Batik Air

✅ Trip Verified | Denpasar to Perth. No inflight entertainment at all. Food was the worst I have tasted. From 21st June 2018 it is to be a full service flight. Only water and Pepsi were available and both were warm. Staff speak very little English. The plane wasn't cleaned before boarding. The only complement I can give Batik Air is the leg room. We will never fly Batik Air again.

✅ Trip Verified | Perth to Denpasar. Checkin at Perth airport was fast and friendly. Business class passengers are invited to use the Qantas Lounge. A simple breakfast was available. Boarding called after the Queues had reduced so no waiting. On boarding friendly welcome but not shown to seat. Offered pre-takeoff juice. Departure was on time. After seat belt sign turned off, blankets and Sony headsets were offered for entertainment and meal service commenced choice of vegetables with rice or chicken with rice. Tray was presented with cut fresh fruit chocolate cake hot meal and a glass of water, metal cutlery provided, food was just edible. No coffee or tea service, apparently no milk available on board anyway. Meal trays were cleared away quickly. No further service offered. Entertainment was ok 18 English language movies plus a number of foreign language movies. Could not access music. No alcohol offered and not available only water juice and Pepsi were available. Call bells were answered in seconds, crew were smiling but not engaging. Indonesian arrival forms only provided after being asked. Seat comfort was excellent and although not lie flat the seat was fully adjustable. Arrival on time. Remote stand used a private mini bus for business class to terminal. Arrival formalities completed quickly and luggage appeared around half an hour after landing. Batik Air although marketed as full service and clearly they are not. They are priced lower than the other Indonesian carrier operating the same route.

✅ Trip Verified | Flying from Kota Kinabalu to Jakarta with Batik Air, ticket was booked easily, but i could not do mobile check in so i had to make line up at counter check in. I sat at 11A which was at emergency exit windows so its really spacious. Breakfast served was fried rice and hot tea. Flight departed and arrived on time. I enjoyed the flight.

✅ Trip Verified | Jakarta to Kuala Lumpur. No web check in allowed. E-ticket information provided and boarding pass PNR was different . Cold food was served on flight and was inedible and unappetizing, the only food edible was the cupcake. Aside than this no complaints on seat space, entertainment kit (at least most of the screens are functioning compared to Malindo Air.

✅ Trip Verified | Bali to Jakarta. Delays from this airline are unbearable. Passengers were not informed upon check-in. They are only informed when it’s supposed to be boarding. Airlines delays usually between 30 min to 1 hour. However, this airline delays may have to wait more than 2 hours without any assistance or compensation for the delays. Food provided on plane also not edible and I wouldn’t recommend to eat any of the food provided.

✅ Trip Verified | First time flying with Batik Air from Kuala Lumpur to Jakarta and it is such a hassle. You have to check in at the counter, since online check in is unavailable. During check-in at the counter, the queue is unorganized, which caused confusion. I needed at least 30 minutes to just to get checked-in. During the flight, the seat was okay and looked dull. The seat incline is the same as other low-cost airlines seat. During meal time, there are no options and I received pizza like bread and a muffin with a cup of mineral water. It is terrible.

✅ Trip Verified | Surabaya to Ambo. This morning flight was quick to board but passengers had to take the shuttle bus to the plane as it was parked away from the airport. The plane left the parking bay at 0727 and took off 6 minutes later. There was slight turbulence while the plane was descending into AMQ. Other than that, the flight was smooth. The food was not that great, and there was no choice.

✅ Trip Verified | Denpasar to Jakarta. I was worried about this flight considering Batik is in the Lion Group, but I was satisfied with this last minute booking with Batik Air. Boarding at Denpasar was on time, and the crew was friendly and greeted everyone as they boarded. Some kind of pre-made sandwich was served but I didn't eat it. Clear announcements were made in both English and Indonesia. Arrived on time. Considering how low the price was for a same-day booking, I am very happy with Batik.

✅ Trip Verified | Jakarta to Jogyakarta. A great flight with Batik. I booked this flight two hours before departure and I was very satisfied with the experience given the low price. Flight left on time and arrived in Jogja 30 minutes late due to storms on arrival. I'm thankful for the generous baggage allowance. Crew was friendly and attentive. Would definitely book with them again.

✅ Trip Verified | Banjarmasin to Jakarta. Batik Air is semi full service airline from Lion Air. Good Leg room space. Free baggage 20 kg. Free meal and drink (only snack and drink in 1 hour 35 minutes flight). Free IFE/AVOD. Free magazine (read onboard only). Their service OK for low airfare.