Alliance Air

Not Verified | The service was terrible, terrible, terrible. I’ve never had such a horrible experience with a domestic airline before. I was travelling from A67XBU from Lucknow to Gorakhpur and my God. They tortured me at the check in counter. There was only one lady who was trying to help out all the others were speaking rudely and behaving as if they were allowing me a free seat on the plane. The counter manager, Brijesh, was terribly rude and kept insisting that my laptop bag was a part of cabin luggage. Never have I sat in a flight where your handbag or laptop bag is counted as your hand carry. I requested to speak with another manager who kindly helped me seeing my state.

Not Verified | Worst Flight chosen to travel ever. No Alliance air support staff in the airport to talk to on the flight delay, SMS on the mobile shows flight delayed by 2 hours but in airport screens there is no such update. I don't recommend this airline.

✅ Trip Verified | Worst airline ever. It was supposed to leave at 15:30. They informed over a mail that they will be leaving at 15:00 instead, 1/2 an hour earlier. So we reached before time since we wanted to access the lounge, they didn't start the checkin till 13:00hrs. After that we were waiting for the boarding and flight got delayed by 1hr. We asked them, they said confirm it will leave at 16:00hrs. Then again it got delayed by 1hr and this time the airline staff was like we are not sure how much will be the delay or if the flight will be cancelled. We waited, they said they cannot cancel the tickets as they don't have booking counter at that particular airport. Then we had not other option, and finally they left the airport at 18:30hrs. Worst flight ever. If you don't have any other choice, don't fly, take a rail or bus or walk to your destination but don't ever book a ticket for this airline. In flight service was a joke. The staff themselves were frustrated. Only thing good about this flight was a legroom

✅ Trip Verified | Worst service. Delays for hours, Uninformed staff, no air con in this aircraft, no refreshments onboard, on board announcements not clear. Ground staff unclear of flight status. This was the costliest flight on that day when booked weeks before.

✅ Trip Verified | Horrible experience. The flights keep getting cancelled and none of the airlines staff are ready to help. They have no alternative plains lined up for cancelled flights. The notify only just before 20min of departure.

Not Verified | Worst airline experience ever. Our flight returned back from runway and we were told to wait for 1 hour as there was some technical fault and after an hour we were told that the flight is cancelled and no proper information was given as to what was the technical fault! Because of this we had to reschedule our next flight paying extra money!

✅ Trip Verified | Very smooth take off and landing even my mother liked it for safety purpose. Plane was small in size having capacity of 44 passengers, but it was cute and awesome journey.

✅ Trip Verified | I'm traveling from Mumbai to vijaywada, my connecting flight is from Hyderabad, Hyderabad to Vijayawada. I never faced this much worst service by any airline, even these people not having online we check-in, no counters. Finally I'm waiting at gate the flight was 2hrs delay.

✅ Trip Verified | I understand that there could be delays or reschedules due to various reasons and that's why you have your customer care to smooth the process in explaining this but the guy I spoke to was rude, didn't even emphasize on the situation knowing that I was furious about the delay since it was an important meeting. He blatantly tells me that I'll get a full refund. You're serious! Asked if he could do anything in getting me on another flight to which he blindly said, he can't. Horrible customer care.

Not Verified | Worst Flight to travel. The flight was 3 hours delay and there was no proper instructions given. The flight was also dirty. The worst flight I ever traveled and I will not suggest anyone to travel with this one