Batik Air

✅ Trip Verified | I had an extremely disappointing experience with this airline. I took a connecting flight from Singapore to Malaysia and then to Kathmandu. Before checking in my baggage, I explicitly emphasized to the counter staff that I did not want to experience any baggage delays. They assured me there would be no issues. After reaching Malaysia, I boarded the next plane to Kathmandu and reconfirmed with the airline staff that my baggage was being transferred. Again, I was assured everything was in order. Upon arriving in Kathmandu, my bag was nowhere to be found. I waited for hours at the conveyor belt, only to realize my baggage was left behind. What made this worse was the airline's complete lack of effort to contact me. There was no way to reach their customer service—extremely unprofessional and unhelpful. My bag arrived two days later, but I was not informed of the time or flight details. I had to personally seek help from the staff at Kathmandu Airport to locate it. Adding insult to injury, the airline offered me a mere 50 Ringgit as compensation for the inconvenience. Due to this delay, I had to cancel my planned transportation and trek to Everest Base Camp, incurring additional expenses and wasting precious time. When I emailed the airline requesting reimbursement, they simply ignored my messages—further showcasing their unprofessionalism. Additionally, even before boarding in Singapore, the ground staff were rude and unprofessional toward passengers. This airline has demonstrated a consistent lack of care, professionalism, and customer service. I would not recommend this airline to anyone. Take this airline only if you’re willing to risk ruining your trip. I will be lodging a formal complaint.

Not Verified | As expats from Australia living in south east Asia, we often fly with low budget airlines, we often fly through Malaysia etc. Every other airline we have flown with, there has been no problem, even when there have been delays, cancellation, etc. there has always been ample support and respect. With Batik air we have experienced the total opposite. The lack of care for their constant delays is appalling. Reading through these reviews, they are more likely to be delayed than to be on time. Unless you are using batik air to fly to a single destination with no stop overs, and you don’t mind what time you arrive or depart, I would never ever book with them. Our delayed flight occurred 2 days in a row, incurring over $1000 in change of flights cost. It is more safe to spend extra money on airlines that have policies to ensure they support you. Batik air should be an absolute last resort. Do not waste your time. You will be disappointed. And if you’re not, you’re one of the lucky ones, not normal.

✅ Trip Verified | Flight delayed by about 100 minutes, no info received from carrier via email prior to departure. I could have stayed in bed for another 1.5h! Flight status function on airline website not working, shows flight as punctual. Flight itself nothing to shout about. Due to the non existing communication from the airline, not recommended!

✅ Trip Verified | New aircraft, B737-8Max. Better business class seats as compared to the old 737-8. Check in at Perth was curt and unfriendly. Boarding processes was good. FA's were attentive and responsive. Food was terrible, basically economy class food on a tray. They actually have IFE that works albeit extremely limited content. Ground staff at KLIA were good and overall I cannot complain about this flight apart from the food. It was a Business promo ticket so no lounge access. It really is a budget airline cutting costs at every opportunity.

✅ Trip Verified | Business class on a low-cost hybrid airline. Overnight flight. Boarding call was a mess. Seats are terrible, old and dated and the recline controls don't work properly. No IFE despite there being huge screens. Batik does not update their website and it's hard to manage your booking but easy to add on services like food etc. The app doesn't work so you can't check in and have your boarding pass on your phone. The attendants were pleasant and proactive, even offering me wine at 4am! The food was terrible, basically an economy class meal served in some china. I guess you get what you pay for. But I have to say the flight was on time and uneventful.

✅ Trip Verified | Terrible, from not being able to check in online to the flights takeoff and landing. We waited 25 minutes in 30+ degree weather on the tarmac with no shade for a bus to take us to the terminal where we still had to wait another 30 minutes for our bags. If you have another alternative to fly with I would suggest you use it. Cabin crew were decent and cabin was clean.

Not Verified | In July this year, I booked family flight tickets from Canberra to Bali on Batik airlines for 13th December 2024. I just received a call (27th Sep) from Webjet informing me that the service is cancelled - Webjet knew about the change since 13th Aug, but decided to call me up today. On checking with local Australia Batik airlines contact number, I found that since last month no flights are operating between Canberra to Bali and they have no plans to resume this service in near future. I read newspaper articles stating that flights from Canberra to Bali were reduced from 3 to 2 flights per week, but have not found any information that all flights have been stopped. We booked tickets in July hoping to get a cheaper fare. I now have to book tickets again at a much higher fare, and Batik is only offering a refund, they do not give replacement flights from Canberra to Bali. We all expect airlines to be more transparent and help people in these tough times where every person is feeling the stress of cost of living pressures.

✅ Trip Verified | No respect for customers. My flight took off without warning 30 minutes before the announced departure time on 09/10/2024. No refunds and no help from staff. First and last time I choose this low quality company! Aucun respect pour les clients. Mon vol a décollé sans avertissement 30 minutes avant l’heure de départ annoncée en ce 10/09/2024. Aucun remboursement et aucune aide de la part du personnel. . Première et dernière fois que je choisis cette compagnie low quality !

✅ Trip Verified | Worst flying experience ever, the food was absolutely atrocious, drinks served were minimal - just red wine, Carlsberg beer and vodka available, no comfort pack (eyeshades and earplugs), seat recliner and foot extensions did not work (pic of seat controls attached), no inflight entertainment. The food was bland and inedible, no butter with the bun - (which supposedly had custard inside!), dessert was something brown which tasted horrible. The business class on this airline is seriously below what anyone would expect for the price charged.

✅ Trip Verified |   Simple 45-minute hop from Singapore to Malaysia, in a new and modern Boeing 737 MAX 8. Seats were new and upholstered in a pleasing light-coffee-brown colour with a headrest. Legroom was fairly generous for a Low-Cost Carrier and looked to be comfortable for flights of up to 4-5 hours, definitely more comfortable than what AirAsia/Scoot were providing. Meals and beverages were for purchase, the cabin crew provided complimentary water. IFE screens were turned off. Despite the take-off time being delayed by close to half an hour, that was due to orders from ATC given that the weather was storming at that moment, and the crew made up for it as much as they could, eventually reducing the deficit to ten minutes.