American Airlines

Not Verified | Philadelphia to San Juan. American delayed our flight due to “maintenance issues” 20 minutes before we were supposed to board. That delay caused us to miss our connecting flight in San Juan. We had to pay $340 with another carrier to change our missed flight. American refuses to reimburse our money. They said they can’t “guarantee arrival times“. I will never fly them again. Terrible customer service. To me they should be responsible when the flight is delayed for mechanical maintenance issues!

✅ Trip Verified | Mexico City to Jacksonville via Dallas. Worst experience I’ve ever had. First they make me buy another ticket for me and two other family members, then they delay my flight from DFW for more then two hours because the plane was not working properly. Thanks to this I missed an important meeting at work .

Not Verified | The flight was delayed for 9 hours. There was no compensation offered that was comparable to that of the hotel and event tickets that had expired upon our landing. The entire AA staff was apathetic - they couldn't even bother getting us vouchers for restaurants or lounge seats. The best they could conjure were some complimentary AA branded warm sandwiches and stale chips for our 9 hour wait.

✅ Trip Verified | We flew American Airlines from Dallas Fort-Worth to Las Vegas. Our flight was delayed by an hour and the gate changed to a different terminal. When we got onboard, the friendly flight attendants welcomed us and led us to our seats. The Boeing 787 was very new, clean and spacious. The seat was comfortable and the IFE system was excellent! They served two drink services during the 2 hour flight and they served pretzels about 3 times. Overall I wouldn’t hesitate to fly American again.

✅ Trip Verified | Richmond to Charlotte. Original flight through PHL was cancelled due to mechanical problems but alternative arrangements were just fine. It's when things go wrong that airline service is truly revealed. I was very pleased with my rebooking and the service I received. I found the American Airlines app helpful. American Airlines made a great vacation possible and I am looking forward to doing it again. Nothing to complain about!

✅ Trip Verified | Frankly the worst airline and a disgrace to the American people for calling themselves American Airlines. They are a horrible representation of our country with their lack of service, lack of care or accountability. My flight from SJC to a connecting flight at LAX landed late. 10mins before the gate was scheduled to close, we were told that our gate had changed. We took off later because we had to wait for passengers to disembark first. At LAX, we taxied for 20mins before the captain decided to inform us of the delay from traffic and light rain. My layover was only 50mins so I only had 10mins to get to my gate by the time I disembarked. I informed ground staff about this to which they just pointed to a massive line at gate 52G which required a bus transfer to Terminal 4. There were many in line who had a connecting flight from LAX to HKG, like myself, but they did nothing to ensure we would make the flight. When myself and others arrived at the gate, AA staff simply shrugged and pointed us to customer service who gave many of the customers attitude. I was "lucky" enough to be booked onto the next flight 24hrs later w/ a hotel. The next day I confirmed with AA staff at the gate twice and customer service that my checked baggage would be on board. They all confirmed, however, it never made it onboard. I had to call incessantly to finally have them track my bag. I finally received my bag 4 days later with items stolen...Lastly, the boarding pass says "gate closes 10mins before flight". AA staff at LAX tried to board us an hour early and close the gate 30mins before takeoff.

✅ Trip Verified | Miami to New York. Worst experience flying ever. I took this airline to get from Montreal to Lima and back, and on the way one flight was delayed 17h because of mechanical issues before finally getting cancelled which made us miss our 2 connecting flights. The first connection was replaced because it was the same airline, but they didn’t care at all when we called them about the last flight which was booked with LATAM Peru. On the way back security ran very long cuz of government shut down so we only got to our plane 1 minute before the doors closed and we were told that we couldn’t get on and that our seats had been given to someone else. On the way our trip took 48h instead of 16h (and we had to pay for another ticket which later lead to more complications) and on the way back we are currently on stand by but doesn’t seem like we are getting on a flight any time soon. I have never dealt with customer service people that cared less about your situation and had such little empathy especially after Everything they made us go through on the way to Lima and now on the way back as well. Terrible airline, terrible service 0% recommend!

✅ Trip Verified | American Airlines is absolutely the worst airline I have ever traveled through. Every single flight through them was delayed on the trip I had today except the final destination flight at the end of the night, and the cabin service refused to even call the other flight to let them know they had connecting members. This is the worst service I’ve seen in any industry ever, and I will never fly American Airlines again.

✅ Trip Verified | Norfolk to Honolulu via Dallas Ft Worth. Best Flight Attendants I've ever had, they took time for questions they were beyond kind and made sure accommodations were comfortable, they were courteous professionals. Prices are great, Entertainment, and staff is just amazing. I can say that from here on out I'll continue to be a loyal AA customer and I hope this review reaches the staff attending flight A5 from DFW to HNL and AA1998.

✅ Trip Verified | Atlanta to Boston via Charlotte. Absolutely nothing wrong with the in-flight product on this domestic connecting flight. It was an older plane, so seat pitch and recline were reasonable. I suspect the newer layout would be less comfortable. Staff were friendly. Unfortunately they wanted $75pp to be put on the standby list for the sooner connecting flight, which seemed unreasonable as it would only save us 1 hour. Their hold times for phone service were ridiculous (45min+).