Austrian Airlines

✅ Trip Verified | On the way to Vienna my carry on which always fits in overhead bin was found too heavy and checked in free of charge at the gate. On the way back I got airline's email saying they would check it in free of charge at counter 358. At that counter they forced me to pay 70 euro which I wouldn't have paid if I didn't get that email and went straight to gate. Random security check is an obvious lie as the security person asked questions to which I didn't want to give extensive answers and wasn't particularly nice either.

✅ Trip Verified | I travelled from Amman, Jordan to Washington DC, USA via Vienna. The aircraft from Amman to Vienna has seats that are too narrow, no head rest, no screens and the seat cushion is too thin. The flight was 3.5 hours we got cheese sandwich only. Flight from Vienna to USA was in a bigger aircraft so seats were better but still not enough legroom in economy class. Flight duration was 9.5 hours we got one meal and a snack. During the wait for boarding in Vienna airport, economy class travelers were kicked out of the gate waiting area and we were told to wait for boarding elsewhere and that the waiting area by the gate is designated for first and business class only.

✅ Trip Verified | This airline first would not honor our request to refund a ticket for 5 traveler that could not make it, then when we arrived they offered vouchers to volunteers to take a later flight, but would not take ours, then simply took our spare seat away. I had purchased premium seating for my family to sit together with a small child, but they did not have our seats assigned. We boarded last. Then 2 out of our 5 bags did not make it on a short, direct 1.5hr flight. It was impossible to contact the airline, they kept giving us different numbers to call, one of which was Lufthansa. Finally two days later we received an email that our delayed luggage arrived at the destination and I took a ferry boat and taxi to the airport only to find out one bag showed up. We had to repurchase clothing for the family member, then received a note that our lost luggage was sent back to our home airport in U.S. Simply no sense of customer service. Ticketing agent interrogated us inquiring about our travel plans, flipping thru our passports, questioning authenticity. Gate agents were no help, general sense of confusion and chaos. Gate agent ran after us and plucked the spare ticket out of my hand to seat someone else. Very odd experience, resulting in cascading effect of ruined vacation.

✅ Trip Verified | Boarding in Venice started with a short delay - flight to Vienna was a short however pleasant experience. A decent snack was served accompanied by Austrian wines. FA's were very friendly. Only minor point was the fact that once again the plane was not at a gate in Vienna - despite the bus transfers were Ok. Flight to Brussels was very good despite the delay. On this flight a hot meal was served with a cake as dessert. The meal was very good - good Austrian wines as well. The purser and her assistant on this flight were exceptional. A more than decent business experience in Europe. For sure my best European flight so far during this year.

✅ Trip Verified | Was flying on a business trip from Luxembourg to Belgrade through Vienna. My connection was really short, just 35 minutes, I managed to make it, but my luggage did not. Upon arrival to Belgrade I received an SMS that my luggage was not boarded and some instructions. Reported all to the lost luggage and left my hotel address. I believe that by the evening my luggage arrived to the Belgrade airport, but due to weekends it was delivered to me only on Monday. Since all my clothes were in the suitcase I had to go shopping. Afterwards filled in a report and in a week received a compensation according to their internal policy.

✅ Trip Verified | The worst ever experience in 40 years of flying, dysfunctional and extremely incompetent, try to email, write to them? All your efforts fall on deaf ears, they are not interested to listen. Flight after flight were cancelled without reasonable explanation, Austrian Airlines ruined our much awaited two weeks holiday to reunite with our family, not recommend them at all. Put in a cheap hotel when the connection flight was cancelled as well due to unexplained reasons.

✅ Trip Verified | Heraklion to Vienna on 1st July. After arrival we had to wait 5min in the cabin and watch through the window how 2 Airport Workers threw and kicked around our baggage without reason. I phoned the call center and they told me this is not allowed. I am furious I was not able to tell it to them face to face and ask them if they would like it if someone threw their stuff around like that. Our baggage has been damaged and we have to fill in a form but this won't solve the issue. Flight was good but this was not okay.

✅ Trip Verified | The cabin of Austrian was quite a shock, as totally outdated: no privacy for most seats, no direct access to corridor for many seats near the windows, and a miserable toilet kit. Food was excellent, wines as well, with a very nationalistic touch, as only Austrian wines. The crew was very nice, very attentive, flight was on time and loading well organised.

✅ Trip Verified | It was a full flight, so they announced that everyone could only take one piece of personal items on board. They proceeded to board people & a lot of people had 2 carry on items & they weren't stopped. Of course I arrive in Budapest & my bag that they made me check at the gate did not make it. I proceeded to the lost bags and they couldn't have cared less. No information about compensation, just here's a link to track your bags. They advised my bag would come through on the later flight & be delivered to my hotel last night. It hasn't arrived & the tracking system has not been updated. I have tried calling & have been on hold since 4.30am, so nearly an hour. I am moving on from my hotel today & I need my bag. I called Austrian Airline to ask about what to do & the woman was so rude. Literally just fill out a form. I asked her about compensation, again fill out a form. I needed to know what to do as I only had the clothes I was in & nothing else.

✅ Trip Verified | I was forced to check in my trolley at the gate in Vienna. There was lots of space on the aircraft, i could have put my board trolley under the seat in front of me but they said it’s “too heavy”. Avoid Austrian if you can as well as Vienna airport.