American Airlines

✅ Trip Verified | Pittsburgh to Orange County via Dallas. This is for the front desk for American Airlines at the Pittsburg Airport. The staff working was extremely rude. We finished our work meeting very early. About three hours early to be exact. I approached the check-in counter and kindly said hello. No response from this older woman. I said, "Hi, I was wondering if there are any earlier flights to Santa Ana Orange County.” She just says, "I have no idea who you are. Give me your idea". No enthusiasm, super rude. The whole conversation was like this. She told me I’m flying out of Pittsburg at 5:22PM (Obviously, I know this as it’s on my boarding pass). I asked again, “Yes, I’m trying to see if there’s an early flight to out. She just says, ”No” and prints my boarding pass. Super rude seems like she hates her job, not friendly at all. Everything else about the trip with American Airlines was great until this unpleasant woman entered the picture.

✅ Trip Verified | Los Angeles to Phoenix. We were forced to check our bags at the gate due to “limited space”. We sat on the plane for 1.5 hours to be told that we need to get off and rebook since the “maintenance issues” really weren’t resolved. This was after a 1.5 hour delay on that same flight. Why put us on a plane you can’t certify???? We did manage to get the last two seats to come home to Phoenix. We’re back packers in Southeast Asia. Small back packs. Since we were forced to check our packs, we waited at baggage claim to find out that my husbands GoPro camera and Apple Watch were stolen from the bag. Do not agree to check your bags. There was more than enough space in the bins. And when we go to file a claim at phoenix sky harbor, we have a new person that was too lazy to help and another useless employee that “assisted” in handing us a paper form and saying “fill this out and good night”. So disappointed. We can’t get back the memories that are lost. Have fun with our stolen property.

Not Verified | What an awful airline. I will never be using them again. I had my flight delay 5 times due to "airplane maintenance" and then was stuck in Charlotte for the night. I then finally got to Tri cities today just to find out that mine and my girlfriends bags were both ripped and my game console was broken. Clearly American Airlines is just awful everywhere, be it TN or NH. There are much better airlines. Spare yourself a horror story like this.

✅ Trip Verified | Detroit to Dallas. They suck in every way. Service suck. Policies suck. Prices suck. Never fly American Airlines. I have been sitting here delayed traped on a cramped airplane for 45 minutes. They just keep telling me lies about some bag they need to get. I just went to my grandpa's funeral and I have finals tomorrow. I am unbelievably upset. They can't even tell me the real reason we are going nowhere. I will never fly with American Airlines again. I wish I could give them a big fat 0!

Not Verified | Charlotte to Las Vegas. I fly American frequently because they are so dominant in Charlotte but to be honest they suck. They have old airplanes. Overworked grouchy flight attendants and their frequent flyer program is misleading and a rip off. I took a flight to Thailand using a one world partner carrier in October and they won’t honor the miles I asked about before booking. They are horrible. If you have a choice book with someone else.

Not Verified | Denver to Atlanta. I am elite status and booked a flight with for my daughter and they are charging her for a bag. I tried to talk with them but they refused to listen to my request. Both my daughter and I have the city advantage card which allows us a free bag. I am very frustrated this point and think it’s all a scam. So very disappointed in American Airlines. I can see why they are not one of the preferred carriers

✅ Trip Verified | Miami to New York. On numerous trips over the last five years all within the US, I have not really encountered any major issues. If you hold a ticket, not on standby and understand that within the US the service is perfunctory and you have to buy F & B on board then all is fine. The run from Miami to NY was quick. Just a bit over 2 hours and totally uneventful. One time at both ends. Newish aircraft and had come on with some snacks IFE and WiFi were both fine. So really nothing to complain about.

✅ Trip Verified | My initial flight was scheduled to depart at 1:40pm & arrive in Charlotte by 5:24pm with my connecting flight scheduled to leave at 6:20pm & arrive in GA at 7:40pm. My initial flight was delayed to a 2:15pm departure, then 2:30pm and it didn’t leave until 2:50pm. Due to all of the delays, I missed my 6:20pm connecting flight and booked another flight that was scheduled to depart at 8:20pm. We boarded on time and were set to go when it’s announced that there’s a worn out tire on the plane & we won’t be departing until around 9:15pm. This was the longest & most frustrating travel day ever .. not sure what caused the initial delay but I’ll be thinking twice before traveling with American Airlines again.

Not Verified | Los Angeles to Oklahoma City. Me, my wife, and five month old son were flying home For Christmas and our baby (as expected for a newborn) was extra fussy on a late night flight. Our flight attendant Ester went out of her way to move us to a new row with more room, help to take care of him, and just sit and talk to us about our lives. She made us so comfortable, and made a point to remember our names. We are forever grateful for helping make our first family holiday season so wonderful, and would love to thank her again and again personally.

✅ Trip Verified | Lexington to Washington via Charlotte. This airline managed to misplace my suitcase and placed it on the wrong flight. So I got to my destination and it was nowhere to be found. They found the flight it was placed on and offered to drop it off to my home for free. The next day they drop it off with a broken zipper and tell me I've got 24 hrs to bring it back if I want it fixed or replaced. I'm an hour away from this airport. I would not recommend this airline unless you're on a very tight budget. They're not worth your time.