Allegiant Air

Originally the airline pushed our December 9 2013 11.20am departure (from Sanford/Orlando FL to Hagerstown MD) to 5.20pm (they notified us 2 days in advance via email). We were glad that they emailed in advance allowing us time to change plans which benefited us. However with the change to 5.20pm we arrived in horrific weather conditions and Hagerstown airport closed after we had circled for a while. So we were diverted to Youngstown OH. Allegiant paid for overnight stays for all customers aboard at 3 nice local hotels (including limo service to and from and full hot breakfasts the next morning). Hagerstown airport was not well equipped to deal with this "special" situation so it took 2 hours to get everything organized but we were very pleased at how Allegiant took care of us. We will definitely be glad to rate our experience as very positive and we will most certainly be return customers in the future.

Return flight from Vegas to Austin was delayed 4 times before they finally cancelled it at 9pm. Wasted all day at the airport and now next flight is today at 12.30pm. I won't get back to Austin now until 5 or so tonight so it'll be another day wasted. Got switched 4 times from gate to gate. Boarded a plane got as far as the tarmac then turned us back to gate due to pressure gauge failure. Sat on a hot plane for about 30 min then had to wait around for another hour for them to finally tell us flight was being cancelled. They put us up in an old hotel waited around at lobby for another hour to get a room. Then the room I got had no heat in 30 degree weather was eventually switched to another room at about midnight except this time no hot water. Took a cold shower this morning and am now waiting for 1230 flight back to Austin. Buyer beware. Do not fly Allegiant airline if you have a choice. Worst experience ever.

My husband and I have flown Allegiant before without any issues but on Dec 1 flight from Bloomington Il to Orlando/Sanford we had a 5 hour delay with no reason why and they used a a different airline (Falcon Air) . On our return flight Dec 8 again we had a delay of 4 hours with no explanation (also Falcon Air). You cannot tell me that someone did not know why they were delayed. Also $8 food vouchers and $50 vouchers is enough to compensate for long delays and no information. We wasted over 12 hours at the airport that could of been used vacationing. Will be looking into other airlines.

Dec 2 2013 Flight 2835. Dec 5 2013 Flight 834. I am very disappointed in Allegiant Airlines. They were 7 hrs late on Monday Dec 1. I was scheduled at 5.05 they called the night before and moved it to 7.40 then text and moved to 9.20 then called and moved it back to 7.40. I get to check in at 6 and it's back 9.20.The bright spot they did give us $8 for food. Of course we know the price of food at the airport. The great rate is not worth it. I lost a day of work this week. That is unacceptable.

Why does everybody expect something for nothing? We flew Allegiant on November 21 2013 from Cedar Rapids to Las Vegas. Departure was on time as was arrival. Returned on Dec 5 and once again departure was on schedule and we arrived in Cedar Rapids 15 minutes early. Yes I paid for one checked bag and one carry-on. No the seat did not recline - but at least there wasn't a kid in front of me who felt that he had the right to slam his seat into my knees. I really didn't have a problem paying 2 bucks for a Coke either. The aircraft was comfortable and clean and the total fare was reasonable. Oh I almost forgot - as a non-stop flight we didn't have to put up with the hassle and stress of changing planes in Denver or Chicago.

Flew from St. Pete FL to Tri-Cities TN on Nov. 5. The night before I did get an email that said that the flight had been delayed from 7.45am to 3.05pm. I was thankful for that because their were many people that didn't get the message. So about 2-2.30pm they announce a gate and plane change. They had to get a plane from another airline Suncoast. Since this plane didn't have the same seating they changed to open seating. So they boarded handicapped first then priority people then groups with small children then people with assigned seats and then everyone else (seems like Southwest seating). By the time we did all this it was about 4.15pm. They did give us water and a snack pack on the trip. So we get there late and what do you know there is an Allegiant plane already at the gate. We have to wait another 30-40 minutes until that plane leaves until we can get to the gate. There were no weather problems at either city. I overheard the Suncoast crew saying that Allegiant did have any crew available and that's why they had to change planes.

I had a flight booked on Allegiant Air for Monday December 2nd that was scheduled to leave just after 10 am and arrive in Clearwater at approximately 12.15. Instead it was after 7pm before we departed and about 8.30pm before we arrived in Clearwater. I was never notified the flight was delayed so spent nearly 12 hours in the airport as our departure time changed several times. The reason we were given had nothing to do with weather or natural disasters just that "our flight team timed out and must go on rest time and we haven't been able to find crew to replace them"! Really! Now here I am on Thursday December 5th again stranded in the airport with Allegiant Air waiting for a flight that was to depart at 5.05 and now being told it will be between 9-10pm hopefully! Reason this time again not weather "we just don't have enough planes to cover all the scheduled flights". "We have chartered some planes but now that crew has timed out"!

Terrible. An 8 hour delay on Monday from Greensboro to St Pete now supposed to leave today at 5.05 from St Pete to Greensboro and they just informed us that plane will not leave until 9.40.

Saw all the bad reviews and don't understand why. I have flown Allegiant many times with no delays other than weather and the staff were great. Can't beat it for the cost. Would recommend to anyone. How else can you get to Florida in 1hour 45 minutes from Ohio for 75 dollars.

I have to say no stars for this airline. So called 'customer service' hung up on me once then when my son called them back they hung up on him too. I signed up for text alerts on my phone but they did not advise me (even after we traveled 3 hours with a rental car for the second leg of our trip to Knoxville airport). After checking in we found out that the flight was cancelled for mechanical reasons for possibly 1-2 days. We ended up renting another car and drove 15 hours reaching home after 4am. What a way to end a vacation! I have to admit they did eventually refund the money because I refused the $100 vouchers they offered. Did not need the vouchers because now I intend to pay full price for a major air carrier. Just so you know because they are not a major carrier they do not make other arrangements for you and if you find a flight you can get on you re paying for it again.