American Airlines

✅ Trip Verified | Palm Springs to Austin via Phoenix. Every time I fly with any version of this airline there is always a major issue. Sitting on the tarmac for hours and told we have to pay for food and that it’s only free after sitting on the plane for 2 hours. People needed food. It was a 6 hour flight. Right now I’m at the airport and a bunch of us missed our connecting flight by 3 minutes because their first flight was delayed by almost 2 hours. In addition, they wouldn’t take us to the next flight at the other end of the airport. Yet, others were cruising around on the carts in the airport from the same airline. Why? To get them to their flights. I asked. So, when we got to the gate we were told “sorry” and proceeded to watch the plane sit there for another 15 minutes while they booked everyone on another flight. I’m just praying that this next flight which is 4 hours later is on time and not as filthy as the last one. First Class with them is a joke. Greedy, filthy, and lots of untruths.

✅ Trip Verified | London to Los Angeles. Unless you overpay for your flight, they assign you the worst seat available such as a middle seat between two vacant aisle & window seats. If you ask for a better seat, they want $55. IFE was out on my May 8th trip and twice before on other flights. At LAX they park their a/c at Terminal 4 and then expect you to walk a mile through a tunnel to the International terminal for customs inspection. In my judgment, if they are going to land at terminal 4 they'd better hire immigration officials to process their planefuls of passengers. Staff are hostile and discourteous. My last three flights on a 777 were less than 1/2-full. They will realise when it's too late that if you do not treat the traveling public with courtesy and respect they will no longer have a public to serve.

✅ Trip Verified | Tampa to Santiago via Miami. I had been a loyal AA client for decades but rethinking my plans now. Booked a trip of a lifetime to Chile, business class all the way so we wouldn't arrive "broken" for our hiking adventure. The shortest flight (tampa to miami) was delayed 3X the actual length of the flight. Promised a cart to take us to gate in Miami, even though we were already doomed for connection. Wheelchairs showed up! We could run faster. Missed connection and with standby, stuck in middle seats in economy bulkhead for next flight. Luggage lost for 3 days, including hiking clothes. In spite of this, accidents happen, .but was shocked at refund for change in class of service! I cannot get an AA human being to explain rationale for paltry refund. Would prefer future upgrades on a flight but no one will discuss with us - not in customer service, not in support line, not through credit card! frustration level is through the roof. friends flew on same days, bought tickets at same time, flew economy down/business back and spent $3000 less! We got 10% of that back. a planned do-loop to make sure i go away without any answers. so much for spending the big bucks on a great flight. promised calls back and received 0. will look at other airlines in the future that treat customers right.

✅ Trip Verified | I just experienced a recent American "Trip from Hades" leaving the Rapid City Airport (RAP) to fly back to RDU via ORD. We were scheduled to leave on Monday 05/27 after 11:00 AM - the flight got delayed so many times I quit counting. We did get on the plane in the afternoon and sat on the tarmac for 2 hours (the 1st hour was spent without air conditioning or water) only to have to return to the gate (the excuse was related to weather but we are thinking it had something to do with the flight crew exceeding their time limits). The flight finally got canceled after we spent the entire day at RAP. The funny thing was there was no communication from the American gate during this time while the other airlines were constantly keeping their customers up-to-date via the airport's intercom (this is a regional airport so you could hear all the gate communications). We ended up spending the night at the airport since the flight was rescheduled for early the next morning (no vouchers for hotels offered of course!). When we called American customer service early the next day, there was no confirmation that Flight 3098 was scheduled to leave at 7:00 AM on 05/28 so we decided to get rebooked thru DFW. This was working great until the agent at the gate announced that American was offering $600 vouchers for people to take a later flight (they overbooked the DFW flight, of course!). We got a call on the intercom to come to the gate. The gate attendant basically moved us back to the ORD flight without our agreement (we had assigned seats BTW), lied about the weather at ORD and refused to honor the $600 voucher. After 32 hours, we finally made it back to North Carolina. Lessons learned: 1) Avoid flying American at all costs. 2) Stick to major airports so you have options. 3) Avoid holiday travel on airlines. 4) Consider driving an RV to see all the US parks.

Not Verified | Washington to Dallas Ft Worth. We originally selected Main Cabin Extra seats, as our flights weren't long flights. After our first flight, IAD to DFW, we realized that the extra money we paid for those seats was ridiculous. They were just as tight and uncomfortable as coach/economy. We tried to upgrade to business class only to be told that it would be an additional $645.00 each for a 2:45 minute flight. Even after paying a great amount extra for main cabin extra seats, all you're entitled to is a drink and tiny bag of pretzels. There is no seat back monitor/tv and it made for a boring/uncomfortable flight. Also the attendants were not very friendly and although I go out of my way to be be a polite/friendly person, it seemed to make no difference.

