American Airlines

✅ Verified Review | Columbus to Chicago. The worst experience I’ve had flying with an airline. The tickets are much more expensive than their competitors (Southwest, etc) and there is less room for seating and less room for carry-ons to be stowed above. The overhead storage space is so limited that I had to check a carry-on I brought, which may cause fragile items to be damaged. When asked about why I would have to check this, the female attendant spoke with an extremely annoyed and sarcastic tone telling me “well that’s too bad, you can take a seat and book another flight”. This is awful practice, and is a mystery to me why a person like this is getting paid to represent a company. I will never fly with American Airlines again, and I suggest anyone considering flying with them abandon that idea. Also, boarding began after the scheduled time as well as take-off.

✅ Verified Review | Detroit to New York. This was my first experience and it was not great. American’s online boarding pass links did not work, so I had to get agents to print them at my layover city. My flight home was cancelled and no voucher was offered. When I arrived in Charlotte there was no agent at my gate to help me, so I had to find another agent at another gate. That was after the kiosk computer could not find my flight information. Bad customer service.

✅ Verified Review | Boston to Memphis via Chicago. American Airlines are the worst. Delayed flight 5 times in 20-30 minute increments. Had they been honest from the jump I could have made other arrangements. Airline ticket is a contract allowing 2 carry on bags, which AA are now claiming isn't the case on this aircraft though the fine print neglects to mention that. They demanded I part with valuables and check bag to fly. (Literally just got off AA flight that allowed it- standard size carry on). The flight attended looked me in the eye and point blank lied at 9:45, claiming the flight was leaving at 10.

✅ Verified Review | Cancun to Knoxville. American Airlines is one of the worst airlines out there. They overbook and the planes are very much out of date. Our plane in August to St. Thomas looked straight out of 1970 with no in flight entertainment. Still even has ashtrays. How is that for a 4 hour flight? We paid way too much for that type of service! Unfortunately where we live and want to fly to, we have 2 choices which are AA and Delta. From now on, we will try and take Delta. Our last 3 experiences with AA have been lackluster. We were bumped from our return flight we made 7 months in advance with little compensation. They put us up at a hotel and gave us each $20 for dinner, breakfast, and lunch. Breakfast alone was $23 per person plus tax for a buffet so you can imagine how much lunch and dinner was. The hotel AA put us in said AA overbooks and bumps people often! Not to mention the extra money we had to pay for pet sitters and time missed from work coming back over 24 hours late. They made very little apologies. After emailing back and forth, I finally got $200 flight vouchers. But it didn’t come easy. Plus we have to go through Charlotte, NC for connecting flights which is the rudest airport I have ever been in.

✅ Verified Review | From Washington to Chattanooga all the staff except one attendant on the flight was rude. Once there we had three hour delay that no one seemed to know why. We did however get to stand on a bus for 45 minutes while they lied about not having a flight crew, it ended up being the staff that was onboard while we stood on the bus. No more AA flying for me.

✅ Verified Review | Denver to Chicago. I this the attendants and CPU yet staff are just as nice as any other airline. I think the problems I encountered are higher up their food chain. Flying Den to Chi, delayed an hour. Two days later, return flight we waited over two hours for a crew member. I've had more delays than on time flight with American, so plan ahead to be comfortable, because you never know if you'll leave on time or have to sit around and wait for them to get their poop in a group!

✅ Verified Review | Dallas to San Jose. The ticketing agent was rude. The plane needed maintenance. We sat on the tarmac for over an hour waiting for the mechanic. The majority of the passengers missed connections. The airlines should have maintained the equipment before boarding Passengers. If I could rate this as a zero with no stars I would.

✅ Verified Review | Atlanta to Miami. I sit here at gate D25, waiting to board a flight I shouldn’t be on, more frustrated than I’ve ever been with an airline. I’ve had one bad experience after another with American Airlines. I arrive to gate T9 around 5am and immediately go to the check in desk because I’m flying Basic Economy for the first time so I want the gate agents to know that I’m here and would like a seat number for the flight. One rudely responds, “We’ll call your name when we’re ready for that.” I sit down patiently waiting for my name. Finally my name is called, and she asks me if my small duffel bag is the only bag I have? I respond that yes it is. Another agent chimes in that it looks like it it is too big and that I will have to pay for it. I respond that it should fit under my seat, so I put it in the demonstration bin and of course it fits. They tell me they just wanted to see my bags and that I can sit back down and wait for the next instruction. When it comes time for boarding group 9 to board, I wait for my name to be called. (now apparently there are two individuals with my last name, and the other individual is flying standby. But I don’t find this out until later.) they ask the group to walk with them down the runway and wait for a seat number. I ask the agent when I can board since I paid for a ticket, she asks the other agent about me who checks her list and says that “You’re not on my list!” They give up all seats on the flight and I have now missed my flight. We get back to the desk at which point I’ve never had two grown women be so disrespectful to me. They both blamed me for not getting on the flight. Saying the flight had two Individuals with my last name but not once did they call a first name. I now know that neither Individual with my last name made the flight. I need to be compensated for my inconvenience and these two ladies need to be suspended for how rude they were to myself and other passengers I witnessed. They both should be mandated to take customer service training.

✅ Verified Review | Dallas to Calgary. Worst service ever. Connection got delayed, missed the next flight, two managers showed up and decided to send me off to Toronto (to get ride of me) instead of Calgary. Their explanation was "we didnt notice". After running around so many times, they offered me the next day flight and one night stay at Super 8, they printed off the stuff and just left.

✅ Verified Review | I am very disappointed. My flight was delayed due to non weather related issues from Houston to Charlotte (layover) to the extent there flight was cancelled. So I would be stuck in Charlotte. I had to rent a car and drive to Augustaand then drive back to Charlotte to fly home. My flight was again delayed and I had to stay the night (again non weather related). I finally arrive in Houston Monday morning and low and behold my luggage is delayed on another flight! So I'm late for work, I'm out hundreds of dollars, I do not have my luggage and I am beyond upset! I call and they issue a refund of $96.72. What the heck did that cover! Every time I fly American there are issues. Save yourself time and money and fly with anyone else! Also I paid for the wifi service during the flight and I should have known - it didn't work either. The onboard staff was rude and hasty. They cared more about advertising for their credit card and passing out applications then they did the passengers! I might as well have thrown money out of the window! Even a 1 star rating is too much.