American Airlines

❎ Unverified | My first and last time with American Airlines. Flew from Seattle to Fayetteville, Arkansas via Dallas Ft. Worth. Flight attendants were extremely unhelpful. Plane was 25 minutes late despite having been parked at the gate for 2+ hours prior to take off. Gate agent was late getting to the gate to let crew onto aircraft and get us boarded. 25 minutes late getting into DFW. No connecting flight information was given by flight crew. Our connecting flight boarding passes had the wrong gate listed. When we landed I asked an agent at the gate to call the gate of our connecting flight to let them know, she said she couldn't do that but told us we should hurry. My 75 year old father and I ran through the airport only to have the gate agent at our connecting flight litterally close the door in our face and tell us there was nothing she could do to get us on the plane. The next flight was 2 hours later, which made us late for our meeting. I am most disturbed by the lack of customer service and unhelpful nature of all the employees we encountered.

✅ Verified Review | I was on flight to Charlotte from Munich via London. My plane from Munich was already delayed due to weather, so my 1.5hr layover in London for a USA flight was cut down to 40 minutes (in which I needed to change Terminals, go thru security and get to the other side of the airport). My American Airlines flight which left on February 22 at 1:30 pm was already closing, so I had started to run. I finally arrived, out of breath and about to collapse. The gate lady let me quickly run across the hall to purchase a bottle of water before I dehydrate. Finally on the plane. I sat a good 10 minutes in stillness, trying to catch my breath. I wanted to get comfortable and "set up" for a transatlantic flight when I noticed that I had lost my cellphone! I ran up to the stewardess and explained my situation. She calmed me well, but explained that I couldnt leave the plane. Another staff came up and inquired what was wrong. I told them I needed to leave and get my phone, thinking I hopefully left it by the gate or the small store across the hall. He walked out and some minutes later returned with my phone. My vacation was saved and I couldn't thank him enough. Both of those flight attendants had done such an awesome job at calming and fixing the whole ordeal. I flew again with AA on my return trip on March 6th to London and they were my attendants again! It was wonderdul to see them again. I will always recommend American Airlines.

✅ Verified Review | American Airlines flight from Milwaukee to Chicago was showing as delayed by 35 minutes upon our arrival to airport. No problem as we had 1 x 2.5 hour layover for a connecting flight. However, time went on and the departure time kept getting extended for no reason given. We were instructed that the flight would still occur. When the flight showed a departure time of 9.51 (almost 2 hours past its original time - and keep in mind the flight is only a 45 minute flight from Milwaukee to Chicago), I went up to find out what was going on. Fortunately a pilot was there and told me that the 1st plane had mechanical issues and then another was sent for and it returned for mechanical issues and that they were looking for another plane. They were talking about getting a bus to send passengers to Chicago. Unfortunately, that would no longer be an option as it would take at least 2 hours to drive, park and get to gate - which means we would be missing our connecting flight. Why didn't someone make that decision sooner - or at least let us know as I could have driven to Chicago or got my own transportation. No communication. When a gate agent finally arrived, she said she could change our flight to get us to our destination, but it was not leaving until 4 pm (we had been at the airport since 6.20 am). So now we had to wait until 4 pm to leave and it was 10 am at that point. We were later given some food vouchers by a ticketing agent as the gate agent seemed to think that this was normal for AA and she agreed with us but there was nothing she could do. When we tried to use the vouchers - which states only good for food and beverages - at Nonna's restaurant, they refused to honor part of it as we had two drinks with our food and they stated that it did not include alcoholic beverages - which it does not state on the voucher anywhere. Again, more issues. We finally arrived at our destination over 7 hours late (which is big in a short 4 day vacation). The experience was terrible all around. So much so that we are looking at cancelling our Citi Advantage card and never flying AA again.

