American Airlines

✅ Verified Review | Los Angeles to Hong Kong. Boarded on time for 0155 departure. Sat in 3J a very private business class seat that has only one window. A large pillow, seat pad and duvet was on the seat. Slippers, a cole haan amenity kit and bottled water was in the side storage area. Pyjamas and predeparture drinks were offered. The dinner service was promptly started after departure. The quality of food was good and the flight attendants were attentive and checked on me throughout asking if I was ok or if I needed anything. Prior to arrival in HKG breakfast was served. Snacks were also available throughout the flight. I was pleasantly surprised with the comfort and service on this flight. My expectations weren't high, but this was every bit as good as my prior business cabin experiences on Qantas, ANA etc

✅ Verified Review | Miami to London Heathrow. My first flight with American Airlines and hopefully my last. The check in agent was reasonably okay. The cabin crew on the whole totally disinterested and disengaged. No cabin crew awareness of good customer service. A poor meal service, and they did not offer water during the transatlantic flight, too much interest in bonding I think.

✅ Verified Review | DCA-ORD-DOH-CMB-DOH-PHL-DCA Route. This was an AAdvantage OneWorld international roundtrip award, using American Airlines (AA), Qatar Airways (QR) and SriLankan Airlines (UL). All sectors were above average, and reasonably close to being "on time". They connected well, and baggage was transferred with no issues. Check-in at DCA, reconfirm at ORD and check-in at CMB were very good, with CMB being the best, as UL has a separate "Silk Route" counter and entrance for business class. Meal service was good on all, and the seats comfortable based on flight length, with the A359, A333 and E75 being the best. Flight attendants were good on all sectors, and were outstanding on QR flights. My BA Executive Club Gold/OneWorld Emerald card gained me access to AA Admiral's Club lounges in DCA and PHL. QR used the AF-KLM Lounge in ORD, QR's own Al Mourjan Lounge in DOH, and the UL Serendib Lounge in CMB. My overall rating for the entire trip is 8/10, broken-down as follows: AA = 7/10, QR = 9/10 and UL = 8/10. I would fly all three OneWorld airlines again, and recommend them based on this trip experience.

✅ Verified Review | Sao Paulo to Los Angeles. Haven't flown AA for many years and had read reviews that made it sound bad. Turned out we had a very nice experience. As an Alaska MVP Gold, we got Main Cabin Extra seats- the increase in pitch from 31" to 35" made a huge difference during the 12 hour flight. Seats were reasonably comfortable, plane was clean and entertainment system had decent options. Took off at 10:30p (on time) and shortly after, flight attendants came through with drinks and a dinner service. Wine choice was decent and food was as well. Portions were small but for us just right to sit for 12 hours. FA's came through and picked up quickly and cabin lights dimmed for sleep. Flight attendants were very nice, efficient. Had a nice talk with one of them- this route takes more than 20 years seniority with AA but FA's were engaged and helpful. I asked for a head set for the entertainment system and one of them remembered and found one for me. All in all a good experience. Landed at LAX at the American terminal and had a long hike to the International terminal to go through customs. Baggage showed up promptly and in good condition. American did a nice job- certainly up to any of the other US airlines.

✅ Verified Review | Las Vegas to Boston via Charlotte. Our flight on Spirit was cancelled. We were booked onto American Airlines (same airline in which we flew in on). The staff were amazing and even made sure my very tall husband had a seat he fit in (we were not charged for upgrade on the way home), they insured we sat together. We had a medical issue with a passenger. The staff handled it wonderfully and professionally. I was amazed by thier calmness! While it wasn't straight through, our layover in Charlotte was awesome. Excellent service.

✅ Verified Review | Austin to Tampa via Dallas with American Airlines. On the finale leg of my trip, I was told I needed to check my bag. The gate attendant asked me to test it in the check bag container and after fitting perfectly (I was on two day business trip) she tells me the bag is too large. I was perplexed and handed them my bag. The two passengers in front of me were carrying larger bags and large computer bags. One was a AA employee, of course they were not asked to check their bag. The traveler behind me acknowledged how strange the interaction was and that my bag was clearly not too large. I am livid as I sit and watch bag after bag roll by me. Now as I land at my home destination instead of walking to my car, I will be sitting at the baggage claim. Classy AA. Ask for volunteers, don't force your paying customers into wasting their time.

