Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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8/10

Austrian Airlines customer review

(Slovakia)

I took a long haul flight from Vienna to Bangkok vice versa (02/12 - 13/12/2013) and I have no complaints everything was pretty good. The seats are a bit narrow but a good fit for me the service was good food tasty entertainment ok and flight smooth so for me everything was OK.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Austrian Airlines customer review

(Malaysia)

Two adults and 3 younger children flew JFK-VIE-BKK in economy class in December 2013. Ground staff at JFK were inconsistent from a very helpful check in agent to completely unhelpful and nitpicky gate agents. At first it was trying to deny me the 2-bags per person that was clearly stated in my ticket then some back and forth about whether or not my carry on was allowed. Fortunately ground staff in VIE were more helpful particularly during boarding with small children. Onboard the newly refurbished 777 legroom was reasonable however by fitting 10 seats across in a 3-4-3 configuration seat width was seriously reduced. This must have been one of the least comfortable seats I've been on even compared to short haul United domestic flights. Cabin crew were again inconsistent. JFK-VIE had regular water service but VIE-BKK didn't for example. VIE-BKK also missed one special meal that I ordered and was consistently ignoring the call button from passengers around me. Meal service was reasonable and they do have some of the freshest breads inflight I've ever tasted. Overall not the most pleasant of flights I will be avoiding Austrian if at all possible in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(India)

Delhi-VIE-Lyon. 2 adults and 2 babies. On the ground in Delhi very good and helpful. In the air the crew were cold but professional. Hardly smiled even at the babies. The breakfast before arrival in Vienna pretty mediocre. The flight from Vienna to Lyon was much more friendly. The crew smiled at us and gave toys to the babies (odd that no toys were offered on the much longer DEL VIE flight). Do & Co à la carte breakfast very good on this segment. Cost 15€€but like a business class meal. All in all Austrian were OK but lacking in service on the Delhi to Vienna flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Austrian Airlines customer review

(Israel)

TLV-VIE-WAW and back with A321 (TLV-VIE-TLV) Q400 (VIE-WAW) and Fokker 70 (WAW-VIE). A very nice experience though waiting times in Vienna for connecting flights long (there isn't much to do at VIE a/p). Service very attentive staff extremely friendly and meals delicious (VIE-WAW-VIE - snacks only but full bar service).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(Sweden)

I travelled from Vienna to Copenhagen on December 3 Business Class seat 3F. This afternoon service was operated by a Fokker 100. Although this specific aircraft type has been in service for quite some years it had a totally new interior. The interior looked smart and attractive and the seat was very comfortable. I would say the best seat I have ever experienced on an Intra-European flight. The service was excellent and so was the food and drinks served. In total a very pleasant experience. I would highly recommend travelling with Austrian Airlines on Intra- European flights in Business Class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Austrian Airlines customer review

(Sweden)

I travelled with OS318 from Stockholm Arlanda Airport to Vienna Airport on December 3. The aircraft on this service was an Airbus A319 and I travelled in Economy on seat 12A. This was an early morning departure at 06.40 thus I planned to take the opportunity for a two-hour nap during the flight. Since the aircraft were equipped with the new Slim Recaro seats this was not possible. These seats gives no comfort and you must bring your own cushion since the headrest has simply been forgotten. These terrible Recaro Seats may be cheap but they do for sure not bring any passenger satisfaction. During the flight the breakfast consisted of cinnamon buns. For early morning flights from Scandinavia it is better to omit this service or serve something that reflects the market from where the flight originates from. I am surprised that Austrian still have not realised this and adopted to what the Scandinavian customers expects.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(Brazil)

Berlin Tegel-Vienna-Salzburg-Vienna-Munich in business class. Seating is very tight and the new Recaro slim seats are hard and uncomfortable even on short sectors. Fokker 100 seats more comfortable. Standard euro-business configuration as their partners Lufthansa and Swiss regular economy class seating with a blocked seat for more space but my legs suffered. Baggage even with priority tags for business missed a tight connection but were delivered at the final destination a few hours later. Crew is one of the most gracious and attentive in the skies presenting a superior service and food which is plenty and very-well done. Nice wines and small touches this is my favorite business product on intra-Europe flights. Would like to see an improvement on seating comfort.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(Germany)

DEL-VIE-WAW in C-Class. Flat-bed Seats are the same like on LX but somehow more comfortable and more convenient as they offer more storage space. Catering as usual on OS outstanding and easily comparable with other carrier's F-Class offer. The crews on both flights were fantastic and they do really know how to provide excellent and personalised service. You will get your blanket and pillow covered with linen duvet covers (in C-Class). Connection in VIE is most convenient of all airports in Europe which I know. Good value for money considering that OS is a European company which does not work in a tax and social security free environment with huge governmental support like the Gulf carriers. Austrian offers one of the best long haul products in C-Class in the world. Short haul flights are equally good. Strongly recommended!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Germany)

TXL-VIE-BKK-SYD return. The first leg flight between TXL-VIE with Austrian and BKK-SYD with code share Thai were pleasant journeys. Compared to Thai cabin crews the Austrian cabin crews were unfriendly and unhelpful. Unfortunately the flight VIE-BKK with Austrian OS25 was a disappointing flight. We had a 4 hour delay in Vienna without any clear information from the crews even though we were already on-board. Most of the crews were not caring to worried passengers especially those who have further destinations after arriving in Bangkok. The crews on the flight to Bangkok were rude. The meals were not so special. Return flight from Sydney to Berlin with the same leg SYD-BKK with Thai was good and BKK-VIE-TXL with Austrian was better compared to my first experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Austrian Airlines customer review

(United Kingdom)

Flight VIE-TSE-VIE. Extremely disappointing due to cynical use of economy seating "middle seat kept free for your convenience". No inflight entertainment despite the flight being over 5 hours in length. Quite outrageous for the EUR 3000+ charged. Despite helpful and apologetic staff I would not recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no