Batik Air

✅ Trip Verified |  Batik Air customer service is virtually non-existent. The staff appeared indifferent and unresponsive to my needs and concerns. They provide last-minute information regarding flight delays, causing unnecessary inconvenience. The in-flight services do not offer good value for money. The quality of food and amenities provided does not justify the cost,

Not Verified | The aircraft was dirty and unkempt. Holes in the carpet upon entry into the aircraft. The seats felt unclean. The request for an aisle seat due to my senior age was ignored. The food was well below par and almost unpalatable, with most menu choices unavailable. I do not expect high-class provisions in the Economy class but I do expect basic cleanliness and a meal paid for during the flight that doesn't taste like last week's afterthought. On a lighter note, the cabin crew were polite and friendly. I harbour no ill will towards them as they are not responsible for the condition of the aircraft or the poor quality of the food. Management should be ashamed.

✅ Trip Verified | Flight ticket includes a mandatory 20kg of checked baggage that costs cheaper than other LC carrier (Air Asia) 's buy-in offer. Leg room is OK, very comfortable. Access to gates in the KLIA 1 Main terminal (instead of the Concourse terminal) which is excellent to board the plane after immigration and to also quickly get to immigration after landing (you can walk straight to Immigration within 10 minutes after leaving the plane). Expect delays or rescheduling to happen. My first leg was rescheduled to be 1 hour later, but good thing is the airline informed almost a month in advance. Ground service was not consistent - my 1st leg to Hanoi was great but on the 2nd leg back to KL, the ground staff at NIA kept checking my backpack and complained that I would exceed my carry-on limit. I had to put my pack on checked and carried my laptop throughout the journey, and at the same time I was seeing many other passengers carrying their backpacks like nothing. I guess it's a thing for LCC that you'd get randomly targeted for bag-check 2. Food and drink has to be purchased which is expected for LCC however they're still quite pricey. 10% price drop could make purchasing much more sensible. My second leg back to KL was the first time ever I flew Boeing 737 MAX. I was feeling unease during take-off, but then it all went fine after that. Treat this airline as one of the better LCC options with checked baggage included. Solo/budget travel recommended only, or you have to go doing personal thing carrying many personal items (like I did). Don't choose this for leisure travel.

✅ Trip Verified | My luggage was damaged by Batik Air and I reported in Sydney terminal, they have send me an email address to contact. I have sent several email no reply, I called customer service no reply. Food service only snack, no main course you need to purchase the main course. No cold water only lukewarm water. I will never travel this airline again.

✅ Trip Verified | Terrible. Delays galore. Hours of delays. No explanation, no apologies. Please avoid this airline at all cost.

✅ Trip Verified | They changed our flight over 6 times with no apologies or offers of any compensation. Every flight we took was delayed by at least 30 mins sometimes hours. There was no communication from their ground staff around change of gates or delays. Their subsequent replies and responses to our complaints via your post flight customer service were disgraceful & empty. I will never fly with them again.

Not Verified | No complaints here. Friendly and helpful service. Nice food was only $7aud and one free Water halfway through the flight - which was on time. I would travel with them again - better than Jetstar.

✅ Trip Verified | We booked with Turkish Airlines From Birmingham to Perth via Istanbul and Kuala Lumpur. The last flight was changed to Batik Air, Turkish Airlines was who we paid the fare to but they have passed the buck. Customer service does not exist On arrival in Perth our two bags were missing for 5 days. A year later we are still trying to receive compensation for £202.71 for the clothes etc. we had to buy until our baggage turned up. Over 80 Emails and phone calls they have not produced a penny. Planes are old and dirty no entertainment payment has to be made for food and drink.

Not Verified | A truly appalling airline to say the least. In all my years of flying international with many airlines I have never experienced such a ridiculous sorry excuse of an airline. Upon boarding the aircraft, the air smelt like stale garlic noodles. An 11 hour flight (split in 2, Adelaide to Bali then Bali to Bangkok) I was served a complimentary 250ml water in a plastic juice like cup, fit for a 3 year old and a miniature bun that tasted like cardboard. Onboard meal from Adelaide to Bali was provided at a cost to the passenger. From Bali to Bangkok the same complimentary water and bun provided with nothing else ! No onboard entertainment provided. I am appalled that this airline has the right to fly with such below average service. The experience was disgraceful and poor and did not match the price they charged for their tickets.

✅ Trip Verified | If you have another choice, you should just look for another airline. Instead of wasting time just waiting for a mistake made by the airline and must be borne by the passengers. From Jakarta to KUL delay until 3hours.