Breeze Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 141 reviews
No Skytrax Rating
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"recommend avoiding Breeze Airways"

(United States)

Trip Verified | Just had the worst customer service experience of my life with Breeze Airways. Two days before my flight was scheduled to depart, they emailed me with a notification that my flight had been cancelled. No opportunity for recourse, no phone number on their website, and no response for almost 24 hours to the emails, sms messages, and messenger app messages I sent. Even worse, if and when they do finally respond to you, it turns out that they won't even help you rebook a comparable flight. It's basically, "Sorry, you're out of luck." This is absolutely unacceptable. I built my vacation around the availability of this flight. As a result of their mistakes, I had to book a far worse flight at a far greater cost that will not get me to my destination in time to work the next day, which means that I am also losing income. Overall, their mistakes are costing me hundreds of dollars and a lot of wasted time and energy, and they offer no real compensation or even sincere apologies for what they have done. I know budget flights are tempting, but given my experience here I would highly recommend avoiding Breeze Airways. They are worse than all others.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Richmond
Date FlownJune 2022
Value For Money 12345