✅ Verified Review | My university booked 45 people on a flight from New York JFK to Santiago, Chile, with a layover in Miami. When we arrived at the airport (luckily with plenty of time), the kiosks could not process our confirmation code and many of us got error codes. Customer service slowly and painfully manually checked us all in and took our luggage. When returning from Santiago, we arrived at the airport ready to encounter the same issue. This time, the kiosks once again did not work, but the customer assistance agent would not let us all enter the line to get manually checked in. Instead, they roped off the entrance to the EMPTY line and "had to talk to the manager first." We explained that there were 45 people under one reservation code and the kiosks would not check us in, but they were adamant about having each of us wait for the kiosk to give us an error code and then get in line for customer service. I explained that we would all miss our flight if all of us had to wait in line for a kiosk, error code, and then for customer assistance. After "talking to the manager," the agent offered to check half of us in, not that this makes any sense because all 45 of us had a ticket number to board the same plane. Finally, after ignoring the agent and just entering the line, our bus driver came to argue with them as well to let the rest of the group through. The agents denied that 45 could possibly be under one confirmation code and have a group reservation (Why else would 45 people show up at the airport together?). Eventually, they let everyone through, did not find more agents to assist the line, and clearly had not communication amongst themselves. Luckily, everyone got through security in time for the flight, but I'm sure if some of us hadn't just ignored them all together, some would not have. The woman also printed my first boarding pass twice instead of printing my boarding pass for both legs of the trip, thank god the kiosk before security during my layover worked, or I would have missed my connecting flight since there were no attendees at the counter in Miami.

✅ Verified Review | Boston to New York JFK. A very unprofessional airline. If you don't want to be frustrated dont travel with American Airlines. Today 28 March I boarded on time to go to JFK and at the last minute they announced that the flight is cancelled. No reason. I was suposed to connect to an international flight from JFK but I missed it. They gave me a late flight via LGA instead of JFK. they didn pay for my hotel and worse still they even didn't apologise.

✅ Verified Review | I experience significant delays on most of my trips with American Airlines, and as a result only fly on it on the Philadelphia-Pittsburgh route where it has a monopoly or if its ticket price is significantly cheaper than the alternatives. Most recently, this airline had a 3-hour delay on the Philadelphia-Pittsburgh route, on which it charges fares comparable to many intercontinental routes, with no concessions and only a curt verbal apology. The airplane itself was in bad condition, with grating squeaking in many of the armrests. I would not fly it on any routes where there is a choice.

✅ Verified Review | Miami to Orlando. From the boarding to the customer service and service in general is terrible. The new machines they have to get your boarding passes was not working. Once I rushed out of one American airline flight to get to my connecting flight was delayed by 3 hours mind you I'm trying to rush to not miss it. I arrive to the gate they say they are delayed because the staff is overworked and they are waiting on new staff, which to me is ridiculous and makes no sense. Once almost 4 hours passed they call us to board the plane, a rude lady was giving everyone attitude and was upset for whatever reason and did not want to answer questions. So now at this moment we are on the airplane waiting to depart and waiting on the runway for 30 mins - at this point we are delayed by 4.5 hours for a flight that only takes 30 Mins. And to top it off they made a mistake with the number of passengers and paper work so here goes an extra 30 mins. I do not recommend this airline whatsoever.

✅ Verified Review | Miami to Santo Domingo. Every time I fly with American Airlines, i feel there is something that frustrates me. This time, they asked me to check a bag when clearly it could have fit. They wanted to argue with me saying it wouldn't and when I got on the plane there were bags larger then mine. I was just in a smaller plane before and travel all the time with my bag and it always fits in the overhead. Last time I flew with American in January, the plane never showed up and I had to wait in the airport from my original destination for 7 hours. I missed my next flight and american did nothing to help me except for giving me food vouchers that covers nothing in an airport. I had to get a hotel in the airport and spend an extra 145$. I find myself more and more disappointed with American Airlines every time I fly.

✅ Verified Review | I had a connecting flight from Miami to London. The boarding had started early and it was underway when I got to the gate. The cabin crew were greeting passengers during boarding. It seemed that the crew were happy to be there and were chatty. flight left the gate 10 minutes early so arrived into London 30 minutes early. The dinner service was quite quick. I had to decline the dessert as I was full from the main course. The breakfast was ok as I had a fruit bowl.

❎ Unverified | My wife and were traveling to the Falkland islands and for the most part American Airlines had the best itinerary. The outward trip was nice on the 737 to Miami, then things changed. Miami to Santiago on an antiquated interior on a 777, flight staff not even cracking a smile, the worst airline food I ever had. Return journey, same only the food was a little better. Miami to Chicago, this 767 still had ashtrays in the arm rests plus a grubby interior, I did not feel safe on this aircraft. You need to update your fleet and improve the cosmetic maintenance of your aircraft and do something to make your staff happy, great is certainly not where you are headed!