Breeze Airways

Not Verified | Want to know how to lose customers? Run an airline like Breeze does. This airline has zero real Customer Service (as indicated by most honest reviews). Impossible to talk to a real person - impossible! If you try to text or email you will wait way beyond the point where they can help you (plus they aren't very helpful). Their website sucks and raises prices as you are trying to pay for your tickets. When someone finally gets back to you (NOT by voice phone, only text several hrs later), they nicely say that there's nothing they can do and will "report" it to management -- Ha, Ha, Ha. We took a flight from LAS-BDL scheduled from 2:00PM pst- 10:00PM est. Actual time -7:30PM - 3:08 AM - gee, that was VERY convenient, wasn't it. And for that inconvenience, they offered $50 to be used on another flight. I just cancelled 2 tickets for my sister ($500 value) and switched them to another airline which might take longer (maybe not with Breeze's NOT ONTIME reputation). As consumers, we can vote with our $$$ and not reward business's that are poorly run and don't understand CUSTOMER SERVICE. You've been WARNED!!!!

Not Verified | Plane looked new. We booked the nicest seats (their business class) and my wife's seat foot recliner was broken and they didn't offer wifi on the trip. These were 2 reasons why we booked these seats and paid extra. They didn't even offer us a drink when we initially boarded. They didn't offer to move our seats, even though there were open seats available. There was no in flight entertainment, as well. Not sure if we will fly this airline again.

✅ Trip Verified | Breeze Airways has horrible customer service. I gate checked a stroller on a flight from CHS to SFO and they lost it. I filed a claim and heard no updates on its location or a timeline for its return. I had to buy a replacement as I had no confidence it would ever be returned. I have a 4 month old and this was my only stroller. You need a stroller with a 4 month old. I eventually got a call from the Airport police department saying the stroller had been left with lost and found. My family had to disrupt their whole day to go claim the stroller from the police department. Breeze has done nothing to address the situation. They did not return the stroller to me (the police did that), they never updated me on the status of the stroller, and they now refuse to pay for the new stroller I purchased. Breeze Airways has barely any customer service to speak of. There is a text line that replies once a week or so and that is it. There is no phone number to call, no online chat, nothing. There is no way to speak to a manager or get any additional help with problems. I will never fly them again and strongly recommend no one else fly them either. You will be completely on your own if you have issues.

Not Verified | A month ago, I used Breeze to fly from SFO to RIC due to a death in the family. Plane arrives late and they announce that a mechanical issue was found with a door on the nosecone. Said it was 1/10" out of spec and blah blah. One hour became four and they kept stringing us along until they rescheduled the flight for 1PM the next day, which was 28 hours after I'd arrived at SFO. They didn't cancel the flight, which would entitle passengers to some remediation. I ended up booking a flight with Delta and left the same day, just 12 hours later than originally scheduled. I submitted reimbursement requests as directed, but Breeze never followed up. Not a good experience. On 9/8, we departed from SFO to RIC. I'd booked this flight in March, so I didn't have an option to cancel it without penalty after my last horrible experience. We had a slightly late departure but everything seemed OK. About one or two hours into the flight, a fight broke out. Some person went feral and attacked 2 of the flight attendants and needed three flight attendants and at least two passengers to be subdued. So pilot gets on the radio and says "by FAA regulations, we're required to land for the safety of our staff etc" which was fine. Nobody deserves to be treated that way and the flight crew were completely professional despite what they'd just gone through. However, Breeze stranded everyone at XNA (Bentonville, AR). They said they didn't have the ability to take off again and announced that the next flight out of XNA would not be until 1:30PM tomorrow, delaying our arrival by a day. No assistance with ground transportation, booking hotel rooms, or even up to date information. The Breeze employees at XNA shrugged it off as "well, it's a budget airline" and "submit your reimbursement requests online." For those who aren't familiar with XNA, it's a tiny airport that makes RIC and ORF look huge. Departing flights are extremely limited and therefore pricey to book with no advanced notice. It's also extremely rural, so getting to and from the airport by Uber or Lyft is expensive. We ended up renting a car because it cost less than a round trip on Uber and were lucky to find a hotel room that's 30 minutes away from the airport because the situation quickly deteriorated to "every man for himself." For the uninitiated, Breeze has a portal where you submit reimbursement requests (name, flight details, photos of receipts, etc.). Once you've done so, there's no confirmation or way to track your submission, and they don't follow up. So Breeze might say they'll reimburse you for $150 per person in expenses, but there's no way to hold them to their word.

