Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 472 reviews
6/10
4 star Skytrax Rating
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8/10

"in-flight service was limited"

(United States)

Trip Verified | Flew from Kiev to Vienna with Austrian Airlines. Flight was on time, in-flight service was limited to a somewhat tasteless muffin and drinks, though beer was available and free. Vienna airport is quite efficient, with short lines at immigration, baggage delivery was very fast. I was outside with my luggage just 15 minutes after leaving the plane.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKiev Boryspil to Vienna
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service was outstanding"

(United States)

Trip Verified | Vienna to London Heathrow. Check-in was somewhat efficient, although I am not a huge fan of the self-service kiosks at Vienna Airport. Boarding was via bus boarding, very efficient and speedy, which is something that has been consistent in my previous experiences with Austrian Airlines. Unfortunately, just as we were about to depart, a fellow passenger had a medical emergency and had to be escorted off the aircraft and to the nearest hospital. In addition, we were forced to return to the gate and unload the gentleman's luggage. It is evident that Austrian Airlines has been trained for situations like this, as they handled the situation professionally. During this time of waiting for unloading the luggage, they served drinks and refreshments. Eventually, after around an hour and a half on the ground, we finally took off. The seat was relatively basic, and legroom was rather limited (I'm tall so this didn't help). I had an aisle seat for this flight. Every single seat on this flight was filled. The inflight service was outstanding. We were served a second round of refreshments (the first round was on the ground), and eventually we had a choice of a sweet snack (Manner hazelnut wafer bar) or a salty snack (pretzels). I opted for the sweet snack with some traditional Austrian Almdudler, an herb lemonade. There was no entertainment on this flight. We landed in London an hour and a half behind schedule. Overall, bad luck came our way but Austrian's outstanding crew handled the situation very well. Austrian's hard product (the seats) need some improvement, however their staff have been consistently fantastic on all of my previous flights with them. I look forward to flying Austrian again.
AircraftA320-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteVienna to London
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight was as usual really nice"

(Italy)

Trip Verified | Venice to Vienna. I´m flying this route quite often, because it´s the only way to arrive quickly in Vienna, but spending a lot of Money. In Venice, Austrian Airlines wants to be different therefore they are not making the check in with Lufthansa and Swiss, as Star Alliance partner, which can be ok, but the check in Experience is bad. At the check in counter you find staff from Venice airport, which is not meeting the standards of the airline. During check in I arrived and the Gentleman asked me for an ID, and suddenly an other passenger interrupted my check in because he wanted to make his own. I was shocked as I started complaining to him, and the operator just asked him to go away, but as he other passenger did not care he stood there, and the operator did not do anything. Now my question is, why there was not a reaction, my check in was almost over, but my privacy was violated. Anyway the flight, unfortunately too short was as usual really nice and ok, cleanliness really good, as well the cabin staff attitude they are smiling quite always and really polite to everyone.
AircraftEmbraer E95
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVenice to Vienna
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"most definitely recommend"

(United States)

Trip Verified | Flight OS82 from Los Angeles to Vienna. I have flown this route (Vienna/Los Angeles) only once, so I was interested to see how Austrian's service was on a red-eye flight such as this. Overall, I was quite impressed with Austrian. The configuration of Austrian's 777-200ER was the standard 3-4-3 configuration, however due to the shape of the fuselage of the airplane, there were a few rows of seats at the very rear of the plane that had a 2-4-2 configuration. I was traveling with a partner at the time, so I booked these seats right away. These seats had the benefit of a little bit of storage space between the window seat and the wall. We departed right around the scheduled time and on-board service began with a drink service, followed by lunch. They had two options for lunch: chicken with fried rice and pasta in cream sauce with smoked turkey and broccoli. I took the pasta. It was delicious. I managed to get a decent amount of sleep in before breakfast, which was around 2-3 hours before landing. It was an omelette with roasted potatoes, tomatoes and bacon. It was very good. The inflight entertainment was good without being outstanding. It had a decent amount of movies although the screen was very responsive, which is a definite plus. The pillows and blanket provided were very comfortable and of a good quality. The seat itself however lacked in some aspects. It served it's basic function however there was no in-seat plugs and no exterior cup holders, which would have been much appreciated. The seat did contain a coat hook, a USB port and headphone jack, an adjustable headrest (much appreciated), and a tray table. Austrian makes up for this though with their exemplary service. The flight attendants were consistently serving drinks and did all of this with a smile on their faces. They were also eager to please and very engaging. We eventually landed in Vienna. Overall, it was a fantastic flight. I would most definitely recommend Austrian Airlines to any traveler.
AircraftBoeing 777-200ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Vienna
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent experience"

(France)

