American Airlines

✅ Trip Verified | New York to Dallas Ft Worth. This is the worst airline I’ve flown and I will never taken American Airlines again. I accidentally purchased a ticket to leave March 10th and I had to leave Feb 10th. I was at the airport when I found out. When I went to speak to the front desk no one was helpful. They said I couldn’t cancel my ticket and also lied and said I could change my flight. Finally after talking to 4 people I spoke with an agent who said I could use the funds towards a flight to leave today. The cost was suppose to be $373. after processing my credit card 6 times he tells me he didnt know how much I was charged. Come to find out i was charged $775 dollars plus a processing fee. They are horrible. Worst airport experience.

✅ Trip Verified | Fort Walton Beach to Pittsburgh. This was the worst experience flying I have ever had. They delayed my flight on 2/9/19 due to maintenance and I missed my connecting flight. Where I was supposed to fly Charlotte to Pittsburgh with a 1 hr layover. Any other later connecting flights were already overbooked. I had to miss work the following day and leave the next day 2/10/19. We left from ECP airport at 541 am and now had a 4 hr layover in Charlotte. They then delayed my connecting flight to Pittsburgh due to maintenance again where we are now currently waiting on a 5 hr layover and counting. There customer service department sucks just as bad as there flights do!

Not Verified | Wilkes Barre to Punta Cana via Charlotte. Purchased upgraded seats to Main Cabin Extra. Entitles priority boarding and complimentary drinks. As per American Airlines web site. First flight received champagne, had 2, next flight was told it was for 1st class only, had to pick something other, had 3 drinks. Return leg, asked for champagne and told again only 1st class can have it, had to choose something else. First 2 flights was not charged or asked to pay for drinks per upgrade. 3rd flight got 1st drink, asked for 2nd drink and was asked to pay. Told I only get 1st drink free and when I questioned attendants she stated, she wasn't going to argue with me about it and said just take it. 4 hour flight and was mad in what was told to me that didn't ask for any more and have to deal with attendant and piss poor attitude. Contacted AA to inquire about issues. AA stated unlimited drinks for free and anything I wanted. That didn't happen. Was told sorry I didn't get to experience what I was told. AA implemented Main Cabin Extra over a year ago and notified employees as per their web site of what MCE seats are entitled to. Was told in communication, sorry, multiple times. I had asked for some type of reimbursement or credit for another flight because of their lack of offering what people expect for upgraded seats and paid for. AA has what I feel is blockers just to tell you sorry, hoping you go away. I feel to tell everyone through here to ask and get what you are entitled to for what you pay for with AA with upgraded seats. In my last email, I was told sorry again, in that I didn't get as many drinks as I wanted. Well, that upset me even more. Was told in email that an attempt was made to contact me via phone. I was called, answered and no one responded. No attempt to call me again or leave voice mail or email me telling me so. Complete lack of professionalism from attendants, not knowing policies for upgraded seats to customer service in communication. When I did talk with customer service directly, was told sorry again and my complaint would be sent up the channels. No effort was tried by AA to please me and what I expected and didn't receive. Thumbs down with AA.

Not Verified | Columbus to Washington. Worst experience ever with an airline. My flight arrived early, at 7:50am didn’t get to the terminal until 8:25am, because planes were blocking our terminal. My next flight was to depart at 8:30am, arrived at the fat at 8:27am and my flight had already left. I’m stuck in an airport all day, until 6pm. I should have been in Key West by 11:30am. They refuse to compensate my time and the inconvenience. Not worth the money, fly Southwest or United.

Not Verified | San Jose to Phoenix. Looks like American Airlines are finally improving their customer service. FA's and gate agents on all of my 4 legs were way friendlier than those of my past experience a couple of years ago. They interact more with their pax and even smile. The new leather seat design looks nice and modern. On the 5 hours leg PHX-SJO you get a sandwich and They come around twice with drinks and non alcoholic beverages are for free. The captain or co comes out of the cockpit and greets the pax when they deplane. That's a very nice touch. They offer a good selection of movies and TV series for free, but you have to stream those via your phone or laptop since they got rid of the IFEs. That I do understand, but then they should at least offer power ports for your devices. Otherwise you may run out of battery mid flight.

