American Airlines

Not Verified | Salt Lake City to Harrisburg. American Airlines doesn't care about their customers. To put this into perspective, my wife, 6.5 months pregnant at the time of her flight, was traveling with our two year old sick daughter. American Airlines did her the service of delaying her flight, canceling another, assigning her and my daughter to seats that weren't together (despite having paid for seats ahead of time so they could be together) and ultimately putting her at a destination that was 2.5 hours away from where her final destination should have been. This obviously led to an extremely terrible and stressful travel day. She asked multiple employees if she would be able to get refunded for her trip and all of them claimed that it would definitely be possible, especially because she never made it to her final destination. After battling it through with the company for over a month now, they continue to claim that there is nothing they can do to refund her for the trip. But, "She can take solace in the fact that the employees of the company are so nice." Terrible company. Terrible service. Won't be flying with them any more in the future.

Not Verified | American is the bottom of the barrel when it comes to airlines. I have never once flown American without an issue. The latest was the straw that broke the camels back. My flight home was delayed due to a mechanical issue. The plane was put out of service and we had to walk across the entire Miami airport to the new gate. Then we sat on the tarmac for an hour while this new plane had an issue that was cleared up. After 3 hours of delays we were finally headed to Atlanta. And wouldn't you know, at 2 am when we landed (should have arrived at 11 pm) they don't have the proper gate so we had to wait yet again on the tarmac while they tired to find which gate to go to and locate operations to shuttle us there. I will never fly American again. I would rather fly Frontier or Spirit than American.

✅ Trip Verified | I had a pair of very comfortable, punctual flights between La Guardia New York and Nashville. Outbound to Nashville, I was in economy class in an aisle seat towards the front. It had more leg space and the seat to my left was unocuppied. The seat layout was 2 by 2. So I did not feel confined at all. Two snacks and a beverage were offered on the 90 minute flight. There was sufficient storage space above to stash my roll on carry on suitcase and my top coat. Arrival and deboarding at Nashville was smooth and efficient. On the return, I was pleased to find myself upgraded to business class at the gate. The flight was relatively light in occupancy. The business class seat was comfortable with considerable leg space. Flight attendant was very gracious and hung up in the closet both my top coat and suit jacket, returning them just before landing. Plane arrived at La Guardia several minutes before schedule. On the flight, liquor and some light snacks were offered in addition to a dirnk on boarding. There was no entertainment system on this aircraft though wi-fi was available which I did not avail of. All in all, it was a stress-free, pleasant travel experience.

✅ Trip Verified | Horrible service as much as possible. Delayed my flight on the way to New Orleans by five hours because of regular maintenance and they had no crew scheduled. Then on my way home they canceled the flight. There's no point in flying on this airline they will just stick it to the customer anyway possible. Do not fly with American airlines!

✅ Trip Verified | Washington to Raleigh Durham. Every single time I take American I am forced to check my carry on. My carry on is not over sized and is actually very small. And every single time I get on the air craft there are over 5 fully empty buns above the seats that are available. This is becoming a serious reason as to why I will no longer take American. I’ll pay more to take other airlines because you obviously don’t care about all of your customers. I mean you aren’t even allowing mid level customers to bring on their luggage as carryons. I’m so over this.

✅ Trip Verified | Dallas to Ontario. Rude attendants that lie, poor customer service and poor planes. Worst few flights I’ve been on. Extremely disappointed, fly with anyone else if you can

Not Verified | Washington to Albany. Had a 7:50 flight to DC on AA which was supposed to arrive at 10:55 and connect on AA to Albany NY at 10:25, didn't get off the plane till 10:20, got to the terminal and it was closed down. Isn't the purpose of having connecting flights so you arrive before your next flight. When we were leaving Pensacola I thought we were going to drive because the pilot wasted 10 minutes driving around Pensacola Airport. And then were told would be landing in 20 minutes and that was almost 40 minutes. They said they would get me on the 3:10 now that's delayed till 4:15. Years ago I took this airline and had same issue, if you plan on flying find another airline. AA is joke. They don't even tell you why you are delayed.

✅ Trip Verified | Hong Kong to Los Angeles. Service, entertainment fine, food - not very good. My chief complaint is that the seats are the most ridiculously uncomfortable things I have ever had to endure. I recently traveled and was on 6 different airlines with 5 different carriers. This airline, by far, was the most excruciating flight I've ever had to endure. If, in the future, American Airlines is the only offering to a travel destination, I'll walk instead.

Not Verified | New Orleans to Miami. My flight has been delayed twice, and I received no communication as to why. I am at the departing gate, and hearing more flights being delayed due to maintenance issues. I had to call into customer care to determine what took place, and the lady sounded disengaged. This is horrible, because I was attempting to have a viewing for my Father who died on January 26,2020.

✅ Trip Verified | Quito to Miami. American Airlines has been beyond disappointing to deal with in the breaking of my @wernerpaddles. Because it was in a padded ski bag, wrapped in clothing, and not in a “hard case,” it won’t be replaced or reimbursed (I’ve flown with it this way several times, no problem). While it’s obvious to me that something heavy was placed on both blades to make them snap this way, they’re unwilling to listen and say it was packed inappropriately.