✅ Trip Verified | Lexington to St Thomas via Atlanta. Stranded in STT airport for 48 hours by American Airlines due to hydraulic leak, and passengers left to their own devices to find a way home. Detailed version: AA flight 1195 on 5/22/19 had a mechanical problem we were told should take an hour to fix. After a couple of hours, we were told to board the plane. The pilot said there was a hydraulic leak, and a patch had been made. I could see the copilot standing in front of the wing watching as the pilot tested out the patch while we were all seated on the plane. Suddenly, the copilot made a frantic gesture moving his hands across his throat ("cut it" signal) to tell the pilot to stop testing. The pilot said the patch had blown, and hydraulic fluid was all over the ground. It seems unsafe that passengers were on board the plane while this hydraulic patch was being tested. The AA staff held us at the airport until 9pm when they finally started distributing vouchers to a musty, dirty hotel. We finished eating our voucher dinner at 11pm. Before leaving the airport, AA staff told us to come back for an 8am flight the next day, 5/23. At dinner we were told our flight had been delayed until 2pm on 5/23. Before we checked out of the hotel, we found out the flight was delayed again until 6pm. I immediately called the AA booking hotline to get another flight. I spoke over an hour with a manager who said there were no seats on any flights from STT that day, even on other airlines. So we were stuck waiting to see if our AA plane had actually been fixed. On 5/23, we sat in the airport all day, watching other AA passengers arrive on a different working plane and fly off to Charlotte, which was our destination. They would not allow us to board the working plane, though we had been waiting 24 hours. We were stranded since we were "assigned to" the broken plane. The gate agents told us they had no info about when the plane would be fixed. They were waiting for information "from above". Many people asked to speak with the AA manager for STT airport. The AA clerks radioed him over and over, but he stayed outside on the tarmac so that no one could speak to him. Some people had run out of medication, and others with special diets like myself (Celiac disease) were feeling faint from a lack of gluten free food. At 7pm they began handing out hotel vouchers again, and released us from the airport with no information about when our flight was rescheduled. We spent another night in the hotel. We called the AA booking phone number for 3 hours talking to various agents, who said they could not transfer us to a Delta flight that showed seats available online since it was overbooked. Finally, we were passed to a manager who said he found two "reserved operations" seats on an AA flight to Philadelphia used for situations like this. I asked why I wasn't offered these seats earlier that morning when I was on the phone with a booking manager since it could have saved me 24 hours of delay! We went to the airport for a 3rd day in a row on 5/24. We finally made it home at midnight on 5/24/19, which is 48 hours after our original scheduled arrival time. Due to the 48 hour delay, our pets were held at the kennel 2 days past when we were supposed to pick them up. We incurred extra fees for the kennel, as well as airport parking, and my husband wasted 2 extra "vacation" days spent all day in an airport. I will never fly with AA again.

✅ Trip Verified | My husband and I departed from Cincinnati for our honeymoon in Cancun, Mexico and we had a connection in Charlotte. Every flight was delayed - without notice, as per usual. We arrived at CVG before 7AM for our 9:30AM flight... only to be moved from one gate, to the next, back to the original, and THEN find out the flight is going to be delayed for minimum 40 minutes because they oversold it & no one was budging. Next, we arrive in Charlotte, and another delay. Once we finally arrive in Mexico, we are scouring baggage claim for our luggage, only to find out it did not leave Cincinnati. It took them over 12 hours to get the bags to us and they gave us no update about the progress. Each time we called the 1-800 number for an update, we were placed on hold for over an hour, and then were told basically "the bags will get there when they get there." Needless to say, we ended up spending basically our entire honeymoon budget on clothing just so we could enjoy our first day. Finally, around midnight, the bags show up. Unfortunately, my bag was soaked. Thank goodness our resort credits covered laundry services. The flight out of Cancun was delayed, with no notice. Then, on board the flight someone had a medical emergency - nurses & a doctor on board the plane recommended landing for patient treatment & the pilots kept on. Finally, we make it to Charlotte, and are delayed. There is no update to when we would possibly take off, there never is. After waiting over 2 hours, and too many gate changes to count, we finally took off. I have already cancelled the credit card we earned points with. Flyer beware, if you want to have a miserable time, by all means book with American Airlines. If you want to actually enjoy your trip, choose any other airline.

Not Verified | I started off Kansas City to Stuttgart via Chicago O‘hare and London Heathrow. The plane from Chicago was delayed due to Maintenance work on The plane and i Missed my flight To Stuttgart after Plane landed in London. American Airlines issued me a Ticket from London to Frankfurt than Frankfurt to Stuttgart, I have been awake for over 27 Hours Running from Terminal to Terminal. Never American Airlines again!

✅ Trip Verified | American Airline standard? I've bought first class ticket to flight with American airline from Fort Walton Beach (FL) to Santa Ana (CA) at May 18th, 2019 for me and my wife. American airline downgrade us to economy grad without any warning, nor explanation. When I made complain to American airline Customer service, that don't answer after 3 work days, until Skytrax pubished my case. But when American airline response me, they wrote me that, their downgrades are automated by their system and happen for a number of different reasons. And Customer Relations of American Airlines wrote: "Unfortunately, there is not a specific reason I can provide to you regarding your downgrade". There is no any explanation, nor apologize. Is it the American airline standard? I have a right to know, why American downgrade us. And American airline must apologize to us for their downgrading. In the other side, American airline must also pay back money when they didn't serve us as first class, as they provided us ticket.

✅ Trip Verified | Chicago to Columbus. It is not the first time I travel this airline and it always has delays, I do not recommend it. This time it was a delay of 7 hours, not even credit for food, they only offer you junk food, during the 7 hours of waiting I changed the gate more than 5 times. On other trips I have lost my suitcase twice. Really lousy service. No es la primera vez que viajo por esta linea y siempre tiene retrasos, no la recomiendo, esta vez fue un retraso de 7 horas, ni siquiera crédito dan para comida, solo te ofrecen comida chatarra, durante las 7 horas de espera me cambiaron el gate mas de 5 veces. En otros viajes me han perdido la maleta dos veces. Realmente pésimo servicio.