American Airlines

Not Verified | Dallas to Saint Louis. This is the worst airline in the entire world. I will never in my life fly this airline again and furthermore I will tell all friends and family never to fly this airline. I have flown several times and every single time the flight is delayed 4-5-6 hours. It’s stupid and ridiculous. Trash airline that should be shut down.

✅ Trip Verified | London to Raleigh Durham. I bought the ticket on Saturday 7/20/19and travelled on Monday 7/22/19. I did not have a chance to book a seat but was given the only one available (I was told) at a high cost because it was booked in an emergency. I am 75 and was a wheelchair passenger. I was reprimanded by a very unpleasant flight attendant for using the toilet in Business. When I boarded I asked a flight attendant if I could use the toilet in Business, which was near to seat 15E Premium Plus, she said “ yes, that is quite acceptable”. I explained to her I have a weak bladder and have to use the toilet more often. Halfway through the flight, on approaching Business toilets, one flight attendant said to me that I should use the toilet at the back. (This was not the flight attendant from whom I had asked permission). I did not reply but I tried the toilets in the center of the aircraft (which were always busy with passengers standing on the aisle waiting) and I tried to use the toilets at the back of the aircraft but it was too much of a distance for me. When I next approached Business Toilets the same flight attendant (who had told me to use the back toilets) approached me and said in a rude and condescending way that I should be using the toilets at the back. I told her then that I had asked the other flight attendant for permission when I first boarded and was told I could use the toilets in Business. She looked surprised. I reported this to the Department of Transportation, and to AA but the flight attendant denied telling me not to use the toilets in Business. I would like to say that when booking Premium or any upgrade one should find out where the toilets are and if one is allowed to use Business toilets when nearer to Business than the middle or back of aircraft. It is my belief that AA does not consider the toilets locations when selling seats at a higher priced upgrade. I have since found out from the Department of Transportation that elderly and wheelchair passengers can be exempt from the airline rules that a passenger should use the toilets nearest to their seat.

✅ Trip Verified | Chicago to State College. Use another airline! I purchased my flight and had strict travel needs. American Airlines told me that they overbooked the flight and I was denied boarding. Consequently, I had to rent a car and drive all night to ensure I could meet my obligations. Evidently, they always overbook the flights with the idea they’ll solicit some to give up their seats. How can they sell seats they don’t have? Never use this airline! They don’t deserve your loyalty or respect since they give none to their customers.

Not Verified | Charlotte to Denver. This has been by far the worst experience I have had flying to and from my wedding/honeymoon! Every time I asked for help kindly and calmly, for example that the customer service agents (4 of them) when asked to please help as I am physically running to my transfer flight, looked at me like I was dumb. We then proceeded to run through the airport, my wife began to vomit. Also, due to the delays I don't get to spend the night in my honeymoon suite with my wife but instead on the airport floor and lost my hotel $.

Not Verified | Dallas to Columbus. Would not recommend. Pay up and get a reliable trip booked through another airline. Even though open seats are open on other flights they will under no circumstances change your flight without getting another full charge. Also, very well known for delays and better at making excuses for those delays than addressing them. Do yourself a favor and book through a more credible airline.

Not Verified | Dallas to Tokyo. On Thursday, October 10, I was scheduled to fly to Tokyo on AA175. When I arrived in Dallas they cancelled the flight 10 min before departure. They claimed it was because of a typhoon in Tokyo, yet Delta, Japan Airlines, and every other airline flew to Tokyo that day. The typhoon was not scheduled to arrive until Sunday the 13. They did not pay for my hotel in Dallas and they left 300 stranded passengers sitting in the airport lobby with only 2 agents rebooking people. Then every agent left and they told people to use the app or call customer service. I will never fly this airline again, and I have zero trust in American. Please avoid this airline as I ended up paying over $200 in hotels out of pocket.

✅ Trip Verified | Phoenix to Boston. American's poor maintenance strikes again. 15 minutes before boarding they delay the flight 3 hours. They just realized the plane couldn't fly. Why they only realized it 15 minutes before boarding makes no sense. Then they delayed another 3 hours - 6 in total - because they couldn't find another airplane. To be certain we don't get too hopeful the customer service person said not to get too hopeful that plane will be cleared to fly to Boston. But they did provide 5 sandwiches for over 100 people and keep updating us on the progress of a different flight out of Portland. We are in Phoenix.

✅ Trip Verified | New York JFK to Heathrow. Initially we booked on line and did not get our reservation for myself and my son but they were quick to take the payment On getting to the airport we had to go look for the business check in which was away from the gates and the check in counters for all other passengers. On checking in they had lost my sons booking and his seat he booked was given away and they could not allocate a seat we had to go to the lounge. Crazy they then haul the luggage back to the economy check in while we walk back the same way to go through customs. Customs are rude and obnoxious and do nothing the security search backs up and no one will pick up a tray and tell customers to pack trays. In the lounge No surprise they could do nothing and said we should go to the gate. Well the rudest woman was at the gate that snarled and after standing around for some time allocated a seat that was not a window seat as requested. We fly frequently and America airline ground staff must be the laziest and most obnoxious people around. We will never fly American Airlines again.

✅ Trip Verified | Houston to Dallas to Lubbock. Our flight with American Airlines was a disaster from the beginning. Charged $60 to book by phone with an agent, flights were late, airplane dirty, and in the Lubbock airport the gate number was never published on the flight boards and we almost missed our flight because we didn’t know which gate. When I mentioned this to the attendant at the desk, she acted as if she couldn’t have cared less - she didn’t ask me to explain she just acted dumb and confused.

✅ Trip Verified | Another poor experience with AAL: again, they refused to check my suitcase through to my final destination under the pretext of "safety:" I do not understand how having two separate tickets endangers safety when more than 700 airlines worldwide regularly interline baggage among themselves. It's really a question of "laziness." Why did we buy two separate tickets? It's a well-known travel agent cost saving measure and we save £900 by doing so. (It was colossally inconvenient to pass through immigration, collect our suitcases, take the train to T5, recheck suitcases, go through immigration & security again.) I flew on Alaska last month to Fort Lauderdale and they without question transferred my suitcase to Delta for the continuing trip to South America. Is American Airlines asserting that Alaska and Delta are unsafe carriers? I purchased a Lufthansa ticket last year from Chicago to Münster with a LH compensation voucher and so the connecting flight to it on United had to be issued separately. Are both United and Lufthansa unsafe operations according to American Airlines? But American regularly disservices the flying public. In August I was denied entry into the Admirals' Club at Roissy because their boarding pass reader wouldn't read my boarding pass (somehow that was MY fault). At my connexion city (London) they simply reissued the boarding pass so that their reader would admit me. But since when are human beings the tools of the computers? When their management doesn't allow them to make reasonable common sense decisions! In August I was charge 50€ for a suitcase to check even though I was Platinum elite and am allowed two suitcases complimentary. The pretext? The ticket was issued by Finnair. I am suing them now and have learnt that their defence will be that I used my Alaska FF account. I only changed from my AA account after they charged me the fee: who wants to patronised a company that rips off their best customers? They are dishonest and deceptive and should be sanctioned and regulated fully by the DOT. I must say I was surprised on board: everyone was professional and courteous - quite a surprise from American Air Lines where most stewardess have chips on their shoulders and check their bid sheets in the galley when they should be working.