verified | This will be the first and last experience with this atrocious airline. Avoid at all costs. Somehow, who would have guessed an airline even worse than Spirit could pop up. I have never seen such nonexistent customer service and horrible treatment of passengers in my entire life flying several times a year on various airlines. To be completely uninformed for hours and have the flight constantly delayed, only to be canceled out of nowhere causing us to lose our entire trip. On top of that, the rude agents at the desk saying "we cannot rebook anyone" after abruptly canceling the flight with no issues to the aircraft. Please be wary of the low cost, it is that way for a reason.

Not Verified | My son and his team are scheduled to compete in Anaheim today. The team from their HS are booked on an Orlando flight to LAX and because of cloud cover whatever reason, the plane cannot land were re routed to Las Vegas! We’re talking of a team of 25 kids and why Las Vegas? Is John Wayne, Ontario, Burbank not available. The team with their chaperones were stuck in Las Vegas for 12 Hours! No one could help them. The students missed their scheduled competition.