American Airlines

✅ Trip Verified | Miami to New York. Most Horrible experience ever. More than 4 hour delay because you loss your flight crew is unacceptable. First you keep us almost two hours on flight waiting, then you take us out, tell us you lost the pilot and we need to wait, the you say you found pilot but lost flight attendants. Can you people get it together. To be such a big airline, you do provide the least reliable service. AA also refused to compensate you for anything.

Not Verified | I have flown with all the major airlines since 1958 and I must say that without a doubt I must rank American Airlines in the top 3. This was demonstrated on a recent flight to Florida, I required wheelchair assistance and the service was provided with a spirit of excellence. During the flight I had a stroke and the cabin attendant found a nurse that came and gave the medication to aid in a speedy recovery. Your team insured that my medical problem was handled in the manner possible. I know that airlines have had a ot of negative comments about service, but you have proved them wrong. Thank you for great service and I will seeing you again next flying to Chicago.

Not Verified | American Airlines is horrible, both the trip out to the west coast and the trip back had problems. On our 5+ hour flight from O’Hare to California we had paid extra money for more legroom and complimentary drinks, our flight from Moline to O’Hare was changed and so we were given alternate tickets for the O’Hare-San Diego leg which didn’t include what we paid for. On the way home AA changed our gate multiple times in O’Hare making us move from G gates to K gates and by the time we arrived at the K gate they had switched us back to a G gate. I will never fly American Airlines again.

✅ Trip Verified | Nashville to Bismarck via Dallas Ft Worth. Easily the worst airline experience I’ve had. On my flight out, I was delayed for unknown reasons so much that I missed my connection and was stranded overnight in Dallas. The airline refused to help me reroute despite my best attempts. I know things happen and I was put up in a hotel so I wasn’t too upset about it. However, 2 days later on my return flight, it was again delayed so much that I missed my connection and was forced to stay overnight in Dallas again. Once again, no assistance or attempt to make the situation right. This time, I wasn’t even offered a hotel. I’m not sure how this joke of a company still has any customers but I’m sure they won’t last much longer if they continue to treat passengers this way.

✅ Trip Verified | I am flying from Jackson to El Paso. I got fly connection in Fort Worth I suppose to get to El Paso at 11:49 and I still waiting at 7:25 they make everybody wait all this time “over 9 hours with out telling us that the fly will be canceled. We went to costumer service “about 150 people “ to see what’s next and they offer us a fly until Tuesday “today it’s Sunday". Now the best they can do is putting all that people on stand by expecting some other people don’t show up so they can send us to El Paso. I am so disappointed, I just remember they offer to pay just a half of the hotel “but is not our fault “.

Not Verified | Decent experience. Three of the four flights were on time. Most of the cabin crew were friendly. Ground staff in EWR and LAS were friendly as well, although some of the staff in CLT are a bit dismissive. One of the engines on the plane from CLT to EWR failed to start, but the airline was quick and efficient in finding a plane to fly the route. This did result in an hour delay, but the efficiency of the crew was admirable. Seats on the B737 are a bit cramped, but the A321 is spacious and comfortable. Unfortunately no seatback entertainment, which is odd considering most other airlines have it, although you can download the American app and watch free movies and TV inflight on a smart device. No real choice in snacks, but a decent drink menu. I would personally recommend American over Delta or United, although my opinion may be unpopular.

✅ Trip Verified | The recent change to not being able to select your seat (without an up charge of at least $10) was pretty frustrating that flying cheap means you will be forced to sit in the middle seat every time. What is not acceptable are the advertisements that are now played on the TV headrest while you are waiting to exit the plane. If you are using the entertainment system to watch a show, advertisements are to be expected. However while everyone is sitting there in gridlock to play advertisements on every TV and removing our ability to skip it or turn the TV is unacceptable. I refuse to be forcibly subjected to content I consider abhorrent. I will not be watching these ever again.

Not Verified | American Airlines has successfully ruined our first family gathering in Boston at our daughter's home. We arrived early at LAX to avoid rushing through the TSA section. Well that plan immediately fell apart when the flight was delayed around 2 hours. We ended up sitting at the airport for around 4 hours and getting to Boston after midnight, missing the late night festivities. To make matters worse, my son's flight today from LAX to Boston has been delayed by 5 hours. I suggested to my son that it will be perfectly all right if he just canceled his trip. This may not sound as bad as others who I am sure have encountered 24 hour delays but the airline industry should be more prepared to ensure family's get for they paid for. My family will go out of our way to avoid using American Airlines.

✅ Trip Verified | Cleveland to Dallas. The last three times I flew, my baggage was check in for free because of my wife being in the military. She FaceTimed me and spoke to two of the attendance at the airport. However, this last time, my bags were not able to be checked in for free because I was told she has to be here. The agent, was extremely rude and disrespectful towards be and proceed to tell me that there was no way he could help me. I then, showed him my previous baggage tickets that I had before that were checked in for free. He then told me there’s nothing I can do. “American is sometimes discombobulated” in his words. I was so upset, I had to throw out half of my luggage even the items I brought to take to my wife for her surprise 25th birthday. American is horrible. The customer service is extremely unprofessional. I am a general manager and I have never given such careless service before in my life. In a job, you are to make sure things are taken care of, and this time they werent by far. American will never receive another dollar from my wife or myself, because of the terrible service, and even after I walked away, he started to laugh which made me more confused and frustrated that I wasn’t able to receive help, but I could receive ignorance? Great job, American.

✅ Trip Verified | Austin to Nashville via Dallas. I will never be flying through this airline company again. They change gates at the last minute (multiple times in our case). They cancelled our first flight and we had to continue to try for oversold standby flights throughout the day. Customer service and gate agents don’t care to communicate properly with their customers that are stuck in flight limbo. I would leave a 0 if I could.