Alliance Air

Not Verified | Very poor approach by the staff, whether it’s from collecting the boarding pass or the cabin crew. Forget about wishing and greeting, their behavior and response is far below par and expectations. Grooming and training the staff in customer service should be the 1st priority of the airline.

✅ Trip Verified | Most pathetic airline, totally negligent attitude, inordinate delays, useless staff and careless attitude towards customers. Not worth traveling and have no system of handling.

Not Verified | I purchased a round-trip ticket on the 28th going up and the 29th coming back from Chennai to Hyderabad. I did my web checkin while on the alliance website. I couldn't download the web checkin receipt or get an email. I called customer service, and the woman on the phone told me right away that there is a problem with the website and I can't get the receipt via email or on my phone. I called her and voiced my displeasure, but she could not give a proper answer. Is this how the clients are handled?

✅ Trip Verified | I had booked a flight with them for Cochin to Lakshadweep in November 2002. I had to cancel the same due to some medical emergencies. I had called them on November 17th, cancelled the ticket and I got an sms confirmation for my cancellation instantly and I was told that I have to do nothing for my refund to be processed. But I mailed them again on the email named [email protected] just to let them know. Apparently, I emailed from a different email id. I had mentioned the proper PNR and sent a reminder on 25th November. But I got no response. I was told about a refund initially and on Dec 20, I called the customer care again and I was told that the refund amount is much lesser. But whatever the case is, no amount was credited. Again, a junior executive told me that the refund will be made in another 7 to 10 days. But later, a senior executive connected on the same call tells me about another policy, that I should have sent the mail to their help desk and not refunds email mentioned on their website. And that too, it should have been sent from my registered email. They didn't respond in spite of me mentioning PNR ans simply coming up with excuses that in spite of their sms that I'll get my money back, they insisted I send an email from my registered email. And when I expressed my dissatisfaction, they offered me some petty rewards in addition to the negligible refund. Never book a ticket with them again and if you do, don't pay extra for flexi. They're simply not a credible airline. I will never travel with this airline. And I would never fly to Lakshadweep until another airline starts service there. I would not recommend anyone to travel with Alliance air. They have such pathetic customer service. And they will keep your money with them unless and until you email and keep calling them. Once you pay, it's their money. You have to beg to get it back.

✅ Trip Verified | Smaller among all domestic airline in India operating only small bodied aircraft connecting tier 2 and tier 3 cities on smaller route. We flown from Udaipur to Ahmedabad, just an hour journey. Check in was smooth and so as boarding, before time departure and arrival. Aircraft used was ATR 72/600 still seat configuration was comfortable, better than A320 or Boeing 737 operated by other domestic airlines. Other than water no meal service. Flight was not as smooth as any narrow bodied still no major problem in comfort. As long as flight tickets are reasonably priced this airline is recommended.

✅ Trip Verified | The worst airline services available till date. They ask for money on each and every step you take towards them. They made changes on their end and asked for payment. Faux changes being made two times, their executives do not want to help, they just reply with you have to make the payment whether we do it or no. Very very very disappointed. Ended up paying 38000Rs for a BOM-IKX-BOM flight. Will never travel with this airline in my entire life again.

✅ Trip Verified | Rude ground crew, cannot even give a face mask worth 10 inr to passengers, that other airlines provide due to covid protocol. Had to buy at airport at 50 inr each, good nexus with shops in airport lounge. Inflight service poor, seats crowded.

✅ Trip Verified | Flight was cancelled after 5 hrs of delay. Boarding was completed and all the passengers were waiting in Bus and Terminal. No Amenities Given Like Water or Washroom Facilities. Manager Came Late and There was no Alternatives done for that. Still the Refund is not Done Yet. They are not Ready to Agree the DGCA Guidelines as-well. Please do not opt this flight ever.

✅ Trip Verified | Never fly with this airline, booked ticket for group. Airline cancelled this route 1 month back but they didn't inform us. Now we need to book alternative airline ticket cost gone high who will bear this additional cost. Now asking for Refund approx. 80k no response from airline side. Sent more than 10 emails no reply yet.

✅ Trip Verified | The flight got delayed by 3 hours without giving any prior notice. They send message 2 hours before flight departure when most of them were already on the way to airport. (Boarding was one hour before and one hour mostly people are taking margin for security check, boarding pass print etc). They didn't provide any support. No one was there at counter as well as at gate also. Also, some flight operators are providing snacks , beverages if night flight and delayed by 2 hours plus. But Alliance air didn't entertain customers like that.