American Airlines

✅ Trip Verified | Issues on outbound as well as return flights - lesson learned. Unfortunately AA is not the caliber of airline it probably was in years past. I typically fly Delta with great success however on certain flights I’ve used US Air (now AA) but this last experience was such a cluster that I felt it warranted a review. On our outbound flight from DFW to Colorado Springs our flight was continually delayed as well as with each delay the gates seemed to move as well - at one point it got so ridiculous it became comical. Our departure out of DFW had officially past our originally arrival time in COS. Regardless we rolled with it because hey we’re on vacay and not worth letting it impact our mood. (Keep in mind this delay was not impacted by weather - not sure what the issue was here and they didn’t seem to want to explain) On our return flight out of COS to DFW the flight was cancelled around 3pm for a 4:38 departure. But it gets better from here. We just happened to be first in line to check our bag when the cancellation announcement was made...we thought ok at least were in line already. We step up to the counter and tell the young lady we realize she’s not responsible and we appreciate anything she can do to help us. First offer was best they could do was get us out on. Monday flight (it was Saturday) bc all their flights on Sunday we’re booked. After several concerning questions I got her to agree to explore putting us on another carrier - our options United or Delta. We asked for Delta based on their hub locations and our final destination. Then we were told nothing available. We thought we had seats on a United flight out the next day but still exploring same day departure options we stopped at the Delta counter to see what flights they had - they had options out that evening as well as next day. We went back to American counter spoke to supervisor (with flight info from the Delta rep) and he said he could get us on that flight - he assured us all was good and cancelled our “seat” on United. This is where it got ridiculous - we took our voucher to Delta only to find AA rep never fully finished the booking and we in fact weren’t confirmed and now the seats in United were gone as well. We went back and forth between counters - each only to find the AA reps were not completing the process to truly get their client booked on another carrier and the other carrier flights were now selling out. One AA passenger ended up going to Delta and paying a higher rate to hurry and guarantee her a seat in hopes AA would make it right. This went on and on and on with multiple passengers. Hours later now all flights out of COS Saturday and Sunday were gone and we were then told our only option was to shuttle from COS to Denver at $50 per person, rent a hotel room and get to airport Sunday morning (unconfirmed seats on Delta) and pray we make it home. Thankfully the ticket and gate agents with Delta were empathetic and worked hard to make sure they got us on. I was told at the airport they couldn’t compensate us for any of our out of picket expenses we wouldn’t have to call AA - which I did only for the guy on the other end to be completely rude and inform me I should had taken that up with the folks at the airport and if they told me to call them they then lied. Save your money, time and energy and pick another airline.

Not Verified | American Airlines is an absolutely terrible airline. We have had trouble with them on past flights and gave them another chance but nothing like this. In one single day we had both of our flights delayed, one of which was a simple flight from new Philadelphia to Pittsburgh and it was delayed 5 times for a total time of 7 hrs. Every time they delayed it they never updated their monitors. They told us two completely different gates for boarding. The attitude from some of the workers was terrible. And last but certainly not least they lost our luggage (never even put it on the plane) I was told I would be having it delivered to my house first thing in the morning and it is now 3pm and have no call from their driver. We will never fly your airline again nor will I ever recommend your airline to anyone. Thank you for a completely stressful flight home from what should have been the end of a relaxing honeymoon.

✅ Trip Verified | Phoenix to Denver. American Airlines is the worst airline I’ve ever flown. My boyfriend and I are on the same itinerary, and instead of seating us together have to upgrade to be able to select our seats. Customer service sucks. On the way to Denver, we arrived at least 20 minutes prior to cutoff time for bag drop off. The attendant told us to wait for her. We waited almost over 10 minutes as she was the only attendant and she literally did nothing. At that point when we were tended to, she told us that the bags couldn’t be loaded and she would have to rebook us on July 4, where there were practically no seats on standby. In comparison to other companies like Jetblue and Southwest, American is not very savvy to the customer experience. It almost seems like their planes - outdated and too tired to care. Big doesn’t necessarily mean better. Amenities are meager. No internet (jetblue and southwest offer). Stupid snacks. Please give fresher, more updated and less monopolizing airlines a chance.

