Breeze Airways

Not Verified | That they have no phone support should have been a red flag. Booked a round trip ticket - direct non-stop flights. Two days before take-off they change the flight to a layover. At stopover couldn't get a crew for about four hours. Finally get there. "First class" is a joke. Seats are better (slightly) than in the back, but nothing special. Still have to pay for drinks! No food of any kind. On return flight is cancelled that morning - no explanation, and no chance for a refund. Next flight was in three days. So now I have bonus points or something like that on an airline I will never fly again and I'm out $700 for a one-way flight I had to buy the same day.

✅ Trip Verified | Flight was 8.30 got to airport and changed to 9.15. Didn’t board till much after that. After waiting on the plane for about 20 minutes engines running we hear an announcement from the pilot that they have to do a reset that there’s issues and that the system is overloaded ha ha ha you know how computers are so you have a choice you can get off the plane now or stay on the plane for 20 minutes of darkness. I stayed on the plane. Pilot comes on again and says we are having a problem and we’ve called for the engineers. You need to get off the plane now and we all did. At least four times we received notification to wait another 30 minutes another hour another 40 minutes until eventually it was about midnight. Pilot came out again said over loudspeaker the engineers left and we have now had to call in a mechanic to try to fix the issue. It appears to be with the brake but it’s not really a brake we need but it’s the brake, all the while smiling and laughing. Many people started walking to the ends of the gate area. Everything was shut down everything was dark. It was midnight at this point and one of the stewardesses got over the loudspeaker and said do not go through the gates stay in this confined area, FSA is closed. You won’t get back in. There’s no one at any of the boarding pass. All places for food closed vending machine for drink broken. Approximately 2 AM the pilot comes out again and says the mechanic can’t find the pin the titanium pin that he needs for the brakes. He’s trying to find it and can’t he’s reached out and tried to find other mechanics. there’s no one here so the mechanic has walked off the job and we’re rescheduling your flight. Check your email for all the details. Email clearly says for a full refund from your original payment method fill out this form. My original payment method was my credit card which they switched to breeze box I guess for their convenience I did not ask for this to happen and they are refusing to refund my money. Obviously the safety of their customers is nothing to them. I am a 60 year old woman that is handicapped I walk with a limp. Nobody came to check on me. Nobody asked if I needed assistance and we were left again without water without food without anything and they refuse to refund my ‘original’ payment method my credit card. By the way, the stewardesses never came out to check for us. They were lying on the floor in the tunnel that you walk on to get into the plane the whole time unless they had an announcement.

Not Verified | They canceled our flight from Savannah to White Plains, NY, due to weather. It happens. However, there were no Breeze flights for 4 days, so we had to buy 1-way tickets on another airline, which cost us $700. They refuse to reimburse us for any of this. Not only that, we were actually instructed to buy said tickets by the ticket agent. She said to submit our receipts to Breeze & they would reimburse us - which they now refuse to do. This airline doesn’t care about its customers or its reputation, apparently.

✅ Trip Verified | I flew Breeze because they had the best prices and it didn’t take long to see why - you get what you pay for. First, they rescheduled my flight to one much later in the day- it still worked with my schedule so thankfully it wasn’t an issue. Then, the plane had many issues including many seats being stuck in the recline position, a panel of the ceiling falling off mid-flight and a man’s oxygen mask falling from the ceiling when the plane landed. The final straw which is really what is making me write this review is a baggage issue we had. One of the bags we checked had 2 wheels torn off. We were instructed to go to the Breeze counter at the Charleston, SC airport to report the claim. We went to the counter immediately after getting the bag from baggage claim. They took down our contact information, flight information and also took pictures of the damage on their cell phone. When I asked for a claim confirmation number they said, “we’re unable to give you one but my manager is right here and she will file your claim after helping these customers”. We waited 3 weeks with no response. When I reached out to Breeze’s customer service about this, I only received multiple responses stating that since I did not file this claim at the airport desk per Breeze’s policy, they were unable to provide a refund. I repeatedly stated that I already did this, to which they ignored repeatedly and again referred to their policy, stating that it was a final decision and they will not be refunding me for my baggage. I have never had such a bad experience from an airline or such a horrible experience with an airline’s customer service. I encouraged everyone to use a different airline - the low price tag is a warning.

✅ Trip Verified | Worst customer service ever! Return flight from San Bernardino to SFO canceled due to weather (understandable), but rerouted to leave from LAX. Travel time from San Bernardino airport to LAX is 1.75 hours to 2 hours. We received notification of the change of departure at 10:35 AM for a 1 pm flight. We had just arrived at the San Bernardino airport, and there is no way we could have driven to LAX, returned our rental car, checked our bags, gone through security, and been at the gate in time for boarding. (Not to mention, needing to pay extra to turn in the rental car at a different airport.) The worst part is that because we had checked in online the day before (when the flight was still leaving on time from San Bernardino), and we were unable to cancel the flight on the app (the only way they do business, apparently), we were considered no-shows for the flight and not eligible for rebooking. We tried to rebook at the airport (for the same flight the following day,) but the agents use the same booking app as customers and were unable to rebook us. I called the "guest empowerment team" number we were given, which was a recording directing me to use the app which wasn't working. The agent acknowledged that the problem was that the airlines does not normally fly out of LAX, so the app was trying to rebook us out of LAX, and no flights were available because there ARE NONE! Their app wasn't smart enough to give us options from other area airports or realize that our original booking was out of San Bernardino. All it did was give a blue circle of death when we tried to change the flight. After finding a hotel to stay in my spouse finally found a phone number that got us someone who supposedly works for Breeze (they did not identify themselves or the airlines when they answered the phone, but upon questioning, admitted that they did work for Breeze). After asking for my confirmation number, they also asked for my username and password, I'm sure so they could use the same app I had been unsuccessfully using all day. They were unable to get us 3 seats on the next day's flight, but offered us two - at over $500 apiece! They claimed that the airline had notified us 24 hours in advance of the change, which was a blatant lie! I read all the correspondence I had with Breeze along with time stamps to the employee, to no avail. After being refused to speak to a supervisor, I refused to pay for rebooking and requested a refund. I was told that because we "no-showed" our flight we were not entitled to a refund. I don't know how this is legal or how to go about getting recourse for this horrible experience, but I will never fly Breeze again. I was happy to give them a try when our original Southwest flight was canceled in the Southwest meltdown, but the complete absence of customer service is unacceptable.

