Austrian Airlines

Flight VIE-TSE-VIE. Extremely disappointing due to cynical use of economy seating "middle seat kept free for your convenience". No inflight entertainment despite the flight being over 5 hours in length. Quite outrageous for the EUR 3000+ charged. Despite helpful and apologetic staff I would not recommend.

Rating : 0/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended

Our experience has been a nightmare with this airline today. After flying from Vienna to Chicago we were re- routed to Detroit due to bad weather. Waited on plane additional 2 hrs finally told flight cancelled and we would be disembarking and new flight arrangements would be made after checking in at Austrian Airlines. Instead no Austrian Airlines personnel could 'ticket' us no option to assist in flights home from Detroit no assistance at all. We were dumped in Detroit and loaded on to buses driving 6 hrs back to Chicago airport. When we arrived there was no Austrian Airlines personnel to assist us. Fortunately the wonderful accommodating United Airlines staff were helpful in obtaining flights home. Their employees stayed into the early morning hrs to help us. We will never recommend this airline.

Flight Larnaca-Vienna was a horrible business experience. Seating was as small as Economy. No way you could enjoy the service no drinks offered at departure basic service while flying food acceptable. Absolutely no way you could work on this flight! I flew in with Swiss/Edelweiss and that was just perfect. Not recommended for business flight. Just buy economy same service different prices.

Flight on the newly refurbished Boeing 777 from VIE to Chicago ORD beautiful interior comfortable seats even in economy class great entertainment system free alcohol ordered the special Do&Co menu (option for long haul flights from Vienna against a surcharge of 15 EUR - the chicken Wiener Schnitzel and the chocolate mousse to die for were totally worth it). Best was the really friendly cabin staff quality altogether is a step up from any U.S. airline and would really recommend.

IST-VIE-MUC 14/11/2013 C-Class IST-VIE on A319: comfortable seat extremely attentive and friendly crew nice and decent catering as usually on OS VIE-MUC on F100 with new leather seats which are among the most comfortable of any airlines in Europe lot of space again decent catering with a hot meal on a 35 min. flight and a very courteous and attentive crew they really work hard to provide a very high level of service. Very much recommended and for sure OS is setting service benchmarks together with LX within the LH-group.

AMS-VIE-AMS. Inbound flight on an A319 was OK mostly due to only being filled 50%. Thin seats provided some space and comfort. Outbound on F100 was terrible. Old seats (new Leather covers do not make seats new) FA's were grumpy and with a full plane the seats were very tight even on the emergency exit. Hardly any information on gate so it was surprise to find that we had to board a bus that brought us to the plane. Drinks were ok snack was small.

Bangkok to Vienna on Boeing 777-200. The new economy layout is horrible. The seating is 3-4-3 makes the seat very narrow and gives a cramped feeling. Also on a window seat there is no additional space between seat and fuselage. The food was very salty and very spicy. Cutlery was made out of plastic. Drinks are offered twice at lunch and breakfast time. At night time there was only one personal coming through the cabin offering water or orange juice. All at all I had a feeling that a cheap carrier is doing better than Austrian. Next time no Austrian for me anymore.

Sofia to Vienna on an old Fokker 100. The plane itself looks pretty outworn (paint is missing in some areas landing gear was oily). Inside the old seats in new leather design - looks okay. It seems that Austrian is one of the few airlines which is using the airfield for boarding (even Air Berlin uses the fingers). During flight an apple was offered followed by a glass of mineral water. Attendants were friendly. You easily can see that Austrian is saving money where possible. An unpleasant experience.

I bought a ticket for a flight operated by Austrian Airlines from Dusseldorf to Sydney. It was a co-operation between Austrian and Thai Airways: from Dusseldorf to Wien with Tyrolean (Austrian) Airlines from Wien to Bangkok again with Tyrolean and from Bangkok to Sydney with Thai. I could not check in online on the flight as the Austrian Airline web check-in system gave an error for the flight operated by Thai so I got stuck with whatever seats they could offer me at the counter. For the Wien to Bangkok flight (10 hour flight) I got seat 70J which had a wall behind it. While the person sitting in front of me could lean the seat backward I could not so I was left with little room. Furthermore the seat was more narrow than on European local flights like the Dusseldorf to Wien flight! I have to mention I am not big - I am a medium sized athletic person 80KG weight 175 cm tall. The Thai flight was a huge positive difference regarding the seat size. For the way back the same story: No online check in was possible. I contacted Austrian to complain but customer support was useless and the story repeated itself: The flight operated by Thai was ok with enough room while the flight from Bangkok to Wien was horrible! In the future I will avoid Austrian and check seat size online before booking longer flights!