American Airlines

✅ Verified Review | Atlanta to Dallas Ft Worth. What has happened to American Airlines, as cocky CEO declares "we will never lose money again". At the same time, as a long time customer, service, Advantage profram, dependability and overall satisfaction for me has gone from 90+ to less than 25%. Solid F, Three of last four, 9 of last 13 flights have been delayed. Statistics tell us thats not bad luck, simply bad maintenance. FF miles are worthless. Customer is at fault and needs to pay a fee at every opportunity. Again, solid F for me.

✅ Verified Review | Los Angeles to Dallas Ft Worth. It is a real pity to watch one of the old mainline US carriers continue to fall to new lows. The aircraft broke down and needed to be replaced. The flight was the best part of 5 hours late. Inflight service and ground handling was ordinary. Once upon a time America lead the world with customer service. American Airlines staff seemed to be so demotivated that they really have little interest in their customers. The whole lack of a service culture seems to filter through the airline. They just don't care. This happens far too often and they risk long term customers like me moving their business elsewhere.

✅ Verified Review | Kona to Los Angeles. Awful boarding process. The speaker called disabled passengers and military personnel. After they called group 1 (my group) myself and my family preceded to the gate scanned in and started to board the plane. A worker asked what seats we were in before we got to the plane and we told them 4. She allowed us to go. Once we got to the plane a worker asked the people in front of us their seats and let them on. Once we approached she never asked us our seats And very nasty told us "y'all can't board you have to wait". I said to her the other worker said we could we're seated in row 4. Her face turned red and she said "oh ok come on board" the reason for the hold up was because they were boarding a disabled passenger in the main cabin not first class. I was so mad because she didn't treat the people in front of us like that. After we were seated the rest of the ride went smooth.

✅ Verified Review | Tampa to Palm Springs via Charlotte / Phoenix. I ordered my ticket through FlightHub, all flights were cancelled and Tampa airport was closed the night before my departure, because of hurricane Irma. I've been trying to reach FlightHub for over three weeks now to get a refund for my flight, but it was impossible to get through to them via phone. Whenever I called, it keep disconnecting me or they pretend on the other side that they can't hear me, and disconnect. I called AA and they were unable to help me, because the reservation was made through FlightHub agency, so FlightHub is who I need to go through. I called FlightHub again, and after 3 weeks I was finally able to connect with them. They kept me on the phone for 3 hours, going back and forth with American Airlines - finally AA announced that my ticket is not eligible for refund! It is close to $500 that they are refusing to refund and I would understand if the circumstances were different, but the cancellation due to natural disaster should be refunded no matter what. Shame on you American Airlines.

✅ Verified Review | Dulles to Tulsa via Dallas Ft Worth. I scheduled my flight allowing for a 2 hour layover since Dallas airport is known for delays. My flight from Dulles was delayed 45 minutes due to a circuit board issue. Once we finally arrived at Dallas, we had to wait around 30 minutes on the runway because there was a plane at our terminal. Once we finally got off the plane I had 10 minutes to get to my next flight so the stewardess directed me to an AA desk to get another flight. The desk of 3 American Airlines worker had no one at their gate or desk so the stewardess left me their for the 3 girls to help me. The 3 workers never looked up from their desk, and when I finally got them to acknowledge me they said they couldn’t help me because they were busy preparing for an international flight that left in 5 hours! I asked them to at least see if my flight had done last call. They refused saying “we don’t have all the time in the world to help people that aren’t on this flight”. Again, that flight didn’t leave for 5 hours and there were 3 workers! I finally made it down to my gate and spoke with customer assistance. The 3 workers there were all on their cell phones, which they didn’t put down when I arrived for help. I explain the situation and also told them I was shocked by the lack of customer service I received at the other desk. 2 of the workers giggles and rolled their eyes while on their cell phones. The gentleman helping respond, “there are more customer that missed their flight than just you, those workers have to managed many customer with specific need, this desk has all the time in the world though. I have you on a new flight, have a nice day”. I’m happy the gentleman was more “welcoming” than the other 5 customer service workers but I can honestly say this is the worst airline customer service I have experienced from any airline company. In addition, the delays were extremely annoying when you had planned ahead as to avoid the problem of a missed connection. Unless I have to fly AA again, I will not!

✅ Verified Review | Dallas to Toronto. Booked American Airlines via Expedia. Got to the airport 7 hrs early to see if we could catch an earlier flight. We were expecting a rebooking fee. What we weren't expecting was what we were told. Were told that we had purchased "economy" tickets which are their form of competing with the discount airlines so "perks" like rescheduling were not included. Other things they told us were "perks": check in luggage ($25 extra each), overhead storage (not allowed), 1 carry on or personal item only (to be stored under the seat only), and the seat itself! Yes she actually said the seat is a pen and would be extra! After all that they wouldn't even seat me with my wife. We were close - 15 rows away! Currently waiting to board in 2 hours. I'm expecting them to say that if we want in-flight entertainment it would be extra and then hand me a mirror to watch my hair grow. Awful airline - save yourselves the heartache and exercise any other option. I certainly will in the future.

✅ Verified Review | Boston to Lubbock via Dallas Ft Worth. I was at the gate with time to spare. I purposely did not check a bag, because I wouldn't have time to go to baggage claim when I landed. I understand when they just check it below, then hand it to you when you get off, but they fully checked it. I told her I didn't want it checked. She tried to act like she was doing me a favor by not charging me. Additionally, they tried to check it for the wrong city! The lady was extremely rude about it as well.

✅ Verified Review | I walked into the Alexandria Airport (Louisiana) about 5:45am, I went to the check in desk, the self check in was out of order. No one was at the checkin desk. I stood there waiting to be checked in about 30 minutes. The time for my flight came and went. A few minutes after my flight time a man finally shows up, I tried to check in and he informed me that I missed my flight and if I wanted on the next one I'd have to pay 75 dollars. Negative experience could have been avoided if this man was doing his job! Also had the self check in been working I could have avoided missing my flight. This is my frist time flying American Airlines and I will not fly with them again!

✅ Verified Review | I bought 2 tickets to fly with my boyfriend. Both to and from our destination our seats were split up. I called customer service and they told me it's gate seating and 99.9% of the time you get to sit together. Clearly not that percentage when it happened both flights. What is the point of buying tickets together when they don't even seat you together. I will never recommend nor fly American again.

✅ Verified Review | Appalling experience from Milan to New York and back. I was unable to print my boarding pass from the website despite being checked in. I was berated at the check-in desk for being late and asked several times why. I was not late and had to wait for the gate to open once I got there using no express line. The flight attendants on the way to New York were nice, but the airplane was just something out of the 90s. No private screen (which is standard for British, United, Lufthansa, Swiss), no way to control the air conditioning (it was freezing cold), the audio from the audio jack was not working well and the seat pocket was a little broken. On the way back, the cabin crew, and particularly one flight attendant, was just so rude I could not believe my ears. I was asked if I wanted to change seats because I was seated close to the restrooms in the back and when I politely declined explaining that I wasn’t feeling very well and wanted to stay close to the restroom I got a "yeah, whatever!" as a response while she walked away. And during landing she said to her colleague, thinking we wouldn’t hear I hope, "I mean, we are landing, wake up people!". The food was not bad, but was the same for both long haul flights. I will avoid ever flying with American Airlines if I can.