Trip Verified | Paris to Bangkok via Vienna. Amazing flight, everything was smooth and perfect. The boarding was efficient and not messy. The cabin is elegant and the seat comfortable. The meals were amazing, very sophisticated, delicious and generous. The staff was very warm and friendly. Many recent movies and a good size screen. Excellent experience.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteParis to Bangkok via Vienna
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"good value for money"

(United Kingdom)

Trip Verified | London to Vienna. I wasn’t impressed with the 1.5 hours delay. The cabin crew onboard are very friendly however, much more than other European airlines I’ve flown with. The snacks and drinks are served twice, quite unusual for a 2 hours flight, perhaps an extra service due to the delay. The plane was pleasant, seat is comfortable, enough space for cabin baggage, smooth takeoff and landing. There’s a paid wifi onboard which I didn’t purchase, quite unusual for such a short flight. Overall good value for money, other budget carriers charge around the same and would’ve given less service. If there was no delay, I would have given 10/10.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Vienna
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"she started shouting"

(Austria)

Trip Verified | Vienna to Toronto. When I was boarding the lady at the gate checking the passports asked me a question which I didn’t fully understand. Suddenly she started shouting the question at me. I asked her why she was shouting at me and she said because she has asked me the same question six times. Her underling was equally rude to me and told me to “go” (meaning get on the flight). These two people do not represent the Austrian people nor the Company, and no customer deserves to be shouted at because they do not understand a question.
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteVienna to Toronto
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"you have been downgraded"

(United Arab Emirates)

Trip Verified | I booked Business Class and received a boarding pass for seat in row 8, which made me suspicious. Only after asking for a different seat, the check-in lady told me you have been downgraded. The supervisor tried to cälm me down by promising me that Austrian will ask for volunteers at the gate so I could get the seat I paid for. They did not! Before entering the plane , they tried to have me sign a waiver and give me 120 euros.
AircraftA320
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteVienna to Nice
Date FlownJune 2018
Ground Service 12345
Value For Money 12345
no
1/10

"Showed no concern"

(Australia)

Trip Verified | Frankfurt to Belgrade via Vienna. Unhelpful, infuriating and late. Showed no concern for missing connecting flight that was also with Austrian. No food or compensation, no help in any way. Complaints department's business card had no name on it.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFrankfurt to Belgrade via Vienna
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"service is polite and friendly"

(United Kingdom)

Trip Verified | London to Sofia via Vienna. Checked in online for both flights using the app, which was very easy. I had a "Economy Light" fare which meant cabin baggage up to 8kg plus a laptop bag or similar. This was a 06:00 departure from LHR T2. I always like to have paper boarding cards in case of phone failure so on arrival at 04:25 I went straight to a self service kiosk and got boarding cards for both sectors printed very quickly and easily. This is one of the first flights out of LHR so I was amazed I was through security and airside by 04:35. The downside about this time of day in T2 is there is absolutely nothing open until 05:00. My flight was out of the gates in the satellite building so I walked there. Boarding started just after 05:30 and was efficient, used a jet bridge and not a bus, and the staff applied a pragmatic approach to hand baggage. I had no problem stowing my wheelie bag in the overhead locker and my other bag under the seat in front. The seat pitch was acceptable and comfortable enough for a 2h15 flight. We departed approx 5 mins late, but arrived 15 mins late in VIE. Onboard service on this sector was reasonably swift in getting started and was basically beverages including alcohol plus a muffin. There was a second beverage service later into the flight. The flight attendants were all friendly and helpful. Arrival at VIE, which was late, was not helped due to us arriving at a coaching gate and being bussed to the terminal. I then had just under 45 mins until my connection to SOF out of the D-gates. It seemed a long walk and despite a flight attendant telling me I did not need to re-clear security, this was required. This said I did manage to get to my gate before boarding started. Gate D33 was terribly small and over crowded and due to the level of background noise from people passing through security right next to the gate it was impossible to hear what the gate agent was saying over the PA system. Boarding commenced late and was unfortunately another bus to the aircraft. We departed a few minutes late and arrived 10-15 mins late in SOF to yet another bus arrival. So I can only conclude Austrian are trying to save money by turning down jet bridges at SOF when most gates with them were unoccupied at SOF T2. The inflight service was very similar to the flight from LHR, albeit slower to start and slower to get through the cabin. It was a choice of either a sweet pastry or breadstick little snacks. Complimentary beverages were served including alcohol however on this 1h15 flight there was only one drink offered. Overall conclusion on Austrian European short haul economy service is: polite, friendly; appreciate the complimentary beverages albeit the snacks are not a meal, but the amount of bussing to and from aircraft I experienced did not feel full service carrier. I would fly Austrian again at the right price point.
AircraftA320 / A319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Sofia via Vienna
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes