Breeze Airways

Not Verified | I initially booked a direct flight but the flight plan was changed approximately two weeks prior to our departure. The stop in Charleston, SC which was approximately over an hour and caused our flight time to be over 7 hours rather than less than 5 hours as initially planned. My family and I flew from Hartford, CT to Phoenix, AZ on May 31st for my daughter’s graduation and my mother was traveling with a portable oxygen compressor which has a limited charge on the two batteries. The flight staff were very helpful and professional and this complaint doesn’t have anything to do with them. Corporate changed the flight plan after we booked and we paid for a direct flight. The day before our return flight, my mother was hospitalized and the morning of our planned return flight (June 4th), my mother passed away suddenly. I tried to change the flights for myself and cancel my mother’s due to her death but, the app wouldn’t allow me to change or cancel only my mom’s flight and my own. I sent a text to the number that’s stated online but I didn’t hear back from anyone or at least not a human for hours after my text message on June 4th at 10:56am. I finally received a response on June 5th at 6:56pm (Hello Ida our condolences on the loss of your mom). I’m assuming the very nice young lady at the ticket counter forwarded the information about the loss of my mother. I responded with, thank you. Any chance I could get a credit for the flights my mom and I weren’t able to use? And, their response was were sad to hear about your loss and our thoughts are with you. Bereavement credits are not offered, but we hope our low fares allow you to be with your loved ones at this time.

Not Verified | I usually don’t write reviews but because of all the negative reviews for Breeze Airlines, I had to write one. I was very skeptical because of all the bad reviews but a non stop flight is what I wanted and was willing to take the chance. Glad I did. No issues what so ever. Flight was on time, plane was clean. The only negative thing I can think of: I flew regular class, which you only got free water. Had to purchase snacks and drinks. Not a huge deal. Also, there was only 1 flight to choose from. I will definitely fly Breeze Air again.

Not Verified | I booked a round trip flight with Breeze. The morning of my flight, I woke up to multiple emails saying my flight had been delayed 4 hours. I didn't rush to get ready, due to the extra time I had. I was an hour away from the airport and about an hour and a half before my flight I received another message saying my flight was leaving on time. I scheduled my Uber and went to the airport. I tried to check in through the app but was told I couldn't and would need to check in at the counter. Everything I could find on the Breeze app told me to go to Terminal B. My Uber driver said Breeze was normally Terminal A buy took me to B at my request. I got there and found out I did need to walk to Terminal A which was very long with my luggage. When I arrived, they told me I was 15 minutes too early to check in. I waited, checked in and got my boarding pass with no issue but they weren't very friendly. Once I made it to the gate, we were supposed to depart at 4:50. We didn't start boarding until 4:50 and were never given a reason for the delay. When we started boarding, it wasn't the plane we booked. It was much smaller, no first class or extra leg room seating. We just sat wherever we could. The pilot finally came on and told us our plane had been damaged by the ground crew. To apologize, they gave everyone free drinks and snacks. When we landed in Tulsa, we sat at the gate for 20 minutes before being told it was broken and we were moving to a different gate. During my trip, I wanted to add another ticket to my return flight. The ticket was for a child so the app wouldn't let me but it on its own. There is no customer service so I followed the FAQs. It told me how to add a child ticket and I tried to follow the step by step directions but the app didn't do what the FAQs said it would do. Facebook messenger customer service finally told me that I needed to cancel my flight and rebook them together. My ticket don't, not the child's, would double in price. All in all they got me to my destination alive but you definitely get what you pay for.

✅ Trip Verified | This airline is a nightmare. They advertise to be “Tech first” leading with technology. This means no person on the other end of the phone - actually there is NO ONE for customers to call. They actually give you a number to text that NO ONE responds to. And yes, it was the correct number. It prompted me to respond ‘Help’ for assistance. I responded help 6 different times over 4 hours with no response at all. This prompted me to arrive at the airport early. The desk attendant proceeded to tell me that they get priority response which is why I didn’t get a response. So unless you’re already at the airport, forget about getting any assistance. They had a scheduling conflict and delayed my first flight leg to Virginia which would have caused me to miss my connecting Breeze flight on the second leg. I had less than 12hrs notice, and when I got to the airport they refused to hold the connecting flight, said they couldn’t get me on another flight or route that day, and refused to get me on another airline. In fact, they suggested i go to Virginia and get a refund for the rest of the flight. Guess I’m just going to stay in Virginia? Absolutely useless, Incompetent and free of responsibility for messing up your trip. I’m fact, they left me no choice but to cancel my flight and rebook myself with another airline at a loss of hundreds of dollars. They said because I ‘canceled’ I wouldn’t receive any extra points for the inconvenience when they’re the ones that caused this whole situation. I’m never been so displeased with an airline and will never fly with them again or recommend them. Especially if you are planning to be somewhere important. Aside from that, their “tech first” website makes it very difficult to navigate the website if you’re looking for help.

