American Airlines

✅ Trip Verified | Nashville to Montreal via NYC / Charlotte. This is my second trip within 6 months with American Airlines and I'm disgusted. My first trip was taken in August of 2019 (same route BNA->Montreal) and between 3 aircraft issues and 5 delayed flights, which caused missed connections, what t was suppose to be a 5hr trip into a 24 hour one with delayed baggage (I received my luggage the next day after calling all night). My second time flying with this airline (I honestly don't know why they are still in business). The first flight had engine oil issues .. but they kept us in there while they fixed it. Between that and other issues, we were delayed for 3 hours while seated in the flight. Then, they reassured us that connections would not be missed, because it's winter and everyone is delayed. We made it from Nashville, TN to Charlotte, NC, missed the connection (go figure), and put on another connection through LGA (NYC). Flight delayed (again). This time because they were waiting on the flight attendants (seems like the same sequence of excuses used 6 months ago) and when we arrived in NYC missed the connection. I go see customer service, and they inform me that the next (and last) flight of the day, was full. But they put me on" Priority" Standby. I went to the gate 4 hours early, 2 hours before the flight, gate changed. Went to the changed gate 2 hours early and waited. When their agents arrived at the desk I explained my situation and asked them to verify if there was space, the guy at the counter told me this "You're on standby and you will be the last one to board". I told him that I understood this, but I was also placed on "Priority standby" and he replies "well, they might have told you that at the other desk, but you're not important enough to be on priority standby. There are currently 8 people who are more important and they've been placed in from of you .. you're number 8., the last person and the flight is full, so good luck!". I bought my ticket, it was never a standby ticket. This type of ugliness and unprofessional behavior is uncalled for. In the brink of tears I waited. The flight boarded and I watched it leave without me. Went back to the desk to be given a viable solution and conveniently enough, their computers were frozen. I sat down in the area and waited (18hrs spent in the airport ), I turned around a few minutes later and They had all left. I bought a greyhound ticket and road 8 hours into Montreal (with my checked luggage still in North Carolina). A hellish and nightmarish experience, for the second time. Shame on me for even wasting my trust on this airline. Flight attendants have horrible attitudes, agents are rude and curt, and customer service is zero help. And the cherry on top was the unmitigated gall of that agent to talk to any person the way he did to me. Take this airline at your own risk, should you want your sanity tested. As for me, never again.

✅ Trip Verified | Philadelphia to Orlando. I will never fly with American Airlines again. I was scheduled to fly to Orlando on 2/6 to attend the UCA High School Cheer Nationals and see my daughter (who is a Senior) compete for the final time. My flight was cancelled because the originally scheduled flight crew did not have enough flight hours left. Because American does not have a business continuity plan in place with stand-by flight crews, they had to cancel the flight. They had no other flights available forcing me to book a much more expensive flight with another airline. In turn, I missed my daughter's competition. American refused to compensate me for the added expense I had to incur because of their failure. They refused to offer me anything more than $100 voucher or 5000 points for the fact I missed my daughter's competition - they even made it sound like they were doing me a favor. What am I supposed to do with that?! That gets me nothing. They also refused to compensate me for the hotel cost for the night I lost in Orlando. I am completely unsatisfied with their handling of this situation and told them so. They just don't care. I even asked the person I spoke with if this would satisfy her and she said it would not. I do acknowledge it was a rainy day and weather delays are out of their control but we could have flown if a flight crew was available. We even boarded the plane before they cancelled the flight. My daughter was devastated that I missed her performance. This is what makes me most angry. We can never get that experience back.

✅ Trip Verified | Shreveport to Dallas-Fort Worth. I will never fly with this airline again. Take off from Shreveport was delayed for weather, which is fine, we arrived to Dallas at 5:50 pm. My connecting flight was scheduled to take off at 6:34, so I figured this was the perfect amount of time to get to my next gate, I was wrong. We weren’t let off the airplane until 6:30 because a plane was disabled at the gate we needed to get to. Missed my connecting flight and it was 100% the fault of the airline. Wasn’t provided with any hotel room or accommodations (the next flight they could put me on was 11 am the next morning); told they couldn’t do anything because it was put in the system that everything was weather related, which was completely false, it was because there was an airplane at our gate. No emotion from employees, they didn't care.