✅ Trip Verified | Durham to Dallas Ft Worth. Terrible experience. They delayed my flight from 7 pm to 10 pm, then to 11:30 pm, then to 12:30 am, then to 9:30 am the following day, without an explanation. There were no other flights available, and this caused me to miss significant events that I cannot make up or be compensated for. Then, when I finally got on a flight the following morning, they made me check my carry-on bag and the gate attendant was extremely rude when I asked if there was any way to avoid checking my bag, as I have already missed so much of what I wanted to do, and wanted to minimize the delays as much as possible. Their seats are also small and uncomfortable. I hate American Airlines.

Not Verified | Orlando to Fort Wayne. Worst airline ever, our flight was delayed for no purpose other than to move another flight ahead. On top of that we got to our connector flight. However, when we got there the desk attendant had the audacity to say "aww if only you were here 30 seconds ago, because we just stopped accepting changes." But the flight was 10 minutes from boarding.

✅ Trip Verified | Dallas Ft Worth to Ontario. Esther is amazing. A co worker and I missed our flight to LAX. She was working the check in station at another flight going to Ontario. She went above and beyond to help us make it on a flight so we can get home tonight and see our family. She is the embodiment of customer service and care. I will remember her and American Airlines for helping us out in our time of need!

✅ Trip Verified | Ft Lauderdale to Marquette via Chicago. This trip was badly marred by American Airlines failing to provide the seat upgrades I paid for. The combination of my tall stature and lower back problems prevents me from squeezing myself into the ever-decreasing legroom of the economy cabins without severe consequences that last for many hours afterwards. Whenever I cannot afford to fly first-class, I take the precaution of buying seat upgrades to sit in rows with extra legroom. So far, American Airlines if zero-for-four on these seat upgrades, and their customer service personnel vehemently refuse to provide any compensation for their failures. I could also mention the numerous blatant lies contained within the customer announcements in an attempt to hide their incompetence, and the beverage service that was annulled without any form of announcement, explanation, or apology. Other than to use up the air-miles I have accumulated, I will not be flying with American Airlines again. Having said all that, I have to give them two stars for value, since they are not the most expensive airline, and their cabin staff get an average rating as they are about as good as those on other airlines. Other than that, the only reason for giving them even one star is that I cannot award zero stars!

✅ Trip Verified | Brussels to Tampa via London / Philadelphia. For the last 3 days I have called AA's Advantage line to discuss the fact that there will be a National strike in Belgium on Feb 13th (return flight date) and that I would like to know if I can change or forfeit the first leg of the flight from Brussels to London. News about the strike has been reported by several international news outlets since last week, and the strike is expected to shut down the whole country, including Brussels airport. However, American says they have not received any notice from HQ and so cannot make a change to my reservation without applying a fee. After receiving that same answer 3 times, I asked if I could get the number for HQ, but when I called and made my way through the 15 or so prompts to customer service, I received an automated message that they were closed and I should call back during regular business hours (it was 11am on a Tuesday mind you). Now I understand that procedures are there for a reason, and that the airline makes a pretty penny on ticket changes, but in cases like this one where it is clear no flights will take off from Bru on Feb 13th, why is it that I have to beg AA to look into the issue and be proactive about changing my reservation? I must be back stateside on the 13th, but what I fear is that I will get a message on the 12th telling me the flight has been cancelled and I am rebooked for the 14th, 15th or even later. Overall, I am frustrated with the AA Advantage experience and reps & supervisors telling me their hands are tied until HQ gives them the go ahead. I am also frustrated that despite being a loyal customer for the last several years I feel like AA is giving me the runaround and could care less about my concern re getting back on the 13th. Very disappointing.