Breeze Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 252 reviews
3/10
No Skytrax Rating
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1/10

"Changed the date of my flight"

(United States)

Trip Verified | Changed the date of my flight without even asking or warning me. There's no way to add luggage. It keeps telling me it's not possible nobody talks to you. The email people are rude. The text people are rude. I'm inconvenienced I have to take a day off of work. I have to find a way to the airport now because my friend that was taking me to the airport can't take me and I can't just cancel my flight as my daughter's having surgery and I have to be in South Carolina. I will never use this airline ever again nor will I go through Priceline you both are useless and it's against the law for you to change my itinerary without my permission or being compensated for it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Charleston
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"awful lack of communication"

(United States)

Trip Verified | Our 5pm flight was delayed due to mechanical issues. For a couple of hours, the captain gave somewhat frequent updates that a spare plane was coming but delayed due to weather. All understandable. 3-4 hours later, we get a final update that the spare plane had launched and the crew was “going to get some food” in the meantime, then they all left with their luggage. At 9.30pm, we get an email that the flight is delayed until the next day. The lone service rep at the desk would either tell you to “check the app/emails” or just walk away. They refused to communicate anything over the loudspeaker, so fellow passengers were having to yell out updates to each other about new flight times, where to find luggage, etc. We will never fly Breeze again due to this awful lack of communication while leaving us stranded and scrambling 6 hours after our flight time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando, FL to Fayetteville, AR
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"First class was amazing"

(United States)

Trip Verified | First class was amazing. Plane was comfy and clean. It was only $130 total with no extra fees. Included a carry on, checked bag, zone 1 boarding, food and alcohol for free during the flight. I would definitely do it again for the price
AircraftA220
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteProvo to Phoenix
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"not ever fly Breeze again"

(United States)

Not Verified | We have not flown with Breeze before, but was the only option as this was the only direct flight to final destination. With that being said, we will not ever fly Breeze again. My husband booked a trip from Cincinnati to California for a golf trip. Breeze looses my husbands golf clubs and leaves him on “standby” not giving him any additional information on where his luggage/clubs are. Five days into the trip and he still does not have his clubs. Breeze then told him to drive to the nearest (which was two hours away from where he was staying) to pick up his clubs. He arrives at said airport, and they still do not have the clubs. Breeze told him the clubs were not on that flight. They offered to refund him $45 when he was charged over $120 to ship the oversize luggage to his destination. He was still charged $120 for the oversize luggage, but still has not received it. Not only is my husband out the clubs, but has no update on them, and is having to rent clubs daily and bought new golf shoes to accommodate breeze airlines mess up for his trip. This is the worst service we’ve ever received! Lack of empathy and communication does not help the situation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCincinnati to California
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not my preferred seating"

(United States)

Trip Verified | Paid for preferred seating, and they placed us by the toilets, and that was not my preferred seating. When requested a refund, the support chat was very rude, and the in-flight entertainment as advertised was never available on either flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSavannah to New Orleans
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"flight times are also convenient"

(United States)

Trip Verified | Breeze specializes in flights out of secondary markets, like my home airport of Richmond. I would probably fly them just for the direct flights to the west; being able to go directly to Arizona without needing to connect is a gamechanger. The flight times are also convenient as well - unlike JetBlue, which showed its disdain for Richmond by scheduling its (since canceled) flight from Richmond to LA at 9 PM, Breeze schedules its west coast flights so that they leave east coast mid-morning and get back before it's too late at night. But what I really like is that upgrading to their Nicest cabin with a first class seat is very reasonable - maybe $100 each way. The ability to fly nonstop and in comfort makes Breeze a winning proposition. There are some things they could do better - there's no wifi or IFE on the plane, and the flights only run twice a week, so it's not always possible to use Breeze if your schedule doesn't match up. But I hope these are growing pains that they will resolve as they continue to grow and become more successful.
AircraftA220
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRichmond to Phoenix
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Horrible airline"

(United States)

Trip Verified | Horrible airline! Absolutely avoid! I upgraded my ticket to first class because I was checking two bags and the difference between the bag costs and first class for a four hour flight just made sense. Well, I got to the counter and was charged for both bags (additional $100). I was shown a jenky post it to take a picture with a phone number that only offers the option of texting. When you text, you get a response that there's a long wait time for a response. Well, I received a curt response stating that because my initial ticket was not first class (it was an upgrade) that my bags are not included. No apologies - just took bad, so sad. To really rub salt in the wound, we are delayed one hour. This flight on Breeze is my first and last. Absolutely one star customer service to match this one star airline.
Type Of TravellerBusiness
Seat TypeFirst Class
RoutePittsburgh to Santa Ana
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"This is a terrific airline"

(United States)

Not Verified | This is a terrific airline! The low, low price had me wondering but I had a fantastic experience I have flown on many airlines both nationally and inter nationally and this was great!. The check in was fast and the people very friendly. The seats had more leg room than I have had in many years. The under the seat storage was also very roomie probably due to the fact that there are only 2 seats on a side rather than the usual 3 seats wedged in the space. The flight was direct which only took 1 hour and 11 minutes to Long Island, N.Y. rather than the 3-4 hours on other airlines. I paid the small fee to check a large bag and it was worth it. The luggage came out fast after my flight. It's no frills so you have no free drinks or food but come on, for an hour flight at these prices I can do without even though they did sell food and drinks .I would very happily fly Breeze anywhere it goes and will recommend this great airline to everyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNorfolk to Islip
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Disorganized, terrible customer service"

(United States)

Trip Verified | Disorganized, terrible customer service when something goes wrong. I booked two one way flights with this airline since the routes were direct. I upgraded to First Class. The first flight on the way there was a good experience with the exception of an initial delay that was less than 1 hour. The seat in first class was comfortable and service on the flight was good. Things fell apart on the return flight. The flight was delayed three times. The gate was switched to the other end of the airport on the last delay. Issues occurred at the airport where the flight was removed from the status board for some reason. However, the Breeze app listed the new gate but upon arrival to the gate there were no agents in uniform and the gate was advertised for a completely different airline. After 15 min of searching for either a Breeze representative (there were none) or someone working for the airport, the flight was missed. Once I finally found a Breeze representative they offered no realistic solutions. The Breeze agent claimed to have no responsibility for the monitor at the gate advertising a completely different flight with a different airline. I was offered to be booked on a flight several days later to a different destination city that was more than a 6 hour drive from my original booking destination. I was forced to book a new one way ticket from the airport costing close to $500.00 just to get home. Breeze has made no offerings and seems to accept zero responsibility. I highly encourage you to not book with this airline because if something happens good luck getting to your destination or back home. I have always been a huge Delta fan and would highly suggest sticking with a larger commercial airline where they value customer service and will take care to get you to your destination.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteOrange County to Cincinnati
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Not worth the cheap seats"

(United States)

Not Verified | Skip it. 4 Flight delays to depart. Followed by a grounding for maintenance. Delay forced us to book a hotel and not make it to our family at any kind of reasonable time. NOT looking forward to the return flight next week, but I will update you. Not worth the "cheap seats". Fly Frontier or Southwest!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Tulsa
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no