✅ Trip Verified | They have absolutely no customer service and the people they do have at the airports are just awful. Particularly at Hartford. Too busy in their phones to wait on people. I hade a 2 1/2 hr direct flight. I paid for premium so I could check 2 bags. Got to the airport 2 hours early. When I landed. No bags? 2 days later they don’t know where they are as they dont track bags. I will NEVER fly them again. You get what you pay for.

✅ Trip Verified | I was scheduled to fly Breeze on May 30. I tried several times to look at my reservation and also to check in on the day of my flight. Each time I tried to do this I was given an error message that the flight could not be booked. My flight was booked, I had a confirmation, and I used the booking confirmation I was given. I attempted to reach customer service, be advised they do not have a customer service number. I was referred to FB messenger. I tried that; it took forever for someone to get back to me. By that time, I decided to cut my losses and reserve a flight with another airline. Cheap flights are not worth the aggravation I had trying to confirm my flight, check in or cancel. Think carefully before you fly with Breeze.

Not Verified | Really enjoyed our flight home from Charleston to Rhode island aboard Breeze. check in was easy on the phone app. walk up to the desk, showed boarding pass, and attendant printed luggage tags. flight was on time, seats are preselected so no worries about getting split up or sitting somewhere you didnt want to. The A220 is a very comfortable plane.

Not Verified | Worst Airline Experience in 10 Years. We booked a Round Trip flight from RIC to CHS. Could not check in on-line, even with a Confirmation and all relevant information. Had to go to the desk to print a boarding pass. Flight to CHS was relatively smooth. No major complaints. But this AM, trying to return, same problem. Cannot checkin on line - tried a dozen times starting yesterday within the 24 hour window specified by the website. Get to the airport, wait in line at Breeze counter for 35 mins - get to the desk and am told that they can't print my boarding pass because the flight leaves within 45 mins. Yes, 44 mins. Nope, no Boarding Pass. Sorry, you're out of luck. I spend another $300 for a flight on a different "real" airline for later the same day, get my boarding pass within minutes, online, mind you and get thru TSA. I march to the Breeze counter where I'm actually told that I don't need a Boarding Pass. They told me I don't need a Boarding Pass to get thru Security / TSA screening. Since when? And, and if that's the case, wouldn't it have been really helpful for someone at the Check In Desk to mention that to me when it would have mattered instead of saying "Sorry, we can't do anything - like print your boarding pass for you". I found this experience to be one of if not the most infuriating travel experiences in a lifetime (25 years) of mostly decent treatment by airlines, hotels and travel companies. Breeze is worse than any other discount airline you can think of. This will be my one and only Breeze interaction and I Still can't believe that TSA will let anyone in Charleston thru with just a Driver's License. If that's true, I'd suggest not flying out of CHS since apparently, anyone can get to the gates now as long as they have an ID.

✅ Trip Verified | First time trying this airline out from Orlando to Santa Ana California. The Flight was scheduled at 11:30am 05/25/2023. Woke up and saw a txt message from Airline that it’ll be delayed until 12:45pm. Left the house at 9:30, another txt message that it’ll be delayed till 2:30pm. Around 10:30am, one more txt that it will delayed until 4:30pm and it will be on Embraer 190 which will have to land in Tucson for Refuel. From Orlando to Tucson, the AC on the airplane purposely turned off. Everyone feeling like being baked in the oven. It was so hot. After awhile waiting at Tucson for refueled under that hot conditions, Airplane flew awhile and I could feel the AC for a while, Someone has to pay me a lot to go on this MCO to SNA again.

✅ Trip Verified | First, the positive. The flight crew is extremely nice and apologetic about the situation. I booked a 1st class ticket at a great price round trip from John Wayne to Orlando. Both ways, they "downgraded" the aircraft and delayed the flight over 3 hours on the outbound and 6 hours on the inbound. The flight went from a non-stop to a refueling stop in Tulsa. Because of the downgrade the flight was then overbooked and they started bumping people. Sparing you the gory details, Do not fly this airline if you want to get to your destination.