Breeze Airways

Not Verified | Absolutely no customer service. Three emails to the supposed customer service email with no response. Text message and Facebook messenger options only respond with preprogrammed responses that don’t address anything sent in original message. Horrible experience. Flight boarded on time but we had over 3 hours of delay while being stuck in our seats and told we couldn’t use the restroom because the plane continued to leave and return to the gate. This occurred at least 4 times with only one communication from the captain on issues, delays etc. Many passengers repeatedly asked what was going on or asked to have the captain's update repeated because the intercom cut out for the majority of him talking. Attendants were not friendly or helpful; saying they didn’t know anything and that captain would update soon then walking away to the very back/front areas of the plane. Multiple passengers were told to sit back down when they attempted to get up to use the restroom.

✅ Trip Verified | I’m a Platinum Exec with AA and Silver Medallion with Delta and while they both do a fair job, they could learn a thing or two from Breeze! The first class experience is equally good if not better than AA or Delta for half the price. Sure they don’t have all the routes as the majors but if you find yourself lucky enough to in Breeze territory, do it! I’ve had 2 small delays so far and, get this, without even asking, both times, by the time I landed they had added money to my breeze points. And not an insignificant amount either. I sat on a tarmac for 6 hours and didn’t even get an apology from AA! FAs are all young kids learning the business but eager to help and bright eyed and bushy tailed. They have all are so polite and charismatic . I’ve loved several of their pre flight speeches. Very funny. Keep it up Breeze! You have a loyal customer in me.

✅ Trip Verified | I was originally suppose to depart at the 12:30 in the afternoon after receiving three emails that my flight would be delayed three times. I was then suppose to board at 4 and depart at 4:30 which the boarding process nearly didn’t begin until 5. Most do not plan for a major delay of their paying customers times and then don’t compensate for any inconvenience due to the emails being sent at 2 in the morning.

✅ Trip Verified | Quick and easy service! Didn’t take bags for the short flight so not sure about that part. Updates throughout the pre boarding process and emails. The most roomy seats as well coming from a former flight attendant.

✅ Trip Verified | I hadn't even heard of Breeze when I booked a non-stop round-trip ticket from Las Vegas to Richmond, Virginia. They had just added this obscure route. No one else offered a direct flight and they were $300 less then a similar flight that included one stop en route. Prior to booking, I checked out the reviews and overall rating, and prepared for late flights and lost luggage—none of which happened. Great value, excellent flight on a new Airbus A220. Excellent crew and in-terminal check-in staff, both in Las Vegas and Richmond. On both ends the flights left on time and arrived ahead of time and the baggage service was fast. Instead of using the terms economy and first-class, they offer: nice, nicer and nicest more inclusive terminology. With Breeze, you have to do everything online and my recommendation would be to first time flyers to set up a real account first (not a guest account) and book the ticket. I booked as a guest then setup a real account, but they can't merge the two accounts. They deleted the guest account, but all of the texts for upgrades took me to the new account which didn't have my trip listed. I'm sure that will resolve itself when I book the next ticket. All communication is via email or online and it takes a day or two to get a response. It was a great flight in both directions.

Not Verified | I have flown Breeze almost exclusively between Charleston and west Chester/White Plains. The outbound from Charleston is a disaster. Always late, always a different reason. Yesterday was 90 minutes late, with different excuses than previous flights. A recent flight was 4 hours late due to crew issues. Yesterday’s flight was at 5:00 Pm, delayed to 6;30, then to 7;30 and then moved back to 5:30. Actually airborne around 7:00PM. Plane was sitting there at 3:00 so no clue why we couldn’t fly on time. This time they used a excuse of thunderstorms in the area! Not sure what weather service they subscribe to. The boarding process is generally every man for himself. I am thrilled to get a warm glass of water. I have 1 return flight to Charleston and then I’m done with them. Perhaps instead of expanding they should solidify their existing routes. I know it’s less expensive, but time is money so don’t waste your time or money with these guys!

