" been a nightmare of stress"
Parth Mirani (India)
✅ Trip Verified | Alliance Air's consistent flight cancellations have not only shattered our travel plans but also eroded any trust we had in their service. The experience has been a nightmare of stress, financial strain, and emotional turmoil. The airline's customer service proved unhelpful and shockingly insensitive.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dharamshala to Chandigarh |
Date Flown | November 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Avoid this airline"
Rishabh Saxena (India)
Not Verified | Pathetic airline. Flight got delayed by 5 hrs. There was no communication from the airline. Avoid this airline at any cost. Even the staff at check in counter was rude.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Bareilly |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Pathetic service”
Vikramaditya Chaudhury (India)
✅ Trip Verified | Pathetic service. Received a call on the day before the journey to inform that the flight was advanced by an hour. Instead of 9:30 am, it would take off at 8:30 am. Consequently we had to leave home at 5:00 am for the airport. Flight did not leave till 9:40 am and all passengers were made to wait inside the buses on the tarmac from 8:00am to 9:00am as the pilots hadn't arrived. Finally Commander Pramod Khattri and Co Pilot Kaushik Mazumdar arrived and refused to board the bus with the passengers, even though we were informed that we were waiting for the Commander to arrive and travel with us. Another 20 minute wait ensued till another bus arrived for them. Flight took off at around 9:40am. No apology or explanation was offered to the beleagured passengers. Unprofessional airline which is staffed by incompetent people.
Aircraft | ATR 72-600 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Guwahati to Aizawl |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Not a pleasant experience"
Naveen Gopal (India)
Not Verified | Not a pleasant experience. First the aircraft war delayed from 8.30 to 9.30, we reached the Dabolim by 7.30, but got to know it was again delayed till 10.30, no messages, no apology or explanations. Very bad government office like attitude still. Thru have to improve leaps and bounds to catch up to other private carriers.
Aircraft | Atr |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Goa to Dabolim via Bangalore |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"No responsibility towards customer"
Swagat Das (India)
✅ Trip Verified | Book this flight at your own peril. Booked early morning flight for entire family from Kolkata to Guwahati. Flight delayed by more than 12 hrs. Got intimation less than 8 hrs earlier. Given option of cancellation. Confirmed the option. But tickets not cancelled till morning. The customer care executive in the morning didn't take any responsibility and cancelled ticket at his own pace. No assistance given. No DGCA rules followed. No responsibility towards customer welfare.
Aircraft | AT72 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kolkata to Guwahati |
Date Flown | October 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The service was terrible"
Ma Shah (India)
Not Verified | The service was terrible, terrible, terrible. I’ve never had such a horrible experience with a domestic airline before. I was travelling from A67XBU from Lucknow to Gorakhpur and my God. They tortured me at the check in counter. There was only one lady who was trying to help out all the others were speaking rudely and behaving as if they were allowing me a free seat on the plane. The counter manager, Brijesh, was terribly rude and kept insisting that my laptop bag was a part of cabin luggage. Never have I sat in a flight where your handbag or laptop bag is counted as your hand carry. I requested to speak with another manager who kindly helped me seeing my state.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Lucknow to Gorakhpur |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I don't recommend this airline"
Venkatesh Gali (India)
Not Verified | Worst Flight chosen to travel ever. No Alliance air support staff in the airport to talk to on the flight delay, SMS on the mobile shows flight delayed by 2 hours but in airport screens there is no such update. I don't recommend this airline.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Tirupati to Hyderabad |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst airline ever"
Amod Shinde (India)
✅ Trip Verified | Worst airline ever. It was supposed to leave at 15:30. They informed over a mail that they will be leaving at 15:00 instead, 1/2 an hour earlier. So we reached before time since we wanted to access the lounge, they didn't start the checkin till 13:00hrs. After that we were waiting for the boarding and flight got delayed by 1hr. We asked them, they said confirm it will leave at 16:00hrs. Then again it got delayed by 1hr and this time the airline staff was like we are not sure how much will be the delay or if the flight will be cancelled. We waited, they said they cannot cancel the tickets as they don't have booking counter at that particular airport. Then we had not other option, and finally they left the airport at 18:30hrs. Worst flight ever. If you don't have any other choice, don't fly, take a rail or bus or walk to your destination but don't ever book a ticket for this airline. In flight service was a joke. The staff themselves were frustrated. Only thing good about this flight was a legroom
Aircraft | ATR 72-600 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hyderabad to Goa |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Uninformed staff"
S Karsaman (India)
✅ Trip Verified | Worst service. Delays for hours, Uninformed staff, no air con in this aircraft, no refreshments onboard, on board announcements not clear. Ground staff unclear of flight status. This was the costliest flight on that day when booked weeks before.
Aircraft | ATR |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Goa to Bangalore |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"flights keep getting cancelled"
Krishna Nellore (India)
✅ Trip Verified | Horrible experience. The flights keep getting cancelled and none of the airlines staff are ready to help. They have no alternative plains lined up for cancelled flights. The notify only just before 20min of departure.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Hyderabad to Goa |
Date Flown | July 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |