Alliance Air

✅ Trip Verified | Worst service I have ever seen in airline industry. Alliance Air open their check in counters very late and cancelling the flights at the very last moment. My flight was at 12.20 and they didn't even confirm the cancellation till 10.45. First they said one hour delay and then they are still confused. There are no alternative flights and refund is only for the flight ticket cost. It costs me an extra 15k to book an another ticket. Worst service and please don't even pick these airlines when you see the "low cost" carrier details.

✅ Trip Verified | My flight has at 8PM departure and at 7.50 PM the boarding gates are devoid of any crew members. Passengers are waiting to see the gates to open - even there is no news announcement for flight delay. On screen it is scheduled on time.

✅ Trip Verified | Fooling people and trying to prove that they are professional. Cancelling flight at last moment and not arranging any alternative for customer and also not reimbursing the extra cost incurred for there flight cancelled.

✅ Trip Verified |   Very bad service. They open their check in counters very late. So we had to wait and couldn't access the lounge also.We had to wait, depriving our sleep without check in even though we had a chance to access the lounge

✅ Trip Verified | Alliance Air's consistent flight cancellations have not only shattered our travel plans but also eroded any trust we had in their service. The experience has been a nightmare of stress, financial strain, and emotional turmoil. The airline's customer service proved unhelpful and shockingly insensitive.

Not Verified | Pathetic airline. Flight got delayed by 5 hrs. There was no communication from the airline. Avoid this airline at any cost. Even the staff at check in counter was rude.

✅ Trip Verified | Pathetic service. Received a call on the day before the journey to inform that the flight was advanced by an hour. Instead of 9:30 am, it would take off at 8:30 am. Consequently we had to leave home at 5:00 am for the airport. Flight did not leave till 9:40 am and all passengers were made to wait inside the buses on the tarmac from 8:00am to 9:00am as the pilots hadn't arrived. Finally Commander Pramod Khattri and Co Pilot Kaushik Mazumdar arrived and refused to board the bus with the passengers, even though we were informed that we were waiting for the Commander to arrive and travel with us. Another 20 minute wait ensued till another bus arrived for them. Flight took off at around 9:40am. No apology or explanation was offered to the beleagured passengers. Unprofessional airline which is staffed by incompetent people.

Not Verified | Not a pleasant experience. First the aircraft war delayed from 8.30 to 9.30, we reached the Dabolim by 7.30, but got to know it was again delayed till 10.30, no messages, no apology or explanations. Very bad government office like attitude still. Thru have to improve leaps and bounds to catch up to other private carriers.

✅ Trip Verified |   Book this flight at your own peril. Booked early morning flight for entire family from Kolkata to Guwahati. Flight delayed by more than 12 hrs. Got intimation less than 8 hrs earlier. Given option of cancellation. Confirmed the option. But tickets not cancelled till morning. The customer care executive in the morning didn't take any responsibility and cancelled ticket at his own pace. No assistance given. No DGCA rules followed. No responsibility towards customer welfare.

Not Verified | The service was terrible, terrible, terrible. I’ve never had such a horrible experience with a domestic airline before. I was travelling from A67XBU from Lucknow to Gorakhpur and my God. They tortured me at the check in counter. There was only one lady who was trying to help out all the others were speaking rudely and behaving as if they were allowing me a free seat on the plane. The counter manager, Brijesh, was terribly rude and kept insisting that my laptop bag was a part of cabin luggage. Never have I sat in a flight where your handbag or laptop bag is counted as your hand carry. I requested to speak with another manager who kindly helped me seeing my state.