✅ Trip Verified | American Airlines is a total joke. My flight, flight 251, from Miami to New York (JFK) was cancelled on Sunday, July 7th, 2019. Because of their incompetence, I had to spend an extra day in Miami in the hotel at my own expense and then spend $1,500 to purchase a ticket to New York on Delta Airlines on Monday, July 8th. I was put in on standby to La Guardia airport and that is where my bag currently is and I have to waste my time now and go to La Guardia airport in order to pick up my luggage. If I were to stay with what you were offering me in terms of re-booking, I would not get into New York until Tuesday, July 9th and I had to fly through Norfolk. Then one of the customer service agents at Miami offered to fly on Monday, July 8th from Miami to Key West, from Key West to Charlotte and then from Charlotte to La Guardia. I have never seen anything as ridiculous as this and AA customer service employees at Miami are terrible and no help at all. There were about 180 people placed on standby to New York, there was no chance that any of us would make it to New York on Sunday. I will never in my life fly with American Airlines again unless they compensate me back my $1,500 back which I had to spend because of their incompetence and inability to run the airline efficiently.

✅ Trip Verified | Dallas Ft Worth to Detroit. I will do my best to avoid flying them again. We were forced to sit on the plane at the gate for over an hour in the Texas heat. The plane was hot to say the least. The flight attendant started serving drinks in 1st class (alcohol). After she made her round through 1st class, I hit the call button. Flight attendant came over. I asked her for a drink (included in my upgraded seat). She responds, I can't because we would run out. I asked to purchase 1 & was also refused. (I'm 100% sober). Fast forward to us finally in the air. 1st class had snacks, towels, earphones & 2nd round of drinks. Hit the call button & here comes the flight attendant. I asked for a drink & was told I had to wait another 10-15 minutes. At this point it had been almost 2.5 hours on the plane. We ended up over a hour late to our destination. I missed my ride & had to get an uber. Which took forever! Which only made me get checked into my hotel at 3:00am. This is causing me to miss work!

❎ Not Verified | Miami to Tampa. I was cancelled by these jerks on Sunday and had to drive home from Charlotte (10 hours). I am now stuck in Miami because their plane is not working. This used to be the best airline. Now they are the worst. Two days, one cancel and a possible second cancel. Do not fly American. They are overpriced and their equipment apparently is old and needs to be replaced. One more example of corporate greed and poor management.

Not Verified | Los Angeles to Philadelphia. I have never had a more upsetting experience with an airline. First we were all sent for a gate change to international terminal. Long walk. Then we received text to go back to original gate. Time changed at least 3 times. Agents were rude and no help. Finally text came flight was postponed until next day. Only no agents informed is. Again no help and poor attitudes. We were told we could get our bags if we waited but only some of us got them. I waited 3 hours. Finally told it might be on flight tomorrow which was then also cancelled. They could not find my bag so I went home empty handed. If bag does not come I am faced with a vacation with no clothes or anything. Could I be more upset or disappointed in an airline? No. It has ruined my vacation and left me horribly stressed and upset. I strongly recommend you think twice before you consider flying on this airline. I will not.

✅ Trip Verified | I bought 4 round trip tickets from Greenville to Phoenix two months early. After two overbooked flights left us standing in the airport with hotel accommodations reserved, the desensitized AA employees would not book us on other routes to our destination. The next disappointment was the flight cancelled with no explanation. I refused to be rebooked, requested a refund, then bought Delta tickets out of Atlanta and drove there to start my vacation with three wasted days. I don't understand why selling seats you don't have is not false advertising and the airline is not responsible to reimburse you for lost time and reservation accommodations. I never intend to fly AA again! I would rate them negatively but don't see that on the scoring.

✅ Trip Verified | Purchase tickets through Expedia 60 days in advance, showed up to American Airlines terminal kiosk, printed two tickets but did not print tickets for the baggage, therefore we were sent to the line and we missed our flight. Was told we could fly standby to Phoenix which we did. The plane left late from LAX therefore we missed our connecting flight in Phoenix, stranded for the night, told later on in the evening that there was no available flights. The following day had to purchase tickets direct from Phoenix to Cabo. We lost a day of our vacation we had to pay for a hotel and food we were all-inclusive in Mexico and now nobody wants to help us with the refund.

✅ Trip Verified | Miami to Washington. This is by far the worst airline that anyone can take. As someone who travels and consistently flies 3-5 times a month, I try to avoid American Airlines at all costs. They are delayed, cancelled, unprepared, unorganized, and extremely disrespectful. The last flight I took, American didn’t even schedule a pilot for their aircraft. Today, we had a 25 minute delay because the flight attendants and crew did not arrive on time. Also as a bystander, I am absolutely disappointed and appalled at the way American Airlines employees talk to their customers. I saw a customer get yelled at and was asked to return when he was “ready to listen”, and then the American Airlines employee stormed off. They are extremely rude, they could care less about their customers, and they do the very bare minimum. I would not recommend this airline to anybody, and it’s unfortunate that they are even still in business. Save your money and spend it on a more informed airline that actually cares about its passengers, it really does not get worse than this.