Breeze Airways

Not Verified | Our flight was supposed to be today: 3-16-25, after they had delayed it the previous day. That's not the problem. We could still make plans for and have a great experience. But the next day we checked the app and it said it has been delayed about 2 hours. That is fine, but a little worrisome. The boarding time was now officially set. "5:30pm boarding time." flight leaves at 6... All of a sudden I get texted at 4:15 pm that day from breeze airways saying this exactly: "Flight #8819 to orlando fl is now boarding. Make your way to the gate 5, listen for your zone to be called, and enjoy the flight" naturally my family and I panicked as it was 4:15 and the app had just refreshed and now said "Boarding at 4:50." we had just made it in time to the airport, only to be greeted by breeze airways employee explaining to the 30 people who were in our same shoes that the plane had already left. We were left bamboozled, stopped in our tracks with no flight, essentially all of the flight's customers left in the erie airport entrance stunned. Zero out of ten. Do not fly with Breeze Airways.

✅ Trip Verified | The customer service is extremely hard to get hold of. They don't have a phone number to call. My flight was delayed by conveniently only 2.5 hours because of "weather". However, other flights were not impacted and the weather in the affected area was completely clear. Conveniently, the cutoff for refund is 3 hours so I was not given a refund. Customer service over text was rude and did not answer any of my questions about rebooking/switching flights, but simply repeated "You will not get refunded. Thanks for understanding." Never booking again.

✅ Trip Verified | I’ve recently discovered Breeze Airways. As a loyal Southwest flyer, I was looking for an alternative. I’ve now flown them 2 times in the past month, and I must say each flight has been wonderful, mostly because of the flight attendants. Yesterday I flew from PWM to TPA via Charleston, the flight attendants were, Joanne, Patty & Robin. All were amazing! I’ve grown up in the airline business my entire life, so I can appreciate how to be treated. I’ll certainly make sure I check Breeze flights from now on, and hope these 3 are part of the crew. Thanks again ladies, Breeze Airways is so lucky to have you.

✅ Trip Verified |   Breeze offered an option to bid on an "expanded space" seat, which means they'll block the seat next to you. My flight was long, about 6 hours, so I bid because I thought the extra space would make my flight more comfortable. I received an email saying I won the bid, my credit card was charged, and I was even issued a boarding pass showing I had two seats reserved. So imagine my surprise when somebody came to sit next to me with a boarding pass for the "blocked" middle seat. Breeze did refund me the extra money I paid shortly after takeoff, but I would've preferred having the blocked seat. Nor did the airline apologize; when I complained, they simply noted that for operational reasons they can assign somebody else to the blocked seat. This seems fundamentally dishonest to me; if you're going to offer a bid system to block the seat next to you, and then tell someone they won the bid and collect the money from them, you shouldn't then sell the seat to somebody else. It's unfortunate because I have liked Breeze in the past and they offer some routes from my hometown which other airlines don't serve well, but this incident really made me think less of this airline, and I may hesitate to book them in the future.

Not Verified |  Flight was delayed 2 hours - whatever it happens. All 137 customers arrived on time waiting. 10 minutes before we are set to board, they make an announcement that the pilot has "timed out" and out flight is canceled. The employee who delivered this news could not have been more rude and insensitive ... it was 12:00 at night and many of us were left to figure out what to do on our own because conveniently enough for Breeze, their customer support was down. Next day rescheduled flight, the plane lands at the wrong terminal and we are forced to wait an additional two hours. Never fly this joke of an airline.

✅ Trip Verified | When we checked a bag on the round trip to Orlando, there was no info on the site or after we bought the ticket that we would have to pay for our bags again on the return flight. The site also said we'd have a carryon included, but upon checking in, we were charged 50 for the big bag and 35 for the carryon. Upon checking in to the return flight, the very unfriendly and rude Breeze attendant said that we had to pay 75 for the big bag and 50 for the carryon. The price was more because we didn't add the bags using the app. We didn't know we had to pay for the bags both ways. The seats are horrible, the outlets to charge the phone don't work, no tv and not even water. If we wanted water or any beverage, we had to pay for it.

✅ Trip Verified | We flew from Norfolk to new Orleans on February 23rd on flight mx 351 as a first time customer. Our flight was delayed because of a mechanical issue with their aircraft - their issue. We arrived in New Orleans after the rental car company closed and had to take a lyft / uber to and from the airport to get our rental car the next day which cost me $105.00 out of pocket. All we asked was that Breeze credit our ticket cost for the $105.00. There is no number to call them to explain so all communication is done through text. They claimed our delay did not meet their 1 hour 30 minute threshold by 2 minutes which was not accurate. We were delayed over 1 hour and 40 minutes. They don't get the cost and hassle they caused us and that their customer service response only made it worse. Their email communication during the delay was not complete and their second email late in the game reminded customers if they missed getting to TSA checkpoint by 9:00 pm - our flight was delayed till 11:00 pm - they would still not be able to make the delayed flight. I want to fly with people that care about me and do the right thing when they drop the ball. Breeze Airways are clearly not those people!

✅ Trip Verified | I have flown with Breeze Airways several time I found the flights to be fine plane is newer model with average comfort levels. Pilots are fine with good communication with passengers. Flight attendants are average level of service. The problems are at the beginning and the end of the flights. Desk personnel are rude at best in the Huntsville AL airport, no one is at the desk for up to 45 minutes after a flight. The 4 times that I’ve flown they have all been late anywhere from 30 minutes or up to an hour or more. This 2-day texting back and forth is at a minimum stupid and a waste of time. This is at best a $100.00 bag that should have been fixed or replaced. It’s an easy fix by breeze or about $100 to me and yet I am forced to do this long drawn out review of your airline. Direct flight to Las Vegas I give you a 4 star Comfort, I give you a 3.5 star Cost competitiveness I give you a 1 star no cheaper than Delta, AA or American 1 star Customer service, no star lack of care. This should have been taken care of in 3 days.

Not Verified | Our flight was to arrive in Providence but was rerouted to Bradley in Connecticut due to wind. Totally understandable, however, if you chose not to reschedule flight, Breeze offered up to $150 for car rental, which now they claim they will not pay. Also, damaged luggage, which they won’t cover because they weren’t notified within 60 minutes. And we sat on the runway in Connecticut for 90 minutes. Couldn’t notify them of luggage damage due to now having to rush for rental car. So, we had to rent a car and drive 90 minutes to Providence, with our damaged luggage and they will do nothing. Very POOR! Also, you can not speak to a human. Zero on the Customer Service score. Will avoid flying with them now.

✅ Trip Verified | Breeze staff amazing to check in and fly with but when we had to be rerouted from landing in Richmond to Norfolk Va. The reimbursement form is not user friendly, you can't speak with a person; email answers generated. I will never fly Breeze again. I need customer service when the going gets tough; not emails; texts or just silence You team is amazing human contact).