Alliance Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 59 reviews
2/10
No Skytrax Rating
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1/10

"Worst airline experience ever"

(India)

Not Verified | Worst airline experience ever. Our flight returned back from runway and we were told to wait for 1 hour as there was some technical fault and after an hour we were told that the flight is cancelled and no proper information was given as to what was the technical fault! Because of this we had to reschedule our next flight paying extra money!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJharsuguda to Bhubaneshwar
Date FlownJuly 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cute and awesome journey"

(India)

Trip Verified | Very smooth take off and landing even my mother liked it for safety purpose. Plane was small in size having capacity of 44 passengers, but it was cute and awesome journey.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDehradun to Delhi
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never faced this much worst service"

(India)

Trip Verified | I'm traveling from Mumbai to vijaywada, my connecting flight is from Hyderabad, Hyderabad to Vijayawada. I never faced this much worst service by any airline, even these people not having online we check-in, no counters. Finally I'm waiting at gate the flight was 2hrs delay.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Vijayawada
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible customer care"

(India)

Trip Verified | I understand that there could be delays or reschedules due to various reasons and that's why you have your customer care to smooth the process in explaining this but the guy I spoke to was rude, didn't even emphasize on the situation knowing that I was furious about the delay since it was an important meeting. He blatantly tells me that I'll get a full refund. You're serious! Asked if he could do anything in getting me on another flight to which he blindly said, he can't. Horrible customer care.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Hyderabad
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst Flight to travel"

(India)

Not Verified | Worst Flight to travel. The flight was 3 hours delay and there was no proper instructions given. The flight was also dirty. The worst flight I ever traveled and I will not suggest anyone to travel with this one
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Chandigarh
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not recommend Alliance Air"

(India)

Trip Verified | Worst airline ever. This started on the 7th of June. We started from Bilaspur (PAB) to Jabalpur (JLR). Our flight was scheduled at 11:10 am but they didn't inform us that there was a delay of 2 hours. At first there was a delay of 1 hour but they kept saying "Theres a problem with the flight". So that delayed another hour of our trip. When we got on the plane, they did not stop the engine. When the plane started flying, we expected the AC's to turn on but they did not. My family was very dizzy and saying they were about to throw up. At 8 am on the 9th of June, my dad received a message saying that our flight was delayed again for 2 hours. Listening to that made me mad. Since Jabalpur Airport is larger, it has more Alliance Air flights. There was another flight scheduled for Delhi which was also delayed. The expected boarding time was 12:15 pm but we boarded at 12:40 pm. The aircraft was different, so we thought that the flight was better. But it was the opposite. This flight had too much turbulence. They did not turn on the AC's. They served water at the END of the flight. I said you should've given water in the middle of the flight. She said, "We're supposed to give water at the end of the flight." So I strongly do not recommend Alliance Air. And do not dare to even try it out.
AircraftATR 72-600
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBilaspur to Jabalpur
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Extremely bad service"

(India)

Trip Verified | Moment before the flight took off the tyre burst and the flight took a halt. Even after the flight got cancelled, they did not arrange any accommodation or anything for the passengers and the passengers were asked to arrange their own. Extremely bad service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJharsuguda to Kolkata
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"4+ hour delay with zero information"

(India)

Trip Verified | 4+ hour delay with zero information to passengers on cause of delay. No apology, no regret, no information and complete disregard for passengers' time and comfort. Shame on this airline and its operations.
AircraftATR 72-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Jaipur
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever dealt with"

(United Kingdom)

Trip Verified | This is the worst airline I have ever dealt with. They cancelled my flight notifying me at 2am with no other reason but cancelled. I was due to fly out at 8am so had no prior warning and no support from customer service about rescheduling or any sort of help in getting me and my family to our destination. The impact of this flight cancellation meant we had missed our connecting flight to Dubai and we were unable to change connecting flight to continue on with our holiday, so we had no other alternative but to pay extra and return home. Our refund for the cancellation should be automatic, however 3 weeks on and I am still waiting. I have sent 4-5 emails chasing, I have also called their customer service (costing me £50+ just on call chargers) and still have not had a resolution. The support technical confirmed my email and request will be processed that same day, but a week later and still no resolution. There is zero care from this airline, I recommend all to avoid booking using this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBhuj to Mumbai
Date FlownApril 2023
Value For Money 12345
no
10/10

"no announcement no messages"

(India)

Trip Verified | The departure was 9:55 pm from Chennai but it was almost 40 mins delay but no announcement no messages, to the customer. Finally we boarded the tiny aircraft, served small bottle of water at the time flight boarding. We never heard the safety instructions by the cabin crew before the flight. We departed around 10:30 pm and after 1 hour of air journey we suddenly had a massive turbulence. After some time we got small announcement due to High wind/ bad weather conditions we have to wait some more time for landing. We landed safely finally in Hyderabad airport around 12:40AM.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChennai to Hyderabad
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no