Breeze Airways

Not Verified | We have not flown with Breeze before, but was the only option as this was the only direct flight to final destination. With that being said, we will not ever fly Breeze again. My husband booked a trip from Cincinnati to California for a golf trip. Breeze looses my husbands golf clubs and leaves him on “standby” not giving him any additional information on where his luggage/clubs are. Five days into the trip and he still does not have his clubs. Breeze then told him to drive to the nearest (which was two hours away from where he was staying) to pick up his clubs. He arrives at said airport, and they still do not have the clubs. Breeze told him the clubs were not on that flight. They offered to refund him $45 when he was charged over $120 to ship the oversize luggage to his destination. He was still charged $120 for the oversize luggage, but still has not received it. Not only is my husband out the clubs, but has no update on them, and is having to rent clubs daily and bought new golf shoes to accommodate breeze airlines mess up for his trip. This is the worst service we’ve ever received! Lack of empathy and communication does not help the situation.

✅ Trip Verified | Paid for preferred seating, and they placed us by the toilets, and that was not my preferred seating. When requested a refund, the support chat was very rude, and the in-flight entertainment as advertised was never available on either flights.

✅ Trip Verified | Breeze specializes in flights out of secondary markets, like my home airport of Richmond. I would probably fly them just for the direct flights to the west; being able to go directly to Arizona without needing to connect is a gamechanger. The flight times are also convenient as well - unlike JetBlue, which showed its disdain for Richmond by scheduling its (since canceled) flight from Richmond to LA at 9 PM, Breeze schedules its west coast flights so that they leave east coast mid-morning and get back before it's too late at night. But what I really like is that upgrading to their Nicest cabin with a first class seat is very reasonable - maybe $100 each way. The ability to fly nonstop and in comfort makes Breeze a winning proposition. There are some things they could do better - there's no wifi or IFE on the plane, and the flights only run twice a week, so it's not always possible to use Breeze if your schedule doesn't match up. But I hope these are growing pains that they will resolve as they continue to grow and become more successful.

✅ Trip Verified | Horrible airline! Absolutely avoid! I upgraded my ticket to first class because I was checking two bags and the difference between the bag costs and first class for a four hour flight just made sense. Well, I got to the counter and was charged for both bags (additional $100). I was shown a jenky post it to take a picture with a phone number that only offers the option of texting. When you text, you get a response that there's a long wait time for a response. Well, I received a curt response stating that because my initial ticket was not first class (it was an upgrade) that my bags are not included. No apologies - just took bad, so sad. To really rub salt in the wound, we are delayed one hour. This flight on Breeze is my first and last. Absolutely one star customer service to match this one star airline.

Not Verified | This is a terrific airline! The low, low price had me wondering but I had a fantastic experience I have flown on many airlines both nationally and inter nationally and this was great!. The check in was fast and the people very friendly. The seats had more leg room than I have had in many years. The under the seat storage was also very roomie probably due to the fact that there are only 2 seats on a side rather than the usual 3 seats wedged in the space. The flight was direct which only took 1 hour and 11 minutes to Long Island, N.Y. rather than the 3-4 hours on other airlines. I paid the small fee to check a large bag and it was worth it. The luggage came out fast after my flight. It's no frills so you have no free drinks or food but come on, for an hour flight at these prices I can do without even though they did sell food and drinks .I would very happily fly Breeze anywhere it goes and will recommend this great airline to everyone.

