Batik Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 99 reviews
5/10
3 star Skytrax Rating
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1/10

"no access to lounges in Jakarta"

(Malaysia)

Trip Verified | The Business class passenger has no access to lounges in Jakarta for international flights. So they have to wait like the rest of the economy class passengers. The flight was delayed by 1 and half hours and no announcement was made. We only got to know when we went to the staff to inquire. There is no way in hell you can manage your booking online, so once you booked and paid you are at the mercy of their Customer Service which doesn't care.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJakarta to Kuala Lumpur
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(Indonesia)

Trip Verified | Worst airline ever. The website doesn’t work properly, manage booking or check in or change bag allowance. Planes are never on time. They’re too cheap to pay for the airbridge, so you have to board via bus. When I arrived at my destination all of my clothes inside suitcase are soaking wet. So they must’ve left my luggage in a huge puddle for quite a long time in order for that to happen. Baggage takes forever to come out. The food is terrible. And there are no monitors in the back of the seats for entertainment. It’s not worth saving the money to fly on this airline.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Denpasar
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a terrible experience"

(Australia)

Trip Verified | The worst airline to travel. The staff at airport, especially Amritsar airport the staff don't know any rules for traveling to a country and try to educate others needlessly. I didn't understand their policies, even food was requested on my ticket but i didn't get any food in a long flight. The attendants only served water in small glasses and left the person if he/she was asleep. No entertainment source used while flying. Overall, a terrible experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmritsar to Perth via Kuala Lumpur
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"worst airline I've ever used"

(Czech Republic)

Not Verified | The worst airline I've ever used. Staff have problem with everything, what the passengers need. Once food is in the price of ticket, once you must paid extra. Nobody ask you, if you need something to drink or if you want a food You must buy a water and everything. Definitely last flight with Batik Air
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBali to Kuala Lumpur
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"I will not recommend Batik Air"

(Netherlands)

Not Verified | Very bad service, first of all checkin time is rigidly maintained, from six 0'clock in the morning, don't show up before that. I bought a business class ticket and expected my luggage to get a priority label. They didn't, as I found out in Jakarta, after waiting for almost one hour for my luggage. In Solo you shall not pass, into the executive lounge, although also being a Garuda Platinum Member. The girl was quite adamant about that. But there are no first class planes form Solo, so who is going into this lounge? Family, friends? Checkin, together with economy class (pushing as always). No service personel detected at Soehatta. I will not recommend Batik Air.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSolo to Jakarta
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never flying with this company again"

(France)

Trip Verified | Flight makes 1h30min of delay before departure without any email notice. Flight attendants were impolite and giving orders instead of asking politely. During flight when i asked if they had a food menu, i was told they did not have food anymore. When my husband asked, they told him they had noodles. We couldn't pay for water as we only had our bank cards (which they didn't take) and money in euros which they also don't take!). My husband needed his meds and although i have nicely asked for a free cup they did not give me one. When we landed we were without explanation for 15 minutes or so in the plane for no logical reason. I am never flying with this company again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBali to Kuala lumpur
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Moved flight three times"

(Malaysia)

Trip Verified | Worst airline. Moved flight three times with no regard to connecting flights, visa expiry, personal need to arrive on the day. Not flight delays, complete three times date changes on the flights. We regret to inform you that your flight has been changed to xx date? Never seen this happen before. - Customer care doesn't pick phone, nor replies to mails. - Cannot cancel online. - Extremely rude staff at Subang airport when you go to their counter. They keep shuttling you from one point to another point. No answers, no responsibility.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Mumbai
Date FlownSeptember 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Do not recommend to anyone"

(Australia)

Trip Verified | The worst airline experience ever. I will never fly with them again. 2 hours of delay on first flights, as there was no engineer available to sign the approval for landing, very uncomfortable seats, they ran out of toilet paper in both flights, in the first they didn't have even tissues, you need to pay for everything, even for a glass of water. This is egregious as airport security usually don't allow water to be carried on-board on many international flights. They don't offer anything for free and even the options for purchase are very limited and expensive. Cup noodles to eat, and water, coffee, tea, Milo (with hot water) and two options of warm soda. One bag of tea is AU$4.As it was a night flight and it got very cold, I asked for a blanket and had to pay AU$9 for a piece of flannel. Needless to say that there was no entertainment system available. The absolute worst. Do not recommend to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Bali
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"flight seats were average"

(United Arab Emirates)

Not Verified | I flew Batik from Bangkok to Kuala Lumpur and my flight was delayed by 3 hours. Being a full service carrier, Batik offered no onboard beverage or meal service. The flight seats were average, and the crew were courteous. No inflight entertainment.
AircraftBoeing 737 - 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Kuala Lumpur
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"when food received it was trash"

(Malaysia)

Not Verified | Previously food was given free and quality was very good and tasty, now food must be purchased. Further purchase food are sucks and very small portion. When order looks good, when food received it was trash. Picture deceiving. Look at attached Picture vs Real
Aircraft737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no