Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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9/10

"I can highly recommend them"

(United Kingdom)

Trip Verified | The Manchester to Vienna segment was really good with two wonderful crew but I wish to review here the long haul segment from. Vienna to Bangkok. My seat 7A was rather compact in the lie flat position but for the sitting position it was fine. The cabin crew service on this segment which was led by the purser Karin addressed me at all times by my name, she was very friendly and professional at all times for which I would like to express my thanks and the other six crew were also extremely friendly. The food was also very tasty and plentiful as was the special signature coffee. This was my first experience of traveling with Austrian Airlines and I can highly recommend them, incidently transitting through Vienna airport was very easy and the business class lounge was good.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Bangkok via Vienna
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Austrian forced me to check my bag"

(United States)

Not Verified | I booked a flight with Austrian Airways from Cairo to Stockholm with a connection in Vienna on July 23, 2022. Even though I packed in only a carry on bag and had used the same bag as a carry on other flights during this trip with other Star Alliance airlines, Austrian forced me to check my bag. I explained I had a tight connection and if they checked my bag, it would not make it to my next flight. They didn't care and moved forward with checking my bag. Once I landed in Stockholm, I received an email that my bag had not made my connection. I continually updated their tracking information with my location as they would take days to locate my bag in Vienna. They sent my bag to Stockholm once I had already left for Denmark. Then they sent my bag to Copenhagen with only 2 days left of my trip. However they didn't location my bag in Copenhagen before I had to fly home at the end of my 10 days in Scandinavia. It took an additional 11 days for them to deliever my bag to my home address. I was told I would be reimbursed for essentials like clothes, toiletries, phone charger etc. I saved all my receipts and supplied them to the airline August 4th when I was home. I followed up over 20 times without any resolution. I finally got a response on January 30th, 2023 that they would only reimburse my $260 even though I spent more than that. They said I would receive my $260 via direct deposit within 6 weeks. It has now by 14 weeks since then. I have followed up at least 3 times since January 30th with no response.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Stockholm via Vienna
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Multiple failures and incompetence"

(United States)

Trip Verified | Multiple failures and incompetence, system dysfunctional, bad customer service. We purchased preferred seats for $35/each for me and wife for both round trips Tampa to Bucharest The Austrian online booking did not recorded them but my Credit card was charged 3 times =$270. We called customer service and they promised it will fix that but they never did. Out Flight from Viena to Bucharest on apr 17 (OS 94) forced us to check in the carry on luggage even was permitted as size and weight-other passengers were let have their luggage in the plane. I ordered Gluten free meals, got a confirmation emails but that was only provided on the going trip and not on the return from Frankfurt to Tampa. Sseat purchased and charged to my cc for return were not "recorded" by Lufthansa even I had printed confirmations from Austrian. Lufthansa desk service from Frankford told us the Austrian had Problems.
AircraftBoeing 767-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWashington to Vienna
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"good customer service"

(Portugal)

Trip Verified | Overall a good experience. Flight on time, good customer service online and at the airport (Tel Aviv). Very nice and welcoming crew on board. Clean and nice looking cabin.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTel Aviv to Vienna
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"no baggage upon arrival"

(Sweden)

Trip Verified | This is the second time in a row we travel Business with Austrian and we receive no baggage at arrival. Both me and my wife are Star Alliance Gold members and we choose to fly business. We filed a complaint in January about our delayed luggage . We were attending a wedding in Athens and we had to buy clothes, underwear, shoes personal items from the beginning. Austrian airline is really good to communicate about long waiting list and not solve the problem. No compensation yet. We traveled again yesterday from Larnaca to Stockholm via Vienna. Once again no baggage upon arrival. I am travelling for a course today and i am once again without clothes. Austrian Airlines are constantly humiliating your Gold and Business passengers. We filed a complaint in Star Alliance today. Who is going to pay for their fault in January? Who is going to pay for all the panic the new clothes etc we were forced to buy then? Who is going to pay for all the food (whole 23+ Kg) we carried yesterday which is going to trash when we eventually receive our baggage this time? Who is compensating me when they force me to attend a medical course with training clothes because they chose to depart the airplane before all baggages are loaded in the aircraft ? Who is compensating us for their mistakes and the frustration and anger they caused?
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVienna to Stockholm
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"lose your hand-luggage"

(Denmark)

Trip Verified | Be careful when flying late Fridays the plane might be overbooked. When they ask you to come forward if you want to check hand luggage in, even at no expense from. Get it done else they will lose your hand-luggage. Which just creates big headaches. The will not assist you in any way once it is lost.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Copenhagen
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I was happily surprised"

(United States)

Trip Verified | Great flight Vienna to New York. Good food and bar service; IFE with 100+ movies; friendly crew; and both flights were on time. Considering that Austrian's owned by Lufthansa, which has become one of Europe's worst airlines, I was happily surprised by the service provided by Austrian.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to New York
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Unfriendly personnel"

(Belgium)

Trip Verified | Unfriendly personnel on the boarding gate, my bag was randomly selected to take to luggage while it was the supposed regulations: of course nothing to prove it or fit it into, and was just taken out by flight assistant who threatened to not let you board the first chance she got when trying to argue.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Brussels
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

Austrian Airlines customer review

(United States)

Trip Verified | The worst customer service. My luggage was lost on August 12, 2022 traveling from Larnaca, Cyprus to Newark, New Jersey, USA. It has been 8 (eight) months that I am dealing with both Lufthansa and Austrian. I have made 30 phone calls to Customer service for the US handled by agencies in the Philippines, South Africa etc. The people are very nice but they can only send reminders to headquarters which they have done several times. I have sent several emails to Customer Relations, they do not accept phone calls. Customer Relations only sends automated responses that mainly say "be patient". I only received some information by the US customer service, what agents could see in the system. The information was ridiculous. First, your baggage is in Vienna, come and get it. Then it arrived in Newark but it was not delivered. Then it was in Munchen. Three months ago I asked for a compensation of $300. Never got an answer other than the automated standard response of "We have a very heavy load of lost luggage, please be patient".
AircraftA320 / Boeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLarnaca to Newark via Vienna
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Super bad experience + customer service"

(Germany)

Not Verified | Super bad experience + customer service. Flight was overbooked, they only let us know in the very last minute - literally at supposed departure time. Offered only 120 EUR compensation for the failure to service as booked and 2 hour delay until the next flight. Male flight attendant was unfriendly and denied giving the feedback further that the experience was bad. Female flight attendant was trying to resolve the issue and remained polite. Compensation was only offered in form of prepaid credit card - so not only did they not offer an option for flexible compensation, they also used unnecessary plastic.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteBerlin to Wien
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no