Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 681 reviews
5/10
4 star Skytrax Rating
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3/10

"forced me to check in my luggage"

(France)

Trip Verified | Terrible service. Thé lady at the check out wasn’t even looking at me when I check in, she was busy talking to her colleague. Then she forced me to check in my luggage cabin which was 9.9 kilos , authorized weight is 10 kg. She said even business class people I don’t allow this, so you can imagine for economy class as yourself. That was very downgrading.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Vienna
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"have the right to claim a compensation"

(Bosnia and Herzegovina)

Trip Verified | I was a passenger on a flight OS 0392 (Barcelona - Vienna) and I had a ticket that included a connecting flight to Sarajevo (OS 0757). The flights were booked together in one single ticket. The take-off of the flight from Barcelona was delayed, and we got late to our transfer flight from Vienna to Sarajevo which was scheduled at 12:55 pm, together with the other 7 passengers. During the flight, we were told to go to gate G36 as quickly as possible so I ran first because I have the EU passport so I can tell them to wait for my colleagues who have non EU passport. I arrived first, and there was 7 minutes until the take off, but we were denied boarding even though there would be enough time for us to enter the plane. We were told to go to G4 to get our flight rebooked and it was rebooked to all of us. I noticed that for the other transfer flights, the staff from Vienna airport were waiting for the passengers and directed them to the gate. I don't know and can't understand why that wasn't a case for us, because that would help us to make it on time. The passengers of different flights should have the same conditions so they can enjoy the same rights. According to EU REGULATION EC 261 I have the right to claim a compensation of 250 euros and I will definitely ask for that. In addition, 10 euros isn't enough for a daily meal and a drink at Vienna airport because of the high prices. Also, when I picked my suitcase at Sarajevo Airport, a wheel was missing and since I didn't report it at the airport, they refused to give me any kind of reimbursement.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Sarajevo
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"trip was uncomfortable even with the upgrade"

(United States)

Not Verified | Athens to Vienna wasn't too bad but Vienna to Newark was a nightmare. Having to walk down the planes steps in the rain, herded onto a bus (the driver drove recklessly) then having to fight to see our gate # and finally loaded on another bus!? The gate was total chaos. The employees never announced they were boarding and it was a crush to get thru where we had to check in for a 2nd time. The plane trip was uncomfortable even with the upgrade. A totally bad experience.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteAthens to Newark via Vienna
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"tolerance of excessive carry-ons"

(United States)

Not Verified | Short flight from Vienna to Rome. I had no issue but tolerance of excessive carry-ons led to a mad scramble slightly delaying takeoff. Crew was very nice. I had a recurring bout of back pain, and we had to go down a very long flight of stairs to a door, board a bus, then climb more stairs to the airplane. Not friendly for the mobility limited passenger.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Rome
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst customer service"

(United States)

Trip Verified | Worst customer service at the boarding area, personnel on boarding gate are so rude, needs to be thought good manners, doesn't even ask nicely and demanding, from the person who demanded to check in the luggage, he said he is the supervisor. The one in the counter just threw the passport instead of handling it. The lady on the gate shouted to not to be in the way. No one is smiling.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Vienna
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the hardest trip in my life"

(Netherlands)

Trip Verified | I booked a flight on their plane and it took off late so I missed my plane from Vienna to Cairo and they refused to book a direct flight for me. I had to wait all night and then they sent me to Germany and I waited two hours at Frankfurt Airport and then another flight to Cairo. I had my wife and 3 year old daughter. It was the hardest trip in my life and after all that they didn't ship the bags until two days after arriving
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Cairo via Vienna
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"chaotic situation and delays"

(Armenia)

Trip Verified | The staff is non-professional and do not have the ability to properly communicate with the customers. With their poor conduct, they create chaotic situation and delays.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Yerevan
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not fly with Austrian"

(United States)

Not Verified | I don't recommend flying with Austrian airlines. They provided a connecting flight from Dubrovnik to Amsterdam and did not allow sufficient time to make the transfer in Vienna. The flight landed on time and we ran the whole way to make the second flight but the door was closed right in front of our faces. The airline sold a connecting flight with no time to make the next one. Several others also didn't make the connecting flight. This ruined our last day traveling through Europe and now we're at risk of missing our flight from Amsterdam to the US. Do not fly with Austrian, especially if it's a connecting flight. I truly don't understand why they would sell a flight knowing people wouldn't make it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubrovnik to Amsterdam via Vienna
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"very upsetting and discriminatory"

(Canada)

Not Verified | I flew back to Montreal last Saturday with OS. I could not believe my eyes and ears when we were told the seats at our gate were reserved for business class passengers only and that we had to stand or find other seats elsewhere. Over 75% of the seats remained empty until boarding. No other flights in this area had the section cordoned off. People were pretty upset and the poor agent got an ear full. In my opinion, this is not acceptable and very upsetting and discriminatory.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Montreal
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Terrible experience"

(Croatia)

Trip Verified | The connection flight was delayed. I had 3h to wait on airport instead of 1h. Then my luggage didn’t come with this flight, so I had to wait another 3h for another flight with my luggage. They said its better to wait because my luggage will not be delivered to my address in 7 days. The place for waiting had only vending machines, no food at all! Terrible experience for such a short flight! It took a a whole day to travel from Zagreb to Berlin.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZagreb to Vienna
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no