Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 681 reviews
5/10
4 star Skytrax Rating
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10/10

"flight was very comfortable"

(Belgium)

Trip Verified | My flight from Belgrade to Vienna was a morning flight. The departure was on time and we also landed on time in Vienna. The plane was clean and the seats were comfortable. For short flight, they also give us chocolate. The crew was friendly and the flight was very comfortable. I love to flight with Austrian.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelgrade to Vienna
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"My 3 bags were 4 days late"

(United States)

Trip Verified | I flew on August 20 2022, VIE-LAX. My 3 bags were 4 days late, and came on August 24th. I filled complaint on their website for reimbursement and no response.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVenna to Los Angeles
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not recommend flying with Austrian"

(Germany)

Trip Verified | I was flying from Cairo to berlin via Vienna, my flight from Cairo left very late without any declared reasons. Most of the passengers and I have missed our next flights. The attitude of the staff at the airline service center was very rude and disrespectful. Would not recommend flying with Austrian.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Berlin via Vienna
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Purser was very friendly"

(Belgium)

Trip Verified | Hamburg to Brussels via Vienna. Boarding in Hamburg caused some delay as the flight was nearly full and once again a lot of people with oversized cabin luggage. Nice breakfast was offered including some hot items. Friendly FA. The connection in Vienna was easy and flight to Brussels was done in an Embraer. Unfortunately the plane was not on a gate. Purser was very friendly and a good hot meal was served with the choice of several Austria wines. Unfortunately for all the passengers doing the flight ex Hamburg the luggage was not loaded in Vienna. My luggage was delivered at home next day at 5pm - a shame I would give Austrian an 8 but now a 6 for the delayed luggage.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHamburg to Brussels via Vienna
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"done nothing to help me get my baggage back"

(United States)

Trip Verified | Terrible baggage handling experience. Austrian (or Vienna Airport or Berlin Brandenburg airport, I'm not sure) lost my baggage. That being said, it is the airline that is responsible for retrieving this baggage. Austrian has done nothing to help me get my baggage back. It has been more than 1 month, and I have not heard anything back despite my 50+ calls, emails, contact forms, complaints, tweets, and so on. They have not even been able to give me information about reimbursing my expenses for what I had to buy in the meantime to replace what was in my suitcase. Austrian is expensive like a tier-1 airline (and advertises itself as such), but treats its passengers like Ryanair passengers. I have issued a complaint with the US DOT and the European Commission Mobility and Transport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Vienna
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my flights were overbooked"

(Denmark)

Not Verified | Both on the way to and from Tel Aviv my flights were overbooked and someone had to take their hand luggage into the belly with the other luggage. From Vienna to Copenhagen this ended up being me. Having wasted 40 minutes (almost the same length as the flight) waiting just to get my hand luggage, because they overbook it every time. They need to change how much luggage you can bring without being charged or do it some other way. I don't think it's acceptable to make people waste 40 minutes because they don't have the capacity for the luggage they promised.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTel Aviv to Copenhagen via Vienna
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"not very customer friendly"

(Canada)

Not Verified | Vienna to Montreal. It is ridiculous that in 2022, you are not able to let passengers check in with a Permanent Resident status in Canada online. It is time consuming at the airport, seat cannot be selected because check-in works only at the airport, and I am wasting my time at the airport because the system is not working online. I called the support service and I am just told to check in at the airport. Very frustrating and not very customer friendly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Montreal
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I would not recommend them"

(Netherlands)

Not Verified | Austrian Airlines lost my luggage on 15th August and on 3 Sept we were delayed my nearly 2 hours. Terrible service. They have gone down a lot this summer. I would not recommend them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Amsterdam
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had lost my luggage twice"

(Australia)

Not Verified | Austrian airlines had lost my luggage twice. Initially they lost it on my flight from Amsterdam to Sofia with a layover in Vienna, where I was forced to attend my wedding in whatever outfit I could purchase from H&M. My luggage was returned to me 3 days later. And lo and behold, my luggage was lost on the return trip back to Amsterdam. It has now been 3 weeks and I have had absolutely no update whatsoever on my luggage as to the whereabouts, and all my attempts at contacting the airline to find out what is happening and find out where I can receive compensation for the costs of buying basically a whole new wardrobe have been for naught because customer service does not exist with this airline. I'm reluctant to even start an insurance claim for the damages done because the process may take months at this rate due to how utterly hopeless this airline is.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Sofia via Vienna
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"That’s how Austrian Airlines treats business class clients"

(France)

Trip Verified | Quick update to my last review of Austrian Airlines. So after waiting for my luggage for half my holidays, Austrian told me they would deliver my luggage today. As you can imagine they failed to honor that as well! When I contacted them I was told I was to take a taxi at my own expense to come retrieve the luggage in the warehouse of the local agency in the middle of nowhere in a foreign country! There you have it guys. That’s how Austrian Airlines treats business class clients. Don’t say that nobody warned you.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis to Larnaca via Vienna
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no