American Airlines

✅ Trip Verified | Tulsa to Grand Rapids via Dallas. Absolutely terrible airline. They delayed one of my flights, which put me in Dallas with very little time. Luckily, my connection was also delayed 30 minutes, so I arrived at the gate 10 minutes prior to the original time and 45 minutes prior to taking off. The flight attendant was incredibly rude and told me she couldn't let me on when though they were still loading passengers. I talked with her manager who said the same thing. They said I had already been bumped for a standby passenger, even though the flight want taking off for 45 minutes. If you want to be treated like garbage, fly American. If you want to be treated like a human, fly with anyone else.

✅ Trip Verified | Chicago to London. Most appalling experience, most of the staff is very uncordial, and least helpful. Both my flights from Detroit and to London got delayed, causing me to lose connection in London. The flight from ORD to LHR got delayed more than 2 hrs due to technical Issues. On an long haul international flight these checks should have been done way ahead of time. Very bad experience.

✅ Trip Verified | La Guardia to Dallas Ft Worth. America Airlines customer service has been the rudest people I’ve ever encountered when flying. I know there is a lot of stress with flying and traveling and I believe that there needs to be people working at airlines to be polite. I flew from LGA and there is no help from the customer service desk especially when trying to check in a bag. The kiosks are mostly all self service, but there was not many people to help with checking in. They don’t have friendly smiling faces to help ease the stress of being at airports and flying. Being one of the biggest airlines in the world, their change flight fee is very expensive, the cost of checking in baggage and the size of overhead cabin space is small for a carryon. I’ve used a backpack to carryon before and they told me I had to check my bag even though the size of the backpack could fit the overhead cabin space. I have told myself that I would never fly with American again before since I had prior issues with this airline. I should have listened to myself.

Not Verified | First off, I would like to say that I never write reviews; however, American Airlines deserves something to be said about how awful they are. We travel very often as my husband is Australian. I have flown with over 10 airlines in the last 2 years. Since I am a one world partner, my preferred airline partner in the US is American Airlines. They are absolutely horrible. At least 50% of our flights are delayed and have mechanical issues affecting all of our connecting flights which obviously then have to be rescheduled. AA is completely unreliable. This is absolutely ridiculous and never happens to us on other airlines in our experience. American Airlines needs to get their act together!

✅ Trip Verified | This was my first time flying American Airlines and it will probably be my last. The experience was beyond horrible & I'm truly in shock that this airline gets business. I flew from San Diego to Mississippi in the course of this travel I was stuck in two different cities, in total I flew on 8 airplanes. Too many mechanical issues on their planes and constant delays. My connected flight left me & I was stuck in Dallas overnight due to a plane delay in San Diego. I wasn’t rebooked until the next day for a flight that went to New Orleans instead, but AA sent my luggage to Mississippi. However my trip was worst coming home, I received a text about a two hour delay in Mississippi at the airport, yet again I had to miss my connector flight. Another night stranded with no luggage, and a flight that didn’t leave until the day after in the afternoon. I had missed work. My flight that was rebooked went from Charlotte to Dallas in which we had another delay at the Dallas airport. I made it home a day after my original travel schedule with multiple delays & being stranded in two cities. I have never in my life dealt with such a complicated travel experience. Worst airline I’ve ever flown in my entire life

✅ Trip Verified | Pensacola to Detroit via Charlotte. Literally the worst experience I’ve ever had, my family of three was given delay after delay after delay, only to have our flight canceled at 2am (was supposed to be home at 7pm) because they couldn’t find the pilot. What should have been a 5 hour trip turned into 48 hours and getting home by car. Cost of round trip ticket was $429, refund for cancelled flight $104. This was after having to pay for a hotel and renting a car. We could submit a receipt if we had kept them in our exhausted brain fog. They then gave us issues with getting our luggage because we didn’t wait in Charlotte for another day to pick it up there. If they would have cancelled our flight right away due to the weather, I could have respected that, instead it was a big confused mess of nobody knowing what was going on and staff disappearing and timing out. We watched multiple fights being told their crew was on its way, their crew was there, time to board, and then sorry, never mind, your flight is canceled. I took out a AA advantage card to start getting points and had planned to make them my airline of choice. On second thought, I will not be flying with them again.

Not Verified | Des Moines to Tucson. First, our flight was cancelled. We had already checked out of our hotel and had to cancel an Uber. So we had to check back into the hotel. In order to get a seat on a new flight the next day, we had to pay extra (the only seats were first class), then once we checked into the airport the next day we were moved back down to Economy. I had called the customer service and confirmed it will take forever and a day to get our refund on the upgraded tickets but they refuse to give a credit voucher for having to pay for an additional day due to the cancelled flight. They had no problem putting others into hotels due to the inconvenience but my request for a credit voucher was "separate" somehow.

Not Verified | The flight to Charlotte was fine. But the last leg to Knoxville was cancelled due to weather. The next plane was cancelled and the one after that was two hours late and full. The customer service in this situation was woefully inadequate. “ phone the number on this blue slip and they’ll sort a hotel for you “ they said. Nope. Google it yourself and sort out your own hotel is the reality. 19 calls later I found a hotel at $200 at 2am. It’s not “customer service”, it’s customer indifference. I have to fly back to the UK soon and I am dreading it, given what happened to me.

Absolute worst airline I have ever flown with. Was supposed to fly out of Columbia on 6/24 with a layover in Washington, flight got delayed and would cause me to miss connecting in Washington. Got rebooked on a flight to Chicago which also got delayed causing me to miss the connecting. Flew out at 6am of Columbia to Washington the on 6/5, got on to plane to head to Boston and we all had to deplane that flight was then cancelled and delayed until 10am, then 2:05pm, then 4:36 pm. Would give 0 stars if possible.

✅ Trip Verified | Providenciales to Chicago via Charlotte. This is the first review I have ever written. We had a girls trip planned to Barcelona for 5 days, for our direct flight, without much explanation, our flight was delayed 5 hours and cancelled. American offered us "food vouchers" if we went online, had no options to rebook us that weren't 4 days away ( thats the whole trip), and were extremely rude in the process. We made lemons into lemonade, cancelled our trip, and went to the only place we could go last minute through American for 6 people, Turks and Caicos. On our flight back out of Charlotte, we were delayed 5 hours and the flight was cancelled. Zero Reimbursements. Zero Help. They wont help with hotels, food, or rebooking. We got ourselves on now a connecting flight tomorrow and have to sit up all night at the airport waiting. Everyone has been rude, no vouchers, no reimbursements. Luckily I have all night to write reviews ( go big or go home once you start I suppose). I would NOT fly American, I have been a loyal customer for years, and this treatment has been appalling. Fly United or Southwest.