American Airlines

Not Verified | I had a flight from Dallas to San Diego and it was cancelled due to no pilots showing up after we sat on the plane for an hour. So I got another flight # 348 to Orange County and again no pilots. Sat in the plane for almost two hours. Flight was cancelled again. No offer from AA to put us up in a hotel. I will never fly American Airlines again.

Not Verified | Pittsburgh to Tampa. Every single time I try and fly American Airlines, my flight gets cancelled and rebooked and cancelled again at least 4 times, resulting in my missing extremely important events which were the whole reason I was flying to begin with. I have literally never taken an American Airlines flight that was not cancelled multiple times after 4 plus hours of delays first. I missed my grandmother's funeral in July, and missed half of my vacation and a religious holiday planned with my family last month. American Airlines never offered lodging even though both times our flights were cancelled and not rebooked until the following day. American has also not gotten back to me after multiple official refund requests for tickets and seat upgrades on flights I never took. They really need to their stuff together before they run themselves into the ground. For a major airline to have such horrible logistics issues is embarrassing, and for them to not make any effort to even respond to refund requests is even worse. I have now spent over $3,000 on booking tickets through another airline, rebooking, baggage fees, overnight stays at hotels and rental cards I should not have had to spend if my flights would have just taken off as planned. Oh and missing my grandmothers funeral after paying $3k for those plane tickets alone is not fun either.

✅ Trip Verified | Dallas to Atlanta. You have to love a airline who creates a delay, placing your flight over 2 hours later then planned, then says there is another previously delayed flight that will get you to your destination at the original projected time. But you have to pay $75 for the convenience of changing flights. How does this make sense? American Airlines is a low rent, low-amenity company that is not worth saving $30-50 over Delta for what you lose.

✅ Trip Verified | Tampa to Vancouver via Dallas. Our first flight with AA was delayed from Tampa by almost an hour and then our connection flight from Dallas would not wait for our whole party of 6 before closing the doors by 30 seconds. Two of us were already at the gate and told American Airlines that the others in our party are running and they closed the door and yelled at me that they will call the security if I stayed there. The other 4 literally got there late because they were at the back of the plane on the primary flight and had to wait to deplane. This was the last flight out of Dallas for the day and we were told on our primary flight that because there were so many people on the primary flight with connections that the 2nd flight would most likely wait. They refuse to wait the extra 30 seconds for all of us to get there and told us they can’t help us and send us to rebook at 12 midnight. Very poor customer service.

Not Verified | So disappointed with American Airlines. We have been loyal customers for 15 years and were recently notified that our card was hacked through their system and 150,000 miles were stolen. Instead of going after the perpetrators, they let us know that we had to file a police report and that they could not help us. We repeatedly asked to have them call us to discuss the matter and they would only email. The one person my husband was able to talk to told him "you should reply to the email so they know you are responsive, and they will take you more serious." We have never had such an ordeal with any company we have done business with. Customers for 15 years and that doesn't make a bit of difference. Such a shame. We have had to take matters into our own hands. I know this is actually a huge problem with American Airlines and having miles stolen as I have heard similar stories. They should think about better security and help support the loyal customers they have. I have been so upset about this, that I had to take time out of my day to write this review, and it is the first time in my life I have ever had to write something negative about a company. Warning to anyone doing business with American Airlines - beware!

Not Verified | We took off from New York Monday evening with the expectation that we would arrive in London at a specific time to make our connecting flight an hour and a half later to Tel Aviv. However, we got delayed an hour at JFK because of “problems with the engine”. In the past three or four times that I’ve flown with American, they’ve had “problems with the engine”. We missed our flight to Tel Aviv and had to find a new one, and it caused us to miss Israel’s national Memorial Day, which was one of the primary reasons we wanted to go at this time of year. This is not our first experience with American, but it is certainly our last. I am never flying this airline again. To their credit, the flight itself was comfortable.

Not Verified | Fresno to Bradley. Flight was canceled twice on return trip, then a connected flight was delayed. Second connection flight from Phoenix to Chicago seated in different row than spouse when they assigned seats and when asked at the counter to be seated together the attitude of agent was “oh well that happens” and could not do anything and uninterested in helping. This along with the attitude of other staff reminded me why I dislike using American Airlines.

✅ Trip Verified | Los Angeles to Puerto Vallarta. Went to get on my flight and the flight attendant made me give up my carry on as he said there was no over head space. After I got on the flight it was clear that was not the case. I went back to the gate to get my bag to take back on the flight and would not let me do so since he had already tagged it. I tried to say that did not make sense as it was my bag and if it is with the owner they would not have any issues with me accusing the airline of misplacing my bag. After being extremely rude he then stated okay fine we can put you on the next flight. Uncalled for. Airlines should screen for staff to have better manners. Things like this is why upsetting things happen on planes and people stop flying with those companies. I will say I am now going to avoid American Airlines at all cost.

✅ Trip Verified | Chicago to London. The worst company ever. This was my second flight with them and definitely last one. Never ever again. Lesson learned. My flight had been cancelled and when I took my rebooked a flight for the next day I had been downgraded from premium economy to economy. Very rude staff not willing to explain anything. They gave me $300 voucher for downgrade which you can’t even used online. When I told them I won’t be able to use it they said it was all they can do. Don’t used American Airlines, I would give them 0 as overall score unfortunately the lowest one is 1.

Not Verified | Buenos Aires to Miami. Not so nice staff, from the airport to the plane. Everyone looked indifferent, like they are just there for the money. Food onboard was okay, not a big of a deal. I have been flying with this airline a few times already. Seats are fine, just like any other airline in the market, same as the entertainment.