Alliance Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 18 reviews
3/10
No Skytrax Rating
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1/10

"worst experience through an airline"

(Canada)

Trip Verified | My first domestic flight I took in India and my first worst experience through an airline. Counters were closed before time and nobody was there to inform travelers about it. It was all empty. There was 4 5 passengers wondering about what is going on. I had connecting flight to Canada and i had to pay amount equal to my flight booking to get my luggage done. Well some how managed to check-in but everyone was shouting at us until we reached the plane. A big zero professionalism. Plane crew was good. But if some customer is spending money on flight then you gonna treat like this and if you know your passengers are there, you gonna leave them behind. It was a worst experience i ever had. will never recommend this airline to anybody.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChandigarh to Delhi
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"unable to provide better service"

(India)

Trip Verified | This is new airline but unable to provide better service. Their schedule time was 09.05 for take off but till 11.05 am there was no chances to take off. On their counter no. 112 they given the delay if 1.40 hrs means showing delay schedule timing 10.45 hrs. This is vary cunning strategy to avoid penalty or free meal, because if they wrote 2 hrs they had to provide free meal or refreshment. I do not suggest to fly again in that airline
AircraftATR 72-609
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Kolhapur
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"it was worst experience ever"

(India)

Not Verified | This was my first experience in Alliance Air and it was worst experience ever. For 45 mins route from Dehradun to Delhi, we have to wait for 1 hour for this flight on the airport. I will personally never consider Alliance Air to anyone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDehradun to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Very good service"

(India)

Trip Verified | Very good service. Staff was excellent. Water bottle was given. The side table, sleek design of seating, overhead cabin luggage box all was good. Few things require better maintenance. Takeoff and landing was very smooth. I had never flown in a propellor aircraft.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Bangalore
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"absolute harassment by Alliance Air"

(India)

Trip Verified | I had one of my worst travel experiences with Alliance Air. I had booked 3 tickets from Vijayawada to Bangalore 2 months in advance. The total price at the time of booking was Rs. 10,910/- (including all miscellaneous charges). On the date of travel, while checking in, I was informed that I had to pay an extra amount as I had availed of the "Military discount" at the time of booking. Nowhere in the booking portal was the "military discount" even mentioned. I was asked to pay an additional amount of Rs 10,422 in order to board the flight. So in total, I paid an amount of Rs 21,332/- for an economy class flight from Vijayawada to Bangalore in spite of booking the tickets 2 months in advance. Just like me, there were 18 other co-passengers who had to go through the same ordeal. This is absolute harassment by Alliance Air. From now on, I'm never going to board this airline and will discourage anyone from choosing Alliance Air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVijayawada to Bangalore
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"gave seats in 3 different corners of the flight"

(India)

Not Verified | I travelled with my family - 3 people; They gave seats in 3 different corners of the flight. All those rows, single passengers were sitting. They could have clubbed single passengers together and family together. Do not have a basic system / understanding on how to do that. Poor management.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Kochi
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very poor service"

(United States)

Trip Verified | Flight was at 6.30 pm From Bangalore to Kechi. They cancelled without intimation. Board was still showing boarding started. After 6.20 when we asked the airline staff they said it’s cancelled. More than 100 people are waiting and staff are playing with phones. Not professional. Finally they said we have 11.00 pm flight, you all go have some food. We were nearby gate suddenly all staff disappeared, we are waiting around, board still showing 11.00 flight. Without notice they are calling one by one person when we asked they are telling that flight got cancelled. 2 flights cancelled and asking us to wait for morning 9.00am flight. Very poor service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBanglore to Kochi
Date FlownJune 2022
Ground Service 12345
Value For Money 12345
no
8/10

"overall good experience"

(India)

Trip Verified | This route is operated by ATR 72. Though option of A320 and B737 are available with other airlines the ticket for this ATR is always cheaper than other so went with this and was a good decision. I was traveling with only cabin baggage so no interaction with check in, boarding and departed on time. Check in baggage allowance 15 kg and cabin baggage 5kg. Seats were comfortable. They don’t offer any meal/refreshments service, neither complimentary nor paid, only water is provided/available. Reached Delhi 20 min before time, overall good experience.
AircraftATR 72
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
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