Not Verified | We read many bad reviews about Breeze. Surprisingly it was a very smooth and safe flight. We sat in the “nicest” section, first row and had a lot of room and the seats were very comfortable. Although for take off and landing we had to put our personal bags in the overhead bins. It was one of the best flights we’ve had. One downside is that there is no Wi-Fi or tv on the planes but overall great flight and would fly again.

Not Verified | The airline has no customer service support. On a nonstop flight from California to Florida they provide little or no snacks unless you buy them. Their are not consistent with time. They were late leaving California then on my return flight from Florida to California they left thirty five minutes before time leaving me stranded at the airport where I had to book another flight because they only had one flight heading to California for the entire day. Horrible experience, I will not recommend this airline to anyone.

Not Verified | We traveled with my 92 year old mother-in-law for a return flight home from a family reunion. She required a wheelchair from the gate to the baggage claim. We had to wait for a wheelchair to become available which was understandable. We volunteered to push the wheelchair to baggage claim because they were short staffed, also understandable. When we arrived at the carousel, another woman in a wheelchair from our flight took off her luggage. We waited for our luggage to come around, but there was no luggage left on the carousel. We asked security what to do and they said go to the Breeze ticket counter, but the employee who was walking out the door ignored me when I asked about the missing luggage and walked out of the airport. I tried to contact Breeze, but the only way to reach them was by text. No customer service phone number. Ifinally received an answer to my text the next day and they said the luggage was unclaimed at the airport and we needed to pick it up. The airport is 2 hours from home and they refused to mail it back because it was not their fault. A supervisor when I asked to speak to one said the same thing. Done with this airline.

✅ Trip Verified | The whole experience has been pretty awful. First off our flight got delayed 2 hours for seemingly no reason. My wife and I checked out bags together and got on the flight no problem. Staff was friendly enough, plane was clean, but these are no the reasons I'm leaving a poor review. We had a 2 hour direct flight from Portland, ME to Norfolk, VA. We were the last flight out of Portland Maine and somehow my suitcase did not arrive. (My wife's luggage arrived no problem). I'm a very patient guy and can go with the flow so this didn't bother me too much, things happen right? However; where I am getting very annoyed is the inability to deal with customer service. We created a claim with the fellow at baggage claim, he assured us someone would be reaching out to us, we have heard nothing. We have checked in with automated chat which is 100% impossible to get a human on the line. They describe the process as being customer centric and they don't have humans so they can provide cheaper prices for flights. While this may be true about cheaper flights, it is absolutely doing all of their customers a disservice. We keep getting the same automated response asking me to describe the bag which we have done several times. 50% of the time it seems we are getting no response at all. My luggage is gone, I have no idea how to even begin to create a solution for this. I will never fly another airline that has this "non-human" component to it again. This has made my trip very difficult and I see no solution in sight. I am very persistent and will continue to push until I find a solution no matter how difficult this journey is. However; save your self the headache and fly another airline, Breeze Airways get a huge FAIL on this one.

✅ Trip Verified | Massive delays for no reason they don't not care. Customer service unempathetic which is why they use a email or text function rather than the customer service line. On average was delayed for 4 to 5 hours both ways. I wouldn't sit for long is playing unless they gave it for free

Not Verified | This was the first time I had flown on a no frills airline and it was a very good experience. When I booked the flight, they only had one option for departure time. I am in my 70s and leaving RDU at 9:20pm is pretty late and leaving BDL at 7am is pretty early but, I will do it again, if necessary. It looks like they have added a Sunday afternoon flight from RDU now. All the employees were very pleasant and helpful when asked. I was very happy with the money I saved and everything about my trip with Breeze.