Alliance Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 59 reviews
2/10
No Skytrax Rating
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1/10

" been a nightmare of stress"

(India)

Trip Verified | Alliance Air's consistent flight cancellations have not only shattered our travel plans but also eroded any trust we had in their service. The experience has been a nightmare of stress, financial strain, and emotional turmoil. The airline's customer service proved unhelpful and shockingly insensitive.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDharamshala to Chandigarh
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline"

(India)

Not Verified | Pathetic airline. Flight got delayed by 5 hrs. There was no communication from the airline. Avoid this airline at any cost. Even the staff at check in counter was rude.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bareilly
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

“Pathetic service”

(India)

Trip Verified | Pathetic service. Received a call on the day before the journey to inform that the flight was advanced by an hour. Instead of 9:30 am, it would take off at 8:30 am. Consequently we had to leave home at 5:00 am for the airport. Flight did not leave till 9:40 am and all passengers were made to wait inside the buses on the tarmac from 8:00am to 9:00am as the pilots hadn't arrived. Finally Commander Pramod Khattri and Co Pilot Kaushik Mazumdar arrived and refused to board the bus with the passengers, even though we were informed that we were waiting for the Commander to arrive and travel with us. Another 20 minute wait ensued till another bus arrived for them. Flight took off at around 9:40am. No apology or explanation was offered to the beleagured passengers. Unprofessional airline which is staffed by incompetent people.
AircraftATR 72-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuwahati to Aizawl
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Not a pleasant experience"

(India)

Not Verified | Not a pleasant experience. First the aircraft war delayed from 8.30 to 9.30, we reached the Dabolim by 7.30, but got to know it was again delayed till 10.30, no messages, no apology or explanations. Very bad government office like attitude still. Thru have to improve leaps and bounds to catch up to other private carriers.
AircraftAtr
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGoa to Dabolim via Bangalore
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No responsibility towards customer"

(India)

Trip Verified |   Book this flight at your own peril. Booked early morning flight for entire family from Kolkata to Guwahati. Flight delayed by more than 12 hrs. Got intimation less than 8 hrs earlier. Given option of cancellation. Confirmed the option. But tickets not cancelled till morning. The customer care executive in the morning didn't take any responsibility and cancelled ticket at his own pace. No assistance given. No DGCA rules followed. No responsibility towards customer welfare.
AircraftAT72
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Guwahati
Date FlownOctober 2023
Ground Service 12345
Value For Money 12345
no
3/10

"The service was terrible"

(India)

Not Verified | The service was terrible, terrible, terrible. I’ve never had such a horrible experience with a domestic airline before. I was travelling from A67XBU from Lucknow to Gorakhpur and my God. They tortured me at the check in counter. There was only one lady who was trying to help out all the others were speaking rudely and behaving as if they were allowing me a free seat on the plane. The counter manager, Brijesh, was terribly rude and kept insisting that my laptop bag was a part of cabin luggage. Never have I sat in a flight where your handbag or laptop bag is counted as your hand carry. I requested to speak with another manager who kindly helped me seeing my state.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLucknow to Gorakhpur
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I don't recommend this airline"

(India)

Not Verified | Worst Flight chosen to travel ever. No Alliance air support staff in the airport to talk to on the flight delay, SMS on the mobile shows flight delayed by 2 hours but in airport screens there is no such update. I don't recommend this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTirupati to Hyderabad
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(India)

Trip Verified | Worst airline ever. It was supposed to leave at 15:30. They informed over a mail that they will be leaving at 15:00 instead, 1/2 an hour earlier. So we reached before time since we wanted to access the lounge, they didn't start the checkin till 13:00hrs. After that we were waiting for the boarding and flight got delayed by 1hr. We asked them, they said confirm it will leave at 16:00hrs. Then again it got delayed by 1hr and this time the airline staff was like we are not sure how much will be the delay or if the flight will be cancelled. We waited, they said they cannot cancel the tickets as they don't have booking counter at that particular airport. Then we had not other option, and finally they left the airport at 18:30hrs. Worst flight ever. If you don't have any other choice, don't fly, take a rail or bus or walk to your destination but don't ever book a ticket for this airline. In flight service was a joke. The staff themselves were frustrated. Only thing good about this flight was a legroom
AircraftATR 72-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHyderabad to Goa
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Uninformed staff"

(India)

Trip Verified | Worst service. Delays for hours, Uninformed staff, no air con in this aircraft, no refreshments onboard, on board announcements not clear. Ground staff unclear of flight status. This was the costliest flight on that day when booked weeks before.
AircraftATR
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGoa to Bangalore
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flights keep getting cancelled"

(India)

Trip Verified | Horrible experience. The flights keep getting cancelled and none of the airlines staff are ready to help. They have no alternative plains lined up for cancelled flights. The notify only just before 20min of departure.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Goa
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no