Breeze Airways

✅ Trip Verified | This is by far the worst airline I have ever used and it is not even close. I have flown this airline for about two years solely because it gets me to where I need to go without a layover. However, I have recently decided that I would rather have a layover than fly with this airline. Not one of my flights over the years has ever been on time (or even close to on time). None of the staff ever knows what is happening and are basically completely useless. The app is God awful. They constantly have problems updating delays, and sometimes even say your flight has been moved up when it has in fact been delayed further. The communication has become increasingly poor, and they no longer send any texts or emails to indicate delays or cancellations. You know and airline sucks when they start having to refund you in airline points instead of money. Do not fly this airline.

✅ Trip Verified | My flight from RIC to SFO has been delayed 4 1/2 hours. This is a ridiculously unprofessional situation for this airline. This is my first time flying Breeze. I am a frequent flyer, A-List Preferred with Southwest, and I will never take Breeze again. They are mismanaged, incompetent and a complete waste of time and money

Do not use this airline! They flew me from Provo/Salt Lake to John Wayne/Orange County CA and was supposed to continue onto Orlando then said that the crew did not have the hours to fly us to Orlando (which now that I want reimbursement have said it was due to weather) I had to get an Uber to LAX and fly to Orlando (for my brother’s wedding) on a reputable airline. Then because it wasn’t far enough away to cancel and book with a reputable airline I had to use my return ticket with them (you have to cancel before 2 weeks). I guess I should be glad the didn’t leave me in CA again even though we had to stop there. The flight was almost 12 hours late and to finish the worst airline experience of my life, my golf clubs did not come out. The only breeze employee at the airport took my ticket stub said he would get it put in the computer because he didn’t have access at 3:00am and suggested that if I need my golf clubs before they either find them or reimburse me I could rent some at the coarse. Like I can rent custom clubs! Also, try finding a person to get customer support from Breeze! It’s a joke! I finally got a text answered but we’ll see if jumping through their hoops is going to help.

✅ Trip Verified | I had a very pleasant experience with Breeze airways. I didn’t have high expectations, as it is a low budget airline. Other than a slight delay in departure, the staff was tremendously friendly and prompt, the plane was clean and modern, and the other passengers were mostly elderly people that followed the rules and kept to themselves. Yes you must pay for drinks or an extra checked bag, but it was still very affordable and totally worth it for me. Granted, I wouldn’t choose to fly this airline long distance, but for a short trip between two good airports, I don’t see an issue with it. In fact, because they are a smaller airline, the lines at the checkin counter and gate are very small, adding an unforeseen bonus. I want to leave this review so that people don’t only see the disgruntled complaints and know that breeze can offer great service as well.

✅ Trip Verified | I won't give Breeze Airways the chance to do it again. Outbound flight delayed 4 1/2 hours. Return flight delayed 2 hours, which must be the norm for Breeze, since this delay did not meet the threshold for empty apologies from the pilot, as with the first leg of this atrocious experience. Breeze touts itself on its website as the company's "mission is to save you time and money. That’s why you won’t find a call center phone number on this site but you will find plenty of other ways to get answers and reach us quickly and efficiently" In reality, there is no way to reach Breeze "quickly and efficiently". Forget the fact that the majority of passengers on my route were seniors (many who are uncomfortable with the only option to communicate being online, instead of through telephones), the response time from Breeze should be unacceptable to the company which claims its mission is to save time and money for passengers. It took 90 minutes to get a response from Breeze's SMS text center. Worse, the response was created by artificial intelligence, and, it did not address my problem. For the amount of stress that this single trip caused -- not only for me and my travel partner, but for my family who waited to pick me up - and then drop me off at the airport, checking their phones constantly for the latest Breeze updates that were inaccurate. I'd have nobody to blame but myself if I chose to fly this airline again.

Not Verified | This is the second time flying this airline and have had nothing but issues first time a day delay and today supposedly the plane can in to fast and needs to be inspected. I will never fly this airline again.

✅ Trip Verified | I frequently fly for business and am currently on a business trip. I flew to Orlando from Salt Lake City on Southwest Airlines and booked with Breeze airlines on my return due to the low cost and direct flight to Arkansas where I also have clients. I paid for the 'Nicer' Ticket which allows for a personal item/carry-on/and checked bag and was seated in their 'extra legroom' section at the front of the plane. While our flight was almost 2 hours late on arrival. There was an electronic issue with the plane that caused difficulty at both gates as the airbridge could not communicate with the plane and added additional time on the plane at each gate. Upon arrival at the baggage claim checked bag customers waited almost an hour for bags. At which point one of the passengers were able to locate a Breeze gate agent and learned that all of our checked bags had been delivered to SNA instead of XNA. The airline didn't even have the courtesy of letting any of us know about the issue. Passengers were informing others of what was going on. No announcement. As we all proceeded to the gate agent we were asked to write our name and email on a scrap piece of paper that the gate agent was literally ripping up for each of us. We were told they would reach out as soon as they knew anything. I was traveling back to Arkansas with friends and we all woke up to emails with a bag claim number and a phone number we could text for updates. The website has no customer service number and you can ONLY contact Breeze via email, text, or Facebook Messenger. I have done ALL 3. While their website reports to have a customer forward/technical customer service team I have been dealing with BOTS all day. I finally received a curt response via Facebook messenger that told me they were aware of the issue and doing their best. When I responded with a request for a status update and how they planned on compensating me for my troubles and having to replace the items in my bag I got no response. After not receiving any response via text message I again asked for a status update and compensation ... no response until this evening when I was contacted by the same person who messaged me on Facebook. I was told there is no compensation other than my baggage fee as I am at my home airport and to be patient they are dealing with 78 misplaced bags. I explained I am NOT at my home airport. I am here to visit clients and have NONE of my clothing or toiletries etc. I was responded to with a pre-typed response telling me they would consider reimbursing reasonable items and a link that i need to send receipts that are fully itemized with store name and date of purchase. If i purchase more items I am going to need to also purchase a larger suitcase to carry the additional items home and pay for my additional luggage. My initial response from Breeze said our bag return would be based on their flight schedule. The next flight from MCO to XNA is Friday. Does that mean I am here all week with none of my items. Needless to say I will not be flying on Breeze ever again. The lack of customer service is beyond ridiculous!

Not Verified | This experience has been an absolute nightmare. Flying back from Orlando to Fayetteville, they did not tell anyone that they loaded everyone's luggage on the wrong plane and that it was in California. Once in Fayetteville, everyone with a checked bag waiting at baggage claim for 45 minutes before being told that our luggage was in California. They have no idea when I will get my luggage back due to their "limited flight schedule" and they will not reimburse me for any of the necessities I bought since "I am home so I shouldn't need anything.' I will likely be without my luggage for several days and all they were able to give me was a refund for my bag and $25. As if that would even cover 1% of what was in my suitcase. I do not recommend this airline and will never fly with them again.

Not Verified | Total nightmare. Flight from Providence to Charleston was "delayed" due to a hydraulic malfunction signal being given to the Aircraft aAfter we were all boarded. Next de-plane for about an hour until we get this fixed we will update you every 15 minutes. 5 hours later, sorry people we could not get it fixed we rescheduled your flight for 10am tomorrow morning. This was at Midnight! So now we have to find Hotel and a way to get back and forth which they say on their website they will reimburse you $125 for your room. They should pay the receipt which was considerably more. They pay you back in "Breeze Points" which means you have to roll the dice again to get your money back at a future date. Very disappointing.

✅ Trip Verified | Breeze is an interesting new airline with pros and cons. Pros - quick getting on plane and sitting down, a few empty seats, very fast getting luggage back to you Cons - You have to pay extra for any seat you choose. The low cost price they originally show you is a scam. There is no other way to describe it. In addition, my sister purchased an extra leg room seat for $100 more on the same flight. Here's the twist - every single seat was exactly the same. There was no extra legroom. My personal tray table was broken and hung sideways (that was a first for any plane I've been on). There are no complimentary drinks other than water. It also did not help that the last person who got on the plane was clearly drunk. The staff should never have let him on the flight. They were clearly not trained to deal with this situation. He ended up throwing up all over the girl behind us. This was quite the flight.