Allegiant Air

Flew December 21 from Knoxville to Punta Gorda. Flight was on time. Paid to sit in the third row seats were fine. Overall this airline is just fine! Significantly cheaper than all other airlines and flying to a small airport meant no traffic jams. Yes you have to pay to choose your seat and to carry on an item but still it is so much less expensive and trip went well.

This is the second trip on Allegiant and the last one we take. The web site is confusing phone customer service is non-existent. We booked travel Phoenix to Grand Island and were told we could bring 1 handbag (like a backpack) on the trip. On the way back to Phoenix we had to pay $50 each for the same backpacks! We could have taken another flight to Omaha which is what we'd do in the future.

Flight 142 PHX to Wichita on Dec 23. Cheap cheap cheap. Horrible service. Same size jets as other airlines but the ticket agents won't let you carry on the same bags that fit in the above seat storage with all other airlines. Everything is too large so you have to pay $50 to let them check it. Plenty of room once I was on the plane for my bag just another way for them to sound cheap but they are not.

Reasonably well-organized. Purchasing online was easy. Received email update when departure time changed. Flight was on time both directions. However employees could be a little more attentive. The gate attendant in Mesa was brusque. I was 'blessed' to sit beside someone with a dog - and that person was also traveling with family who had a very small child located elsewhere on the plane. The dog was whiny - as was the child and the adults were not terribly successful in quieting either. Even though there was considerable disruption in my row no attempt was made by the flight attendants to placate those other passengers who were affected. Sadly with the exception of the safety information and selling food and drinks (oh and walking through with a trash bag) they were rarely seen. Yes I'll likely use them again - but only because of the airports they serve.

We booked outbound and return seat tickets from Little Rock Arkansas to Sanford Florida (and back) on Allegiant Airlines (Flight #'s 728 and 729) at an additional $$$ expense to be told on each leg of the trip there were no assigned seats and that it was "open seating" which effectively "cheating us" out of our money. When we went to check in the staff was undermanned and we flew on Sun Valley and Miami Air rather than Allegiant (apparently subcontractor airlines?). It was an awful trip on this "a la cart airline".

Our flight was cancelled at 11.30pm with no new scheduled time give to any of us. Coming in from Canada as we are leaving the airport are told flight alerts are not available to Canadian customers not only that but no financial help for costs involved in obtaining motel rooms for the night were given either. Going online plugging in confirmation number all you find is your return trip information with no rescheduled flight information given to your itinerary number. Complete and total lack of professional shown by this airline for the customers on this flight. It readily became apparent the only concern they have is for themselves and not the tired unhappy people that had been at the Niagara Falls New York airport for hours.

I have flown this airline to and from college for the past 3 years and I never have had a good or even average experience. The check-in staff are rude and do not try to help. The worst experience was for the holidays this month not only did my flight get cancelled but I was never informed of it. Looking up the flight online said it was on time so I drove the 2 hours to the airport only to find that it had been cancelled. I had a paper for a motel thrown at me by the attendant with no directions or an address. All in all I will never fly Allegiant again. When we finally got a flight (24 hours later) the stewardesses were in the back talking.

We were late leaving Appleton by about 45 minutes when a 10 minute delay was announced. The plane smelt like an old locker room. By the time we got into Sanford we hit rush hour traffic and our Disney World tickets that we had already paid for were a waste for that day. On our way back there was a young mother with 2 tiny kids that made it through ticketing security and they shut the door to the jetwalk just before she got there. They never paged her overhead and there was a supervisor manning that gate that was extremely rude and condescending to her. She left in tears. This was on a Monday morning and my understanding was also that there wasn't another flight for her until Thursday. Also I thought the ban on e-readers on take off and landing was no more. We had to turn ours off. I will not fly this airline again.

Originally the airline pushed our December 9 2013 11.20am departure (from Sanford/Orlando FL to Hagerstown MD) to 5.20pm (they notified us 2 days in advance via email). We were glad that they emailed in advance allowing us time to change plans which benefited us. However with the change to 5.20pm we arrived in horrific weather conditions and Hagerstown airport closed after we had circled for a while. So we were diverted to Youngstown OH. Allegiant paid for overnight stays for all customers aboard at 3 nice local hotels (including limo service to and from and full hot breakfasts the next morning). Hagerstown airport was not well equipped to deal with this "special" situation so it took 2 hours to get everything organized but we were very pleased at how Allegiant took care of us. We will definitely be glad to rate our experience as very positive and we will most certainly be return customers in the future.

Return flight from Vegas to Austin was delayed 4 times before they finally cancelled it at 9pm. Wasted all day at the airport and now next flight is today at 12.30pm. I won't get back to Austin now until 5 or so tonight so it'll be another day wasted. Got switched 4 times from gate to gate. Boarded a plane got as far as the tarmac then turned us back to gate due to pressure gauge failure. Sat on a hot plane for about 30 min then had to wait around for another hour for them to finally tell us flight was being cancelled. They put us up in an old hotel waited around at lobby for another hour to get a room. Then the room I got had no heat in 30 degree weather was eventually switched to another room at about midnight except this time no hot water. Took a cold shower this morning and am now waiting for 1230 flight back to Austin. Buyer beware. Do not fly Allegiant airline if you have a choice. Worst experience ever.