Austrian Airlines

GVA-VIE-ORD Fokker 100 then Boeing 767-300. 30 minute delay on the first leg due to fog in Vienna but all well- communicated and the pilot confirmed before landing that all connections of those on the flight could still be made. I like the Fokker 100 - smooth and quiet (maybe noisier at the back). Unfortunately the breakfast pastry was quite unpleasant and the tea was only served with "coffee creamer" and not milk. Very nice 767 to Dulles - spacious modern and recently refurbished interior large overhead bins excellent IFE selection (and not too much glare on the screens). Food was of decent quality plentiful drinks but a meal and a snack (panini) was not really enough food for a 9-hour flight that spanned lunch and dinner Austrian-time. Friendly staff timely arrival. My return leg was with a US carrier using the same model of aircraft. Austrian just blew them away in terms of quality.

INN-VIE-ZAG in economy. Ground operations in Vienna were chaotic. The passengers were asked to board the bus after 30 minutes it became clear that there was a technical problem with the aircraft so that everyone had to go back to the gate. Ground staff extremely unhelpful at all times. Due to many contradictory information no lounge visit was possible. Operational upgrade was declined to Star Alliance Gold passengers. Flight manager extremely rude and unhelpful. She stated that there was nobody at the airport who could authorize such upgrade. In contrast they use business class space to "upgrade" luggage from other passengers. It seemed that FA are unhappy with the current situation in the company and showed lack of motivation. It is obvious that OS downgraded most of their services however their tickets in Central and Eastern Europe are still very expensive.

FRA-VIE-YYZ-VIE-FRA in Economy. Short flights FRA-VIE-FRA uneventful. Longhaul flights from Vienna to Toronto (and back) on 767 very good. All flights on time. Crew friendly and did their job with a smile. New cabin interior very good: seats are comfortable could even sleep for 3 hours. Entertainment system on demand but movie selection is a bit limited. Food quality was great quantity just ok. Would definitely fly with OS again!

Actually the ratio quality/price is very low on Austrian flight you pay big money for nothing for no food (a cold muffin or something like that is no food for me) no service and old aircraft with no entertainment. If you have option to fly with someone other than Austrian take it. Because as I'm flying Geneva-Vienna there is unfortunately no other option if it was the case I wouldn't fly with Austrian.

NRT to VIE on a very new B777-200ER. Fast and uncomplicated boarding and the flight was totally on time. The food and hospitality was great and also the new cabin impressed me. The IFE offered a lot of different channels. The value for money is perfect.

Split-Brussels via Vienna. All flights on time or ahead of schedule. Planes were very clean. Cabin crew not all friendly. Web check-in not possible out of Split maybe because the ticket was issued on Lufthansa. Fortunately for us the given seats directly at check-in where ok. Catering with Austrian on European routes has reduced apparently. Only an apple or biscuit available on an evening flight from Vienna to Brussels is a bit poor! They used to serve a decent hot meal some years ago. A sandwich like you have on Swiss would be more appreciated! Austrian also needs to invest in newer planes. Not sure if I am going to fly them again soon.

Flight OS25. 22nd Sept. Vienna to Bangkok. Flight ran out of food. Was offered the vegetarian option 3 cold potatoes and 3 slices of tomato. Morning meal was a sandwich served still frozen. Staff were less than friendly or helpful. Monitor in back of seat wasn't working. So no entertainment until they exchanged a monitor from a spare seat after 3 hours. My worst flight.

Dubai to Vienna / Boeing 767 in new business class. Seats are comfortable with enough privacy. Maybe for some travellers a bit narrow as the armrests and consoles are quite high. Cabin staff was ok - could have been friendlier. Food was a midnight snack (had chicken tikka) which was ok. Breakfast was eggs with toast yoghurt and fruit. Was very good and freshly cooked by the chef on board. Cabin was clean. Toilets without amenities (no hand lotion or eau de toilette). Lounge service in Dubai ok with good choice of food (hot and cold). Overall good experience but crew could have done more to make it memorable.

Extremely disappointing. Houston to Dubrovnik Croatia. What appeared to be a 3 stop return all on Austrian Airlines was actually across 3 airlines (Croatian Tyrolean and United) so when we tried to check in we were unable to do so online. We had a 1 hour layover in Vienna and the only reason we made our flight is because Austrian was so disorganized they were delayed in boarding the flight from Vienna to Chicago. Our boarding passes we received in Croatia didn't work in Vienna. When I tried to board the attendant dismissed the boarding pass and said it was no good. I had to check in again. My friend had the same issue so we went to the gate and they reprinted the exact same pass. In addition it is very irresponsible for the airline to book a one hour layover when it would easily take 2 hours at least to get from one gate to the other especially with Vienna requiring customs to get in and out of the airport and you have to go through security again. I give credit to the personnel who kept reprinting our tickets at each stop. But we will definitely avoid booking with Austrian again until they get a little more organized for scheduling flights and online check-in.

I have actually been on many flights with "Austrian" all over the world: VIE-JFK VIE-PEK VIE-BKK and have never really experienced anything bad. Good onboard programme and food on long range flights. Seats are comfortable (even to sleep). The crew are always nice and friendly and try to help.