✅ Trip Verified | Breeze was excellent! I was able to check in through the website (don't make an account - just enter last name and confirmation number) to download my boarding pass. I bought the Nicer ticket, so a checked bag was already included! My first flight out of New Orleans was delayed due to weather, but the crew was very nice and as soon as we were clear for take off we left and the pilot made up a lot of time in the air. Coming home was just as easy as going. The seats were very spacious, the flight attendants were super polite, and the captain was personable too. Fully plan to fly Breeze again. Great experience and a much better price than the "big" airlines.

Not Verified | Good flight for the price, when I could actually get on the airplane. Reaching someone is impossible. BDL - JAX : Before I even traveled I experiences problems with Breeze Airway. The day before I was to depart, my flight was cancelled in the middle of the night due to "Staff Unavailability." I had to reach out to Breeze via the APP to schedule another flight, which was the next day. My first day's trip was totally wasted. The next day, the flight went without any problems. Airport staff at check in were helpful and polite. JAX - BDL: On my way back, we arrived 2 hours early. However, Breeze Airway arbitrarily decided to depart nearly an hour early than scheduled (I received NO notification of this change). I realized the Breeze Airway baggage check in were not available to check my bags, so I had to rush through security and have someone put my bags under the plane right at the terminal. I'm lucky they had enough basic communication to tell their staff my bag was a last minute addition under the plane, but thanks to zero confirmation my bag was physically handled, I worried my bag was going to be left in JAX during the whole flight. I got my bag, though, no problems. Overall: The only reason I'm giving a 6/10 is the flight itself was adequate, and affordable. Acceptable spacing, and the flight got me where I needed to go safely. However, the sudden changes are a nightmare, making me wonder if I should routinely risk the potential of my travel plans on Breeze Airway's sudden whims? I was NOT happy with the lack of available people at baggage check in, as well as through online, phone, or even at the terminal (until boarding started). I had no phone number to call someone in-person, so much of my plans were just leaps of faith. I sent an email, and days later I receive an automated message which directed me towards a different automated solution. I need a physical person to talk to! Some problems can't be solved by yes or no answers. Advice: 1. Constantly check the status of your flight for sudden changes. 2. Arrive 3 hours early, just incase Breeze arbitrarily decides to change the departure time. 3. Arrive two hours before scheduled flight takeoff to ensure you get your baggage checked in. If you miss check in (you'll know when no one is at the counter and it's within 1 1/2 hours before your flight leaves), just go directly to your terminal and have it checked under the plane right at the terminal. Hope they actually do it. 4. Your only way to contact someone (reliably) is either through email where you'll have to wait, OR at baggage check in/boarding - because other than that, you will notget ahold of anyone at Breeze. It's like they're a ghost, a mirage. 5. If you're using Breeze for a business trip, make sure your flight is at least 2 days before you need to be at your destination. This is just in case Breeze decides to cancel your flight last minute, and you're forced to schedule the next day. Then, hope that second flight actually takes off.

✅ Trip Verified | I was very hesitant to use Breeze after reading the reviews but I had no choice as I had to tend to family across the country. They have nonstop flights to exactly where I needed to go. The first roundtrip was ok. There was a delay and the plane was diverted. They had to switch out for a smaller plane which resulted in a fuel stop. All understandable. Communication was the only complaint but I found all the info I needed on FlightAware. My second roundtrip was flawless. The flight was reasonable in cost, nonstop across country, no delays, fairly new , comfortable and clean aircraft, chargers on the seats, and best of all, the crew was delightful. They go out of their way to make you comfortable andwere very empathetic to all of us. They offered above and beyond the complimentary service. I felt very comfortable on the flight because of them. Not many snack offerings but the amount of money I saved does not warrant the complaint.

✅ Trip Verified | I booked a flight for my 79 year old mother and my teenage grandkids from Southern Oregon to Syracuse NY. It was more cost effective to take a flight from MFR to LAS, spend the night and fly direct the next day. Everything went well until they landed in Syracuse and were told that there luggage was left on the tarmac! That was Friday June 8th. It's now Monday June 12th. Still no luggage. My mother and grandkids had no change of clothes! Finally, they had to go buy new items so that they could change their clothes. You cannot speak to a live person! Someone Finally responded to text messages but are giving pushback on money for a change of clothes. The Breeze ground crew left their luggage. Initially, we were excited to find a cost effective airline to travel across country, but after this, not going to happen.