Alliance Air

✅ Trip Verified | I had the misfortune of booking my mother's first-ever flight journey with this airline, and it was an absolute disaster from start to finish. Despite her excitement and anticipation, the flight ended up being cancelled after an excruciatingly long wait. The sheer disappointment and frustration she experienced cannot be overstated. The complete lack of organization and communication from the airline only added insult to injury. I wouldn't wish this dreadful experience on my worst enemy, let alone someone I care about. Absolutely appalling service.

✅ Trip Verified | It was the worst flight ever I used in my 17 years of air travel. No proper maintenance and no backup plan. In fact no proper information. Right after the flight took off from Benguluru, we noticed a free fall for few seconds. Then the Pilot took u turn and was able to land back in Benguluru. After land only pilot communicated all passenger that the engine #2 is not working. The communication from the airline is very bad, there were just mentioning they dont know what is going to happen no answer/decisions made and we had sit in the aircraft for an hour, and put on a bus for an hour then unloaded at airport. After that they said no backup flight, no alternate plan. They did mention we will get refund but we need to call their customer service for the refund.

Not Verified | Worst airline ever. Our round trip flights got cancelled just like that - they don't care to explain the reason. We are traveling with an infant and we faced lot of problems with refund. Our trip cost a lot more because of this.

✅ Trip Verified | They first mention the flight as delayed after reaching airport and waiting for one hour so i left to my house taking a confirmation that they will inform me about the next flight and then send a text saying flight will leave at 12:50. Called customer care to confirm and two of their representatives confirm that the flight will leave at 12:50 pm. I reach airport at 11:50 AM and entry staff tell me flight is cancelled and i receive a message from the airline at 12 pm. They have zero coordination and who informs customers about flight cancellation 50 minutes before departure? I had to travel to and fro from airport 6 times today.

Not Verified | Pathetic Service by Alliance Air. Please guys never book a flight with this airline - call center and onground intimations are absolutely pathetic. Flight delays of more than 3 hours.

Not Verified | Travel on this airline only if you have nothing else to do or unlimited time. Always delayed. No information regarding arrival/departure. Cabin crew-employed to chat with one another and other staff members travelling on the plane. Toilets with no water.

Not Verified | This is the first time that I have traveled on such a poor flight. I will never travel on this flight again. As the flight begins, the first news comes that the engine has broken down and all passengers are evacuated. Exactly 20 minutes later, news comes that the engine has been repaired. Again the passengers are told that the flight is not starting due to engine failure. This was a very bad flight, will never travel on it.

Not Verified | I travelled from Agatti to Kochi. Mine and 5 other check in baggage was not carried to Kochi due to some safety issue without informing any of the passenger. On arrival at kochi the station manger informed we have to take luggage next day from the Airport on our on expense. She was not capable manage such situations and simply blaming the Alliance Air management. No authority was available for escalation of customer complaint.

Not Verified | Extremely poorly managed operations, the plane was boarded and then deboarded after 15 mins because the aircraft was not charged since there was no electricity. The pilot initially reported that it would take 5 mins to get electricity and then after 10 mins reported it will take another 30 mins or may be more, the staff was absolutely unapologetic about the inconvenience and we needed to go through the security check again after the bus dropped us to the terminal, not to mention the horrible attitude of the security staff at the airport. Better to travel by train than to take this flight.

✅ Trip Verified | Washroom was stinking, too bad. No handwash was there, even washroom dustbin was full. Seats were broken. No cleanliness. Flight was delayed by 1.5 hour without prior information.