✅ Trip Verified
| In Dec and Jan, we had a flight from Washington to Tehran via Vienna. Before the flight, I found that there were available seats and I asked an agent to change our seats. She told me it is not possible. I told her that I see the available seats on the online checking. Then, she told me I should wait till the flight. Finally, another agent changed our seats. Low food quality. They have just pasta and chicken. In another flight, there was just semi-warm pasta. They didn’t have sleep mask, shoes, earbuds, and fragile labels for your suitcase. VIE airport was boring and expensive. The boarding of the flight from Vienna to Tehran was not in a boarding corridor; It was in the open-space of airport (VIE) in Vienna’s Winter and we were waiting for 15 minutes to enter the flight. The plane was small and the crew didn’t help the passenger to find space for their carry on. They just watched them. They could ask the passengers to put their backpack and handbag under the seats, instead of putting them in closets. Just smiling without doing anything. When we arrived, we found that one of our luggage was not arrive and we were told it would be delivered in the following days. The IKA security told us that we need to ask the flight manager to come and get them. The flight manager said that they can’t help us. That was the flight policy and we would have to left the frame at the airport. I was lucky that my family was still at the airport. So, I asked them to get the frames from the airport. It was such a pain. Then, we were forced to check in our carry on because there was no space in closets.