Austrian Airlines

✅ Trip Verified | Been flying with Austrian a lot this year, at least 30ish or something flights in the economy. First, the positives: Crew nice and helpful as usual, cabins a bit worn down and not up to date. Selection of paid meals and drinks quite ok at reasonable prices. What is however not ok is the space in the cabins. I am 6.3”, pretty slim, and quite honestly everything more than 60 minutes is torture with Austrian, comparable with Ryan Air but at premium price. The last flight was a320; but e195 or e145 is the same, not better. Compared to other regional companies (not low cost) the Austrian offers the least leg room and it is not even for a debate.

✅ Trip Verified | I flew with a group of 28 from Greece to Iceland. The Athens to Vienna was smooth. At the Vienna airport, ground staff made a scene for my backpack being too big. Not even Ryanair or Easyjet even brought up the size issue. The staff was extremely rude and entitled. 10 bags of our group were not forwarded from Vienna to Reykjavik. What a disaster of an airline.

Not Verified | On June 28th, my flight to Hanover was cancelled (as many other flights on the day) due to massive backlog of passengers stuck at the airport due to bad weather earlier in the week. Austrian Airlines rebooked my family on a flight the following day via Frankfurt (not ideal, but) the customer services representative advised us that there are no more hotel rooms available and that we should organise accommodation ourselves for which Austrian Airlines will reimburse us. He provided us with contact details (business card) and said to submit the claim for processing. Few days later I receive an email from Austrian Airlines representative that our claim has been rejected as the cancellation was due to a force majeure. However, 28th of June was a perfectly sunny day in Vienna and Hanover so no bad weather on the horizon yet they still claiming the cancellation was related to it. Fortunately, I have worked in the airline industry for number of years and know how airport terminal slots (schedules) are allocated to carries and what their practice is when they need to prioritise busy routes. Hanover was not their priority on the day and had to give a way to another route, but this is not publicly known fact. It is however a common practice amongst the airline carriers. I am all for airline safety but PLEASE don't use the same excuse when you a struggling to deal with your backlog of passengers from a previous weather event.

✅ Trip Verified | Plane was 90% full, ample of overhead storage since Carry-on free of charge in hold. Free warm meal kind of Austrian version of BigMac. Several times free drinks offered (incl. wine). Helpful flight attendants. However, after 2/3 of flight time (total 4 1/2 hrs) all toilets could not be used anymore since waste water tank was full. Pilot asked passengers to retain or he would need an intermediate stop. Fortunately the passengers did their best and the plane arrived 1o minutes late.

✅ Trip Verified | OS 631 on July10th. Business class. Due to delay of aircraft incoming from Malaga we reported at the gate slightly delayed but the boarding was not finished yet. However we were denied to board. Agent explained to us that they have a huge overbooking ( 12 passengers) and move us to a waiting list for next flight, 4 hours later. They basically thought that we could not reach the gate on time. Fortunatly- probably thanks to senator status - we got seats on the next flight but in economy class. We reached final destination 4 hours later, downgraded from business to economy. Austrian refused to pay any compensation because they believe that all our problems were related to "traffic management". Regarding downgrade they sent us to Lufthansa as our tickets have been issued by Lufthansa. Few words on service in economy class on route from Vienna to Warsaw - there is no service in fact. Just water!

✅ Trip Verified | OS386 from Malaga to Vienna in Business Class. Incoming aircraft delayed 20 minutes, very slow boarding and finally one hour delay on start . After departure we were offered cold drinks - flight attendant was not sure if they have whisky but finally found a small bottle of red Johnny Walker and served whisky in wine glasses . No choice of food - I got a small piece of dry chicken, My friend preordered vege meal and received few pieces of carrot in curry sauce with rice. Small piece of Sacher-like tort afterwards. The coffee served onboard was light warm due to technical problems with boiling of water. Austrian wines only available. We landed in Vienna with 45 minutes delay and lost connection flights, because our seats were given to other travellers from waiting list (overbooking 12 passengers in small Embraer connecting from Vienna to Warsaw). Definitely do not recommend Austrian business class. They refused any compensation despite 4 hours delay for the whole journey and denied boarding due to overbooking "that was extraordinary situation caused by traffic management". Business class tickets and Senator status did not help.

Not Verified | Just less than a month, Austria Airline kept its promise and refunded us, for causing us to miss the flight from Vienna to Barcelona. We submitted paper work only asking for a refund of $500s (transportation, dinner, a missed lodging night in Barcelona), but they refunded more. Their ticket from Germany to Vienna was good price too. They gave each of us a personal travel kit, a nice hotel to sleep over. Rebooking at their airport counter was smooth, the staff was helpful, speaking good English. Their chocolate on airline was so good. Anyway, highly recommend Austrian. So grateful, especially my family had an amazing first, lifetime family trip to Europe! Thank you Austrian, will definitely use it again!

✅ Trip Verified | July 18,2024 This has been the worst experience! Delayed flight in Toronto to Montreal giving you 22 min to the next flight which is impossible for to make the next one. Called customer service over 30 times and no one wanted to take responsibility ask to be book into different flight’s nothing happened. Finally someone tired booked us 4 days later with a 15 hour layover when asked to get food vouchers, they said once you get there they will help you, you get to Vienna now no one will even talk to you said call customer service been on line for 40min no help whatsoever they keep pushing you to the next person. They don’t even take into consideration you’re travelling with kids!

✅ Trip Verified | I was not allowed to board on the plane, because the comapany alows the flight to be overbooked. I booked the tickets in advance, done the check in and came to airport on time, but was not allowed to return back from CPH to VIE. Wasted day in the airport full of stress and nerves and unpaid day off from work.

✅ Trip Verified |   Delayed flight, dismal service and no compensation. My flight was delayed 2hours from Santorini to Vienna and was scheduled to arrive at 23:05 it instead arrived in Vienna at approximately 01:05 the following day. The only thing received on the flight was a cup of water, chocolate cookie and a rushed apology from the tired flight attendant. I was notified of this delay a few hours before the flight. However, I missed my connecting train from Vienna to Linz at 12:28 where my accommodation was. I had to sleep the night in the airport and buy a new train ticket the following morning for 60Euro. I requested compensation for the airline fro 61.50 Euro only, (to cover the cost of my ticket the following day). I was denied this compensation, this was the response I received. Which failed to acknowledge the flight was even delayed and denied any liability, therefore not interested in re-reimbursing the relatively small cost of the train ticket. I am just lucky I did not book hotel accommodation as this would clearly not have been re-reimbursed. "Thank you for your email and your patience with us. I do understand your disappointment – I am sorry that you were affected by the flight irregularity. Kindly accept my apologies. Taken into consideration the contract between the airline and the passenger is limited to the destinations mentioned on the ticket, I have to inform you that Austrian Airlines is not liable for indirect and/or consequential costs such as lost time, lost days of vacation, pre-booked tours, inconvenience, missed or cancelled meetings, parking costs, petrol costs, pre-booked hotel reservations and transportation costs at destination, etc. Furthermore, according to internal records, you arrived in Vienna 1 hour 49 minutes later than the scheduled time of arrival. The compensation foreseen by the European regulation (EC) No 261/2004 does not apply in case of delays of less than 3 hours."