Batik Air

✅ Trip Verified | Jakarta (Halim Perdanakusuma) to Yogyakarta. It was a Monday morning flight, so it wasn't crowded both at the check-in queue and the boarding room. I got a little high price compared to another airlines in the same route. But it is no problem. Batik Air gives enough legroom, except if you are more than 180 cm tall. And they give you a little snack (some bread), and a bottle of 330 ml mineral water. I think the service is okay. Unfortunately, the IFE in this flight was inactive. But I don't care about IFE as long as it is a less-than-two-hour flight.

✅ Trip Verified | Denpasar to Perth. My friend and I flew with Batik Air from Perth (Dec 29, 17) to Bali return (9 Jan 18). The service going to Bali was dreadful. There were two stewards and consequently it took over two hours to get a meal (they only had one choice as they had run out of the second choice.) It was a tiny pile of spaghetti with three thumb size “meatballs” on top. Nothing else! It was 6pm when we left Perth. We asked for a cup of tea but they had ‘run out’ of milk. There were screens but we were not offered headsets! On our return flight, my friends suitcase had the zip ripped out when it was going through the X-ray machine in Bali and after much confusion and no solution from the staff at Batik Air in Bali, we had to carry it onto the aircraft and put it in the luggage compartment inside the plane. They confiscated all her toiletries because you are not allowed oversized creams etc inside the plane. This mishap caused the plane to leave about 30 minutes late. The steward made no attempt to show us where to sit so we just sat where there were empty seats. Once again, there were only two stewards (although on this flight the plane was not full). There was no safety demonstration from the staff and no checking of seat belts, upright seats or ensuring bags were secure. It was freezing and when I asked for a blanket, I was told they were only available to Business Class passengers, however after I insisted, she relented and gave me one. The food was once again, disgusting, and again, they had run out of milk. I asked for coke and when I took a sip, it was hot!! This from an airline that boasts ‘full service’ and for tickets we payed $700+ each for. I will never travel with Batik Air again and would never recommend them.

✅ Trip Verified | Bali to Perth. My flight was OD on friday 29th December 20.40pm. I was very disappointed with the service and the way your crew even thought about looking after the pasengers. We were being taxied out when we hit a bump and was told we had a technical problem. After sitting in the plane for just under an hour we were on the way. On the runway we went back because of technical problem. This is OK I have no problem with this, as we were unloaded and taken back to the waiting room is where your staff were shocking and I was disgusted how we were treated. You took our water when we left and when we asked for some you told us there is a shop go and buy some. Most of us only had Australian and only took credit cards. went up stairs to change but they were closed. After 2 hours I asked if we were on your plane would I be aloud to have water. After many complaints we got a little water and a couple of biscuits. After another 2 hours they take us to a hotel so after sitting there for over 5 hours they finally decided to make a decision. We waited for another hour because there were no busses. After another hour we got to the hotel which was full now we had to go to another hotel this 4 am and they were going to pick us up at 7am.

✅ Trip Verified | Jakarta to Singapore. While Batik Air is ontime and have comfortable seating with video on demand entertainment system, the staff on the ground seems to be quite careless when handling my luggage (see photo) as my luggage tag card and luggage shell is broken.

✅ Trip Verified | Denpasar to Perth. This is the second time that I have flown with Batik Air, and I am more than happy with the service. The aircraft was reasonably empty as I was flying on New Years Eve, however I commend comfort levels of their 737-900ER. The flight was very smooth, and we arrived into Perth early. Staff were all pleasant and very well presented. My fiancé has also flown Batik Air a number of times, and has also given her approval.

✅ Trip Verified | Flew Jakarta to Surabaya. I arrived at Jakarta Soekarno Hatta terminal 1C early to try and avoid the lines, I ended up lining up in a line that wasn't even attended and no one had the decency to let me know that I was lining up at the wrong counter, there was no sign! I had to ask the check-in worker on the other side and she told me "that one isn't even occupied". I asked for a window seat and was lucky to get one. I headed to the boarding gate and boarded the aircraft. We boarded using bus and stairs, the flight attendant happily welcomed me. I got to my seat and we took off on time, soon meal service commenced and we were handed the snack bag with water, inside the snack bag was Spaghetti meatballs with pizza which surprised me because it was only a 1 hour and 30 minute flight. I finished my water and requested for more water but the flight attendant said "sorry, there isn't any left". 5 minutes later the Flight Attendant came with a bottle of water and said "here you go". I was amazed that she remembered. We landed at Surabaya Juanda international airport on time. I was pretty happy about how a small Indonesian airline has such amazing services, I would definitely recommend flying Batik air. Keep up the good work!

✅ Trip Verified | Flew Batik Air from Sorong to Jakarta on November 23rd. The flight took off on time and landed in Jakarta on schedule. The business class seats are comfortable, however there is very limited services onboard. however the cabin crew were helpful. Baggage arrived within 15 minutes of landing. Overall not too bad a service.

✅ Verified Review | Jakarta to Surabaya. Flew with Batik Air in the peak of holiday traffic. Taking 20 minutes for check in, but I can accept that due to holiday season. Because this is a short distance flying - the meal is only bread and water. The bread is very dry, and have no desire to eat that. The IFE is good but the choice is limited - the seat is quite good. Smooth take off and landing.

✅ Verified Review | Flew Jakarta to Batam with Batik Air in Business Class. I'm was the only passenger in business class on this flight. They use Terminal 1 Soekarna Hatta to check in - but business class passengers get a small lounge in Terminal 1 C for Batik Business Class only. The flight was good. Take off was smooth, but landing was not due to bad weather in Hang Nadim Batam. The flight attendant was attentive since I was the only one in the business cabin. The meal they served was good, but a little bit salty for me. Overall its good - their price for business class is very competitive.

✅ Verified Review | Flew Jakarta to Semarang on ID6352, operated by a brand new A320. Ground service started out well, boarding was announced nearly ten minutes early - remarkable in the midst of busy CGK operations at 7pm. The flight itself, though, was unremarkable. Crew were okay - they get their job done well, but didn't seem polished. Sitting in the very last row of the A320, the seat had no recline, although pitch was perfectly acceptable for a short flight - 31 inches. However, what stood out was the IFE - or the lack thereof - which were offered on older aircraft but not this one. However, the return flight, ID6341, on a BSI-equipped 737, was a completely different story. We pushed back fifteen minutes before our scheduled departure time. Pitch was impressive for a 737, at 32 inches, giving enough legroom to stretch out all the way. The seat remained largely the same as on the departure flight, leather-clad, good, but not great. IFE was offered this time on a high-resolutiion 9 inch screen, although the screen flickered occasionally throughout the flight. However, the crew especially shone on this flight - they approached those of the world's most prestigious airlines, being professional, attentive and friendly. Meals on both flights were the exact same - a piece of bread - just adequate for a shorthaul hop. Overall, two satisfying experiences, after which I will strongly consider them for future domestic flights within Indonesia.