✅ Trip Verified | Nashville to Dallas via Omaha. Weather delays allowed minimal time to get connecting flight. The American Airline app sent me to a gate that was over 20 gates away from the actual gate. Customer Service was indifferent and when I showed the gate listed on the app they said they couldn't believe it. Wouldn't even look at it. Indifferent to the customer. Never again American.

✅ Trip Verified | Houston to Buffalo via Chicago. American Airlines is the worst airline. flight AA3683 canceled due to weather. I get it, it happens. I go to service desk and they had rebooked me for the next morning. I asked to be moved to United flight that night. Guy says it is full. I walk away and start booking United flight on line. I have a choice of 30 seats. I get back in line for AA service counter, and now girl is saying United blocked AA from booking flight as the next girl over is telling another customer she could book them on United, but if United flight gets canceled they can’t come back to AA. Lie after lie after lie. I get to the United counter and guy says flight is wide open and they didn’t block AA. He said AA would have to pay full fare if they moved me. I’m cutting up my AA credit card and discarding my miles I have they are just not worth it.

Not Verified | American Airlines is dishonest. I purchased a first class ticket from Denver to Savannah- one stop in Charlotte. Getting there, while hardly a first class experience was adequate. The return flight was another story. American booked the connection from Savannah to Charlotte too close to the Denver connection, and due to their known incompetence, sat on the tarmac while my flight to Denver left. The next flight was a 3.5 hour wait in a jammed airport, and the extremely rude customer service agent informed me that there were no 1st class seats to accomodate the Denver route (longest leg of the flight). So, not only did they overbook, but they were unwilling to work on getting me the seat I had paid for, a month before the trip. The only seats left were middle row rear. Incompetent. The first class round trip ticket was $683. l was refunded a total of $110. for the error on their part- this was for the downgrade only. Now, l'm not a genuis, but 110. for the longest leg is absurd- the American Eagle rattletrap that got us from Savannah to Charlotte offered a bag of chips and, if desired, a drink- that's their "first class". Due to utter incompetence, avoid flying American.

✅ Trip Verified | Kansas City to Dallas Ft Worth. This airline is the worst. Apparently they are too lazy to print bags tags. It was clear my husband and I were flying together but clearly the gate agent could not figure that out. She sent his bag on the belt before we had time to put some of my liquids in it so I had to toss about $50 worth of items. I have flown them a couple times. Usually in first class but even their first class isn’t up to standards of other airlines. I will avoid them as much as possible from now on.

✅ Trip Verified | Philadelphia to Columbus. I am so tired of the poor service from American Airlines that I am going to start flying Allegiant. Flew tonight on a smooth ride from Philly at the end of the day. Problem was both my attendants had run outta gas for the day. Captain protected them and we all suffered as a result. Pathetic Service. Unacceptable.

✅ Trip Verified | Chicago to Orlando. This is the worst airline ever! I'm appalled that they call themselves American. You have no freedom choosing your seats unless you pay for it. You have no freedom checking in even one luggage unless you pay for it. And you have no freedom of movement in these cramped seats! I will never fly with them again and you shouldn't either!

✅ Trip Verified | Curacao to Grand Rapids via Miami. Customer service has "flown" away! We were seated in the last row by the flight attendants, who must "love" their job. We could hear every word and they didn't shut up the whole flight with complaints about it. We were served our beverages and then made to hold on to the cups and trash until our final descent. I got up to use the bathroom about an hour after the drinks were served, so I handed my cup to the flight attendant before entering the bathroom, no problem, right? Wrong! All I heard about their conversation was about customers and their trash, as if they thought I couldn't hear them? Very unprofessional, not friendly people to say the least. Bags took forever to arrive at the carousels at both stops.