✅ Trip Verified | Disorganized, terrible customer service when something goes wrong. I booked two one way flights with this airline since the routes were direct. I upgraded to First Class. The first flight on the way there was a good experience with the exception of an initial delay that was less than 1 hour. The seat in first class was comfortable and service on the flight was good. Things fell apart on the return flight. The flight was delayed three times. The gate was switched to the other end of the airport on the last delay. Issues occurred at the airport where the flight was removed from the status board for some reason. However, the Breeze app listed the new gate but upon arrival to the gate there were no agents in uniform and the gate was advertised for a completely different airline. After 15 min of searching for either a Breeze representative (there were none) or someone working for the airport, the flight was missed. Once I finally found a Breeze representative they offered no realistic solutions. The Breeze agent claimed to have no responsibility for the monitor at the gate advertising a completely different flight with a different airline. I was offered to be booked on a flight several days later to a different destination city that was more than a 6 hour drive from my original booking destination. I was forced to book a new one way ticket from the airport costing close to $500.00 just to get home. Breeze has made no offerings and seems to accept zero responsibility. I highly encourage you to not book with this airline because if something happens good luck getting to your destination or back home. I have always been a huge Delta fan and would highly suggest sticking with a larger commercial airline where they value customer service and will take care to get you to your destination.

Not Verified | Skip it. 4 Flight delays to depart. Followed by a grounding for maintenance. Delay forced us to book a hotel and not make it to our family at any kind of reasonable time. NOT looking forward to the return flight next week, but I will update you. Not worth the "cheap seats". Fly Frontier or Southwest!

Not Verified | Two nights before our flight out I received an email saying they were looking for 16 volunteers to cancel their trips because they had booked more guests then seats available on the plane. A night later i received another email saying they still was looking for 11 people to cancel. Shortly after our flight got delayed 5 hours. Then delayed another 2 hours but they didn’t tell us about the second delayed. We got to the airport and every few minutes they told us it would be longer. They took forever to board then plane and we were ridiculously late to where we needed to be. Flying home we got to the airport for a 7:30 flight which we didn’t even board until after 8am. The plane was small and uncomfortable. We will never ever use breeze again. So much better off spending money and having a reliable and comfortable flight. Safe to say we hated this airline. Also it is absolutely impossible to contact anyone working for breeze. Also said we would be reimbursed for our over 7 hour delay but that never happened either.

✅ Trip Verified | This was a terrible experience. Flight delays with no explanation. Then they took my bag off the plane at the stop when we didn’t even get off the plane. I was told via text it was an accident and they do not provide and assistance except refunding my checked bag fee. They would not forward my bag earlier instead they’re waiting for the next flight which is not until Friday. So there is no way of knowing if I’ll ever get my stuff. Worst customer service experience ever. They literally don’t even have a person you can talk to and the text service is clearly not going to resolve anything.

✅ Trip Verified | I was initially concerned after I booked my tickets due to the reviews. This is my experience flying direct from Tampa to Norfolk and then Norfolk to Tampa a week later. I fly first thing in the morning and sat in the Nicer seats. Overall, no issues with the flight. The boarding process was very easy and go the seat with no problem. If you are a bigger person, you may need a seat belt extender. Just ask the flight crew right when you step on and they will give you one before heading to the seat. Once boarded the captain came out and spoke with the cabin and explained the flight. We took off on time and landed 20 minutes early. The fight was very smooth and couldn't have been happier. There are inflight refreshments but unless you are in the Nicest seats cost money. I flew back to Tampa in the Nicest seats and WOW! what an upgrade. For an extra fifty bucks having the extra width and leg room was fantastic. I sat in row 1 which provide extra leg room and at 6'4'' was more room then really needed. The seats are comfortable and have a reclining feature with a foot/ leg rest. Inflight refreshments come with the seat which include a can of soda and other beverages and snacks. The snacks are not the little airplane snacks but large bags of chips, candy, and energy bars. Overall, the staff was fantastic. The inflight stewards were professional and very nice and accommodating. The gate staff were also professional and prompt to load flights and get people on. The only things to remember: No in free inflight refreshments. Depending on your seat you will be allowed a personal item, carry on, or loaded bag. Some seats only allow a small personal item, and a carry-on bag will cost extra. Also I think the reviews related to delay flight and issues relate to a very limited number of aircraft. I was the only Breeze flight at the terminal, of the flight was cancelled there would be no other alternative, so there is a inherent risk you are taking. They do not have the plane inventory like Delta or AA and can accommodate a change. Also they fly on certain days and times from the airports. When scheduling makes sure to schedule a flight that has another flight the next day just in case there is a issue.