✅ Trip Verified | Terrible airline and deceptive. Their website makes it seem as though you can cancel your flight anytime without penalty. It's on their main page. What they don't tell you is that if you do cancel you flight, they will only refund you in future flight credits. There's no way to get your money back. You have to do a deep dive on their website to find that out. Also, they don't disclose that you will have a layover until after you purchase your tickets. They call it a "Breezeway". I thought we were buying a direct flight until after I purchased the tickets, when Breeze revealed that there would be a "breezeway/layover" in San Francisco. When I tried to get a refund after discovering this, they would only issue a credit. That seems like a penalty to me. To make matters worse, they lost our luggage during that Breezeway, which we were fortunately able to recover 2 days later. However, they have yet to reimburse us for the items we needed to purchase for those 2 days. As a final stamp of their terrible service, they cancelled our return flight the morning of on New Years Day. So we had to scramble to get a flight from a more reputable airline, costing us another $2000. Breeze didn't offer any remedy other than we could try to reschedule with them on our own to try to get back in the next few days. The cancelled flight was reimbursed via future flight credits. Why would I ever want to fly in the future with such a terrible airline. Their main response has been to say they're sorry but they're not going to do anything about it.

Not Verified | I have a history of three bookings with this airline. The first booking was cancelled without any explanation the day before departure, and without any alternative Breeze flight on the days following the original travel date offered to us, leaving my daughter stranded at university. They refunded the cheap fare, but finding a replacement flight for my daughter proved to be extremely expensive for a last minute flight (3x the original Breeze fare). Totally screwed us. Our second booking was to get my family of 5 from LA to NY and the departing flight was fine, although delayed three hours. However, the return flight was cancelled (fog as Westchester Airport grounded all flights and delayed everyone), as the aircraft was diverted to nearby Bradley in CT. The agent told us the aircraft would eventually get to Westchester, as all those people on that inbound flight would need to find their way to Westchester. Not sure of all those peoples' fate, but apparently the aircraft never arrived, our flight was just cancelled. Breeze does not offer any assistance in rescheduling your flight. The next flight out was not until three days after our original flight. We were totally screwed here. We received an email that instructions would be sent "shortly" to help. The email did not arrive until late into the following day and the email just confirmed the flight was canceled and gave us options. However, the options link did not work in the phone app or on my laptop via their website. So I submitted an email asking what we should do. No response ever came. I filled out the form for a refund. No refund as of 5 days, but will check as they say 7 - 10 days.

✅ Trip Verified | Sorely disappointed. This was supposed to be our first time flying with Breeze, but they screwed up big time and we will never fly with them again. Our original flight was for yesterday night, but they delayed a few hours then rescheduled for this morning. This morning, they were delayed an hour or so, then all the sudden canceled completely. This is extremely unprofessional, but at least they refunded our tickets. Also, their online services are horrible and all their links go to their web page saying they don't believe in call centres. When you message them, it takes a day for them to respond so don't expect anything immediate if you're having issues.

✅ Trip Verified | The absolute worst airline I have ever flown. They canceled my flight yesterday and rescheduled for today. They have no agreements with other airlines to get a flight home. Then they did not board rescheduled flight until 2 hours later then scheduled time. No one was at the desk to provide information. Only after everyone on the plane did they announce the direct flight to Los Angeles was being directed to Tampa Florida where we would have to change planes because the plane we were on was missing a part? Do not fly this airline!

✅ Trip Verified | The very worst experience I have had. 3.5 hour delay in departing on a perfectly sunny day. Took over an hour for us to be informed they needed to dump fuel. Why that would take that long is beyond me or anyone else on the flight. There was a couple on the flight that I noticed before boarding, they were high as a kite and could barley stand, yet they were allowed on. 2 hours into the flight I noticed a flight attendant crying. also overheard another talking about working at chic filet in addition to being an attendant. They were 3 very young and inexperienced attendants, perfectly lovely but truly had no idea how to take care of business as usual, let alone a problem. 2 hours inflight the captain announced that we were landing. the couple i referred to were fighting, man smashed women's face into window, she spat at him, on and on. Kids in surrounding seats were super scared. some moved to the back of the plane. we landed in Kansas city close to 3 in the afternoon (flight was supposed to leave Westchester at 8:30 and arrive in LA at 11:30). the couple was escorted off flight by multiple air marshals. People on flight were questioned by authorities, roughly 2 hours later one of the marshals said we were good to go. Then we were told there was paperwork first, then refueling, then problem because the baggage was being unloaded. a total mess. Around 5pm we were told to exit plane and wait by the gate. It was not until after 8pm that we were told via email to come back in the morning. Note that it is understandable that the crew can only work so many hours but for multiple hours in Kansas city we were told we were waiting for a new crew. Then we found out there was never a new crew in transit. the original crew had left to get sleep for the next days flight to LA while we waited for nothing. No updates, NOTHING. In the end Breeze thought people would be happy with $150 credit toward a future flight with the airline. This was mismanaged from the beginning and a disaster all around. I wont address the fact that I missed a very important event.