✅ Verified Review | I will never fly with American Airlines again. I just got back from my annual vacation (Roanoke to Portland) to visit family on the west coast. I have used American Airlines twice now to take this trip, and they completely ruined my vacation both times. Last year, my flight was delayed twice leaving my first airport. This caused me to miss my connecting flight. Then they re-routed me, which added an additional stop, after hours of dealing with rescheduling flights, I got on my flight from Dallas to Portland. Sat on the tarmac for 3 hours then that flight was cancelled. Then I had to wait in line for hours to reschedule yet again. I lost a day and a half of my vacation because of the delays. This year (last week) I was scheduled to fly out at 5:50pm. got to the airport to check in, and my flight had been canceled due to the AC on the plane being broken - they couldn't schedule me for another flight out until the next morning. Also, rescheduling resulted in adding an additional stop to my trip. I missed an entire day of this vacation, and had to cancel reservations as a result. They gave me a $200 voucher. Seriously? I don't even want to fly with them again. what good is a voucher going to do? Disgusting!

✅ Verified Review | I just returned form the trip that I took from Saint Louis to Washington Reagan. American Airlines totally ruined the trip. Not only did we not get to DC in time to do anything, the same thing happened on the return flight home. Our flight was delayed and we did not get home until after midnight. We sat at both airports watching American Airlines flights being delayed and canceled. We were not the only ones. I will never fly AA again. Basically anyone was fortunate if they left on time. I was totally shocked. I really almost feel sorry for the gate personnel. It is no wonder that were telling people that “It is just your tough luck”, they have to be ashamed and sick of it themselves. While waiting in St. Louis, the gate personnel did not want to give out meal vouchers. One lady apparently aware that after such a wait that we were entitled to meal vouchers got up and asked for the meal voucher, the gate personnel whispered, “If I give you one I have to give everyone one.” Let me tell you about a similar experience I had with Southwest Airlines recently. The same delay happened and after a couple of hours the gate personnel started playing a game with everyone at the gate. They started giving mileage vouchers for the delay. I have flown for years and I have never had such incompetent, terrible service. The only way I will ever fly AA again would be that it is my only option and I have to use AA.

✅ Verified Review | I was scheduled to fly out on American Airlines on 4/17/2017 at 11:00 am from St. Louis to Washington Reagan. I arrived plenty early (9:00 am). Everything went smooth until I reached the gate to depart. I am now still sitting here waiting for a plane to arrive. It's 2:15 pm. When inquired upon where the plane was at, I was told two different stories - the plane was on its way or another plane was in the hanger and would be coming. None of the employees seem to care that appointments are being missed. No one seems to know anything. I know one thing for sure - I will never fly this airline again.

✅ Verified Review | El Paso to Chicago. Due to my claustrophobic issues, this was my first flight since 2010. Arriving from Chicago to El Paso the flight was decent because i had the air vent full blast which helped from feeling anxiety; but returning home was a emotional disaster. I paid $90 for me and my husband for leg room and just to find that the only seats available in the main cabin had a low overhead, the air vent had hardly any pressure, tight seat belts, and I was continually bumped every time stewardess pass. After everyone boarded and a few minutes afterwards, the captain announced there was engine problem and there would be a delay. Immediately I began to panic because I couldn't get the air vent to work. I informed the stewardess several times with tears steaming down my face, that I was freaking out and I needed air, and she informs me that once the plane took off, I would get more air. After waiting 30 long minutes on the runway, the plane finally took off and a guy sitting next row saw the panic and my knees shaking, he attempted to help with the air vent. There were four empty seats in front of me and not once did either cabin staff attempt to accommodate nor ask me why I was crying. Meantime my husband tried to fix the air vent but to no avail. Also the low overhead was so inconvenient and with me crying, he tried to fan me with a magazine, so I know he was miserable as well. Next time i will spend the extra $100 bucks or more and fly with another airline.