Breeze Airways

Not Verified | Breeze Airways has a terrible online website. You are never able to talk to a live person. They promise you through emails things like points for canceled flights or long delays, but then they don't provide the points and won't assist in helping you get onto their online programs for points or reimbursement. This company has absolutely no customer relations identity. It is like talking to an AI Bot that just dead ends you when you have an issue. The people at the airport are not there two hours prior to take-off and do not help with any issues you have with the company. This feels like a bubble-gum company. I won't be using them again out of fear that if I ever needed to speak to somebody about a refund for a canceled flight or some financial consideration for a delayed flight, nobody, nobody, nobody picks up.

Not Verified | We had an emergency landing due to an electrical fire/ or smoke in the cockpit that resulted in a 12 hour delay. The airline was not helpful in re-booking flights and chose to refund some guests while not refunding others. The emergency landing was quite scary. I would not feel safe flying this airline again.

✅ Trip Verified | The planes themselves are fine, the fares are reasonable, the in-flight attendants are friendly. But the organizational policies and customer service is poor. I booked a flight with Breeze, and ten hours later needed to cancel the flight because my father was dying. I reached out to their customer service agent and explained the situation. They informed me that I would not be given a credit or a refund, because I did not purchase their flight insurance ("flexible fare"). Instead they gave a flight voucher for 20% of the original cost (and this was only awarded because I cancelled within 24 hours of my purchase). I reached out them after my father's passing (a week later), and explained I would be happy to provide a death certificate and that I could pay for their insurance retroactively if that's really what they needed to cancel my flight and give me a full refund. They refused to work with me, and said I was awarded the proper amount. So to summarize: I booked a flight, my father passed away, I tried to cancel the flight only 10 hours after purchasing, I offered to provide the death certificate, and Breeze would not refund or rebook my flight. There are a lot of words that could be used to describe this interaction. "Greedy", "low-class", "inflexible", and "careless" are a few.

Not Verified | Can't complain about my experience with my flight I noted. It's the Breeze web site ever since. What a mess! Nothing makes sense, I can't find flights. Here's an idea, once I enter my departure location. ONLY list the cities you actually fly to. Also, how about showing the dates that are available? Here's another idea, stop with the bombardment of email with these low fares when you NEVER actually offer any at these low prices? Last Idea, people fly with luggage, people don't fly standing up! Why not just list the actual price of the ticket. Sorry, I lost confidence in this airline - going back to the reliable ones...

Not Verified | Flight to Fort Myers delayed several hours due to a maintenance issue where we just sat on the plane for hours after boarding early. Got in a horrible accident that landed us in the hospital and the airline would not even consider even credit for missing our flight home to Charles bc we were unable to notify them within an hour of flight taking off due to our extenuating circumstances… needless to say, we will not be using this airline in the future!

✅ Trip Verified | The fact of the matter is it is a great price to travel and if all you care about is saving money, you're golden with Breeze. Me personally, I also care about comfort and an amount of respect from your crew. My plane took off at around 11:45 pm from Denver International and is heading toward TF Green in Providence, RI, with plans to arrive at around 6 am EST. My seat, just called extra legroom seat, had plenty of legroom but no under seat storage at all (overall that's okay though because you board with zone 1 and there's still plenty of overhead space). Crew come on and are talking about how we are flying a red eye flight and will make it as comfortable as possible by limiting the overhead announcements to respect sleepers and passing by sleeping people during service. At around 1 am, the crew get on the intercom to try to sell you a credit card for 5 minutes then begin service selling overpriced food and practically yelling for anyone who has their eyes even moderately open if they are interested in service, which I found pretty distasteful and rude to customers. All the while, at least 2 steward/stewardesses hang out up front talking full blast and laughing with no regard for the sleeping people they said fhey would try to be mindful of. I am not saying they should be absolutely silent, but I shouldn't be able to wake up from sleeping because you're cackling at a joke I could make out all the words to from 5 rows back.

Not Verified | Terrible. Canceled our flight twice and refused to refund money back to original payment. They also said they would reimburse $150 per ticket for expenses incurred but said my cost for the air b&b I was unable to use didn’t qualify.

Not Verified | Where to start? No online support! No chat for questions, Online site freeze up. No pricing as advertised. Very difficult to find dates. Flight calendar very unstable and difficult.

Not Verified |   Twice tried to book flights on Breeze, a trip to Calif. in 2023. Flight was cancelled less than two weeks before scheduled departure. Had to scramble to find flights. Second a trip to Orlando on Oct. of 2024. Flight was re scheduled from 6:15am to 4:45pm. This ruined other planned events for that day. Fortunately was able to re book on another airline and salvage my plans. Sadly as excited as I was about trying their Nicest service and new aircraft I don't think I'll be trying Breeze again. Had to select a date that I flew on Breeze. Never got the chance was not an option.

Not Verified | Immediately after booking the flight I realized I had chosen the wrong return date I've spent a month trying to reach a customer service when you click on the link it sends you a text that takes you back to the same page on the website so you're essentially a dog chasing your tail there's no customer service no one to help you. I've been trying to cancel the flight so I can rebook I followed every step I set up an account I tried to link it it is all very difficult actually impossible.