Austrian Airlines

Not Verified | Super bad experience + customer service. Flight was overbooked, they only let us know in the very last minute - literally at supposed departure time. Offered only 120 EUR compensation for the failure to service as booked and 2 hour delay until the next flight. Male flight attendant was unfriendly and denied giving the feedback further that the experience was bad. Female flight attendant was trying to resolve the issue and remained polite. Compensation was only offered in form of prepaid credit card - so not only did they not offer an option for flexible compensation, they also used unnecessary plastic.

Not Verified | I bought a ticket from Austrian from Frankfurt to Athens via Vienna, one day before my flight and after the online check in one part of my flight the Vienna - Athens cancelled due to a strike. I called the customer service to rebook me for the next day of course I didn't expect for the same day as it was a strike and I even told them I can fly Saturday too as I understand they might be full. The solution that the lady gave to me is full refund. I explained her I need to go back and I must rebook and the next solution was a flight via Munich for Sunday, 3 days after. Plus with my expenses to go from Frankfurt to Munich. I told her this is no solution but a bad joke and I must think what alternative can I have. Then I searched my self and I discovered seats available from Frankfurt to Athens with Lufthansa for the next days of the cancellation so I call them back and asked she don't rebook me to one of those flights? And she did after my request. I will never fly with them again.

✅ Trip Verified | My flight from Sarajevo to Vienna in December 2022 got canceled last minute. No Austrian Airlines employee on sight. Luckily I had a look at my mails where I saw that I was re-booked on another flight 16 hours later. The canceled flight made me miss work and important meetings. I sent a claim on the Austrian Airlines websites to which they took 3 months to answer. Before they answered I tried to call several times, several numbers, and the answer was always same "we don't handle claims, you need to wait, claims are answered by mail". After 3 months they finally answered to tell me that I have no rights to any compensation because "force majeur: weather was bad".

✅ Trip Verified | The flight from Vienna to Zurich at 14:45 proceeded as usual, the staff was pleasant and accommodating. The food served on board was tasty and nicely styled. Comfort on intra-European flights in business class could be better.

Not Verified | Great flying but a horrible check in experience. Very rude woman at the desk in Innsbruck who seemed bothered to help me and barely said hello. There was no line of people in front of me and I was the only one checking in at the moment.

✅ Trip Verified | A basic but fundamental complaint. After purchasing two United Airline code-share tickets on Austrian Airlines, I learn that I now have to pay Austrian an additional $35 each for seat assignments, unless I want to see what's left 47 hrs before departure. Doesn't "Star Alliance Partner" mean anything? Doesn't status as a million-mile flyer (on UA) mean anything? This charge is insulting.

✅ Trip Verified | Booked Hamburg to Phuket via Vienna and Bangkok on one OS ticket. All legs were in C, HAM VIE operated by Eurowings and BKK HKT by Thai Smiles. Was travelling with my partner. We are both status members with LH. In Hamburg and otherwise than stated on their website, Eurowings refused to check luggage through to HKT; reason given “we are not Star Alliance and as such we do not” This meant we would have to get luggage in BKK and check it in for the BKK HKT leg. This is more than annoying, not seamless at all and in addition, the check-in desk lady was more than rude. Unacceptable for a business class experience. Flight on Eurowings was a little late with some nice red wine topped up twice by a very friendly purser. LH lounge in HAM the typical LH standard with some good food and beverage selection. Did not make it to the Austrian lounge, unfortunately. The Austrian flight in VIE left an hour late, due to snow and de-icing. Cabin crew was very nice and charming, absolutely personal and present. Food and wine above LH standards; had booked two "throne seats" which were amazing. IFE sub-standard. C cabin was fully booked. Arrived in BKK half an hour late. When arrived in BKK we were told by ground staff that out luggage was NOT on the plane and that we should directly go to the Thai smiles gate; also got an e-mail saying that Thai Smiles was “re-scheduled” to over an hour later than the initial booking. We left almost two hours later than planned – already then knew, things would be bad. Thai Smile offered water, juice and noodles options in the premium cabin. Far away from premium. When we arrived in HKT it was far too late to catch the latest ferry to Kho Yao Yai (that we had already paid); it took as more than two hours to verify our luggage would not arrive and sort things out with the Thai baggage service counter in HKT. Had to book a hotel room, buy clothes and a new transfer to the island. It took Austrian four days to ship our luggage to BKK (although there are several daily flights within Lufthansa group) and another 24 hours to ship from BKK to Kho Yao Yai. In the meanwhile, no information was given by Austrian, no reaction to calls, mails etc. The only information we got was from Thai Smiles “we not not know, we have to wait”. I expect an airline like Austrian to be more supportive, responsive and reactive. What I really hate is, that within Lufthansa group, one family member (i.e. Eurowings) behaves like the unloved child and lets customers exactly feel this. That’s bad behaviour. No need to pay premium prices if you do not get premium service. Things went as bad flying home.

✅ Trip Verified | After reading many reviews, I was sceptical to be flying Austrian Airlines and concerned my luggage wasn't going to make it. We flew BKK-VIE-LHR in Business Class and both flights were excellent. Check in at BKK was very smooth and we were advised of a 1 hour delay to the flight which was a little concerning as we had a 45 minute connection, we were asked to continue with the flight and if the connection is missed then Austrian will sort out a new flight and hotel upon arrival in VIE. We used the Singapore Airlines Lounge at BKK airport which was outstanding, excellent service, food & drink selection. We were priority boarded on the 777 and met by very friendly and smiling crew, there was a pre take-off drink offered which included champagne, orange juice or water. The seats were full flat beds, slightly older style but still very comfortable for the 11 hour flight, there were 2 full meal services on the BKK-VIE leg as well as a snack service mid-flight. Food and drink selection were excellent. Crew were very friendly throughout the flight, i asked about the connecting flight and they were able to confirm near arrival that the onward flight was slightly delayed, they told us the gate number to head to as well. Upon arrival at Vienna Airport, we were able to get between the 2 flights in less than 10 minutes and we made the flight to LHR. The A320 was brand new and had USB charging sockets onboard, we were served a Christmas Dinner in Business Class along with a drinks service, the crew again were very good, efficient and friendly. The business class seat is the same as most European carriers with the middle seat free and a little bit more legroom. Upon arrival at LHR, we were pleased to see that all of our bags had made the connection and waiting for us on the carousel. Overall, I was very impressed with Austrian Airlines and will definitely look at using them again for future flights.

✅ Trip Verified | Austrian is regular low cost airline. On time performance, friendly crew and relatively new aircraft. Reminded me lot of Laudamotion which is another Austrian low cost airlines. Overall I would expect more from Star Alliance and Lufthansa group member.

✅ Trip Verified | Flew Austrian airlines return LHR to Bangkok via Vienna with 40 minute connection both ways. Everything was well-organized, our return flight was delayed and we only had 15 minutes to change to LHR plane and we managed to do it, in addition, they held the plane and waited for those of us who were coming to this connection. To add, our bag did not make it to our final connection due to time limitations and they informed us as soon as we landed and delivered it to our home in less than 48 hours! Very impressed. Staff were very friendly on all the flights and did their best to make our journey comfortable. The food was just okay, vegetarian to suit everyone. There is a decent choice of